KRUU Reviews 

24,555
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,101 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how easy the photo booth is to set up and use at various parties and special events. Consumers frequently mention that the delivery service is prompt, convenient, and completely hassle-free from start to finish. People thoroughly enjoy having the physical prints and digital copies as wonderful keepsakes. Some reviewers were not happy with the quality of the downloaded digital images. Consumers mentioned that retrieving files could feel cumbersome and sometimes resulted in grainy or blurry pictures. A few people also noted that certain technical aspects or managing the equipment required extra attention during their celebrations.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how simple and convenient the entire process... See more

Product

People report positive experiences with product, highlighting that the booth was a massive hit at events and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive on time and... See more

Quality

Users describe positive interactions with quality, noting that the picture and print quality were generally... See more

Service

Customers had positive experiences with service, highlighting very friendly assistance and an easy setup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The KRUU Photo Booth (Premium) did an awesome job at capturing the fun at our wedding from the moment it started until after the last dance! The process was super easy and convenient! We even had it d... See more

Company replied

Rated 5 out of 5 stars

Our guests loved the Photobooth! It was easy to setup, a seamless experience, and the pictures came out beautifully! We saw KRUU as a guest at a wedding we went to 3 weeks before our wedding and thank... See more

Company replied

Rated 5 out of 5 stars

Absolutely LOVED our KRUU photobooth! It was so easy to set up (definitely watch the video) and the photos were crystal clear, beautifully lit and the machine itself was so easy to use. My guests lov... See more

Company replied

Rated 5 out of 5 stars

The Photo Booth was a huge hit at my sisters wedding and everyone loved it! It was super easy to set up and work - we did not even go through one roll of picture paper and there were almost 500 pictur... See more

Company replied


Company details

  1. Photography Service
  2. Event Planner
  3. Photo Printing Service
  4. Wedding Planner
  5. Wedding Service

Written by the company

At KRUU, we transform weddings, birthdays, company events and other special occassions into unforgettable celebrations with our premier photobooth rental services. With a keen focus on creativity, innovation, and capturing special moments, we take your wedding festivities to the next level. Our photobooths are not just about taking pictures; they’re about creating cherished memories that will be treasured for a lifetime. Why choose KRUU Photobooth for Your Wedding? Unforgettable Experiences: We believe that every event should be unique and memorable. Our photobooths are designed to create immersive and engaging experiences that leave a lasting impression on your guests. From themed props to individual designed prints, every detail is crafted to make your event extraordinary. Unleash Your Creativity: Our photobooths aren't just about taking photos – they're about self-expression. Whether it's striking a pose, making a goofy face, or showing off your style, our booths provide the perfect platform to let loose and be yourself. Quality Keepsakes: Every snapshot is a memento of laughter, love, and togetherness. And our photobooths deliver high-quality prints that capture the essence of your event. These tangible keepsakes allow you and your guests to relive the fun and laughter for years to come. Seamless Convenience: Our photobooth rental process is designed for your convenience. From setup to teardown, it's a seamless & quick experience, so you can focus on enjoying your special day. Our user-friendly interfaces make capturing memories a breeze for guests of all ages. How KRUU Elevates Your Party / Event: Photobooth Rentals: Elevate your wedding, birthday, company event and more with our captivating photobooth rentals that turn moments into memories. Quality Event Keepsakes: Cherish your special day with high-quality, vivid photographs that serve as keepsakes. Convenient Photobooth Services: Enjoy a seamless and hassle-free wedding with our convenient photobooth services. Memorable Event Moments: Make your event unforgettable with creative and dynamic photobooth snapshots. Order a KRUU photobooth today: Your special event deserves a touch of magic, and KRUU is here to provide it. Our photobooths create connections, amplify joy, and turn gatherings into vibrant memories. Join the KRUU experience today and let's capture the spirit of your event, one snapshot at a time. Contact us now to discover how we can elevate your special occasion with our premium photobooth services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(24,555)

7,141 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple

So easy to set up and use! Our guests had so much fun with the Photo Booth at the wedding reception. The shipping and return process was a breeze also. Highly recommend!

August 14, 2026
KRUU logo

Reply from KRUU

Hi, Kylee,

Simple, easy, AND a hit at the wedding? Sounds like we delivered on our promise.

We’re so glad your guests had a blast smizing for the camera, because the best wedding memories sometimes come with everyone's best model poses.

Thanks for the 5 stars and the recommendation! We’ll be ready whenever your next excuse to party comes along.

Best,
KRUU US

Rated 5 out of 5 stars

Fantastic experience and the team is…

Fantastic experience and the team is super responsive. Would highly recommend this photobooth for any event!

August 1, 2026
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Reply from KRUU

Hi, Karen.

“Fantastic experience” AND “super responsive”?! Careful… keep talking like that and we’re going to get a big head.

We’re so glad you had a great time with KRUU and that our team was there when you needed us.

Thanks for the 5 stars and the recommendation!

Best,
KRUU US

Rated 5 out of 5 stars

my experience was great although I had…

my experience was great although I had a little trouble with the first one that was sent. They shipped the next one over the next day. It was just in time for my party and great customer service. It’s literally like calling somebody on their cell phone. I will be doing this again.

August 13, 2026
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Reply from KRUU

Hi, Selina.

A little photo booth drama? We're not usually this extra. We’re so glad our team was able to jump in quickly and get you taken care of, because the only thing we want fashionably late is the party guest, not the photo booth.

And “literally like calling somebody on their cell phone”?! Now THAT is the kind of customer service compliment we’re saving forever.

Thanks for the 5 stars! We’ll be ready for round two whenever you are.

Best,
KRUU US

Rated 5 out of 5 stars

Easy to set up. Guests loved it

Easy to set up. Easy to replace ink and paper. The guests loved it and used it all night.

August 13, 2026
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Reply from KRUU

Hi, Cas.

Easy setup, easy refills, and a booth your guests wouldn’t leave alone? Sounds like a successful night.

We’re so glad everyone had a blast; thanks for the 5 stars! Come back anytime… we’ll be ready for round two.

Best,
KRUU US

Rated 4 out of 5 stars

Slight hiccup but great results.

Our first camera arrived as expected but had a hardware failure which led to a 2nd camera having to be sent. Luckily we received the replacement in 2 days and a few hours before the event. The camera and printer worked very well and the guests loved it. The instructions were good, set-up was pretty simple and the photo memories are great. Highly recommended the system.

August 13, 2026
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Reply from KRUU

Hi, Birthday Boy!

A little hardware hiccup tried to steal the spotlight… but we weren’t about to let that happen.

We’re so glad we could get a replacement to you in time and that the second camera showed up ready to work its magic! Even better, your guests loved it and you ended up with plenty of photo-worthy memories.

We know getting a replacement so close to your event isn’t exactly the kind of excitement anyone orders, so thank you for rolling with us while we got things sorted. We truly appreciate the recommendation, and we’d love to make your next experience a 5-star, zero-drama affair.

Best,
KRUU US

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy set up & function and it added the perfect fun feature to our celebration!

August 13, 2026
KRUU logo

Reply from KRUU

Hi, Jasmyne.

Quick delivery, easy setup, and the perfect party addition? We love to hear it.

Thanks for the 5 stars! We’re always ready to bring a little extra fun, and a lot of great pics!

Best,
KRUU US

Rated 5 out of 5 stars

Easy very easy

Easy very easy

August 13, 2026
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Reply from KRUU

Hi, Amy.

Easy. Very Easy. That's all.

Best,
KRUU US

Rated 4 out of 5 stars

make sure you have someone to man the machine

my first suggestion would be to make sure that somebody understands that they will need someone to man this photo stand during the entire night. It is not a self user machine. So unfortunately, during my 50th high school reunion, which will never come again, I had to man the photo machine all night. The pictures worked out great the machine worked out great. Had I known more about it I probably would’ve done the premium package, but I really couldn’t afford that. The set up was super easy. It worked well. The takedown was fine and the return was fine. And the company was helpful. My biggest issue was the fact that I had to stand there next to this machine all night and was not able to mingle and catch up with people and get my candid picture taken with anyone.

August 19, 2026
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Reply from KRUU

Hi, Anne.

Okay, first things first: a 50th high school reunion deserves a little more mingling and a LOT less photo booth babysitting.

We’re glad to hear the booth, pictures, setup, and return process all worked well, but we totally understand the frustration of spending your special night playing photo booth attendant instead of catching up, celebrating, and getting those candid shots yourself.

Thank you for calling this out, because it’s genuinely helpful feedback. And next time, we hope you’re on the other side of the booth; posing, laughing, and making memories instead of keeping an eye on the equipment.

Best,
KRUU US

Rated 5 out of 5 stars

The ease of setup and returning

The ease of setup and returning. The quality of pictures was good as well

August 12, 2026
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Reply from KRUU

Hi, Simia.

We couldn't be happier that the process was so easy, and that the picture quality lived up to expectations!

Thanks for the love!

Best,
KRUU US

Rated 5 out of 5 stars

Super easy set up and easy to use

Super easy set up and easy to use. Cute templates to choose from.

August 19, 2026
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Reply from KRUU

Hi, Piper.

Easy setup, easy to use, and cute enough to make everyone want another pic? Love that for us.

Thanks for the 5 stars! We’re glad you found a template worth showing off.

Best,
KRUU US

Rated 5 out of 5 stars

Fun and easy to use

Fun and easy to use, customer service was very quick, responsive, and helpful

August 12, 2026
KRUU logo

Reply from KRUU

Hi, Alex.

Fun, easy, and backed by a team that actually answers? Now that’s a good time.

Thanks for the 5 stars! We’re so glad we could keep things smooth and fun from start to finish.

Best,
KRUU US

Rated 5 out of 5 stars

It was an excellent experience

It was an excellent experience, easy to assemble, love the camera!!! Will definitely be using Kruu again!!!

August 15, 2026
KRUU logo

Reply from KRUU

Hi, Amalia.

Easy to assemble, loved the camera, and already planning a round two? We’re blushing! We can't wait for the next event!

Best,
KRUU US

Rated 5 out of 5 stars

communication was on point

communication was on point! delivery was awesome, setup was super easy and all the instructions were in there with extras if needed. On our wedding day it was such a hit! tons of prints and extras even left over. after the wedding, we boxed it back up, and sent it out the monday after and within two days our digital copies are in the app! so so cool and worth the price! i was quoted by a company who had a long mirror that sits at the venue full time,$900 for the day!!! no no no thank you. KRUU WAS THE BEST! i'll probably use this for future events

August 14, 2026
KRUU logo

Reply from KRUU

Hi, Amanda.

We’re so glad everything was on point from communication and delivery to setup, teardown, and getting those digital pics back to you lightning fast. And “tons of prints and extras left over”?! Sounds like we delivered on our promise.

As for that $900 mirror booth… we’ll just say we’re big fans of keeping more money in your pocket while still bringing the party.

Thank you for choosing KRUU and for the 5 stars! We’ll be waiting patiently for your next event.

Best,
KRUU US

Rated 5 out of 5 stars

10/10 experience

10/10 experience, gave our non dancing guests something to do. we got it right when KRUU said we would. i took a pic for reference of how it would go packed up again and it was sooo easy to set up.

August 13, 2026
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Reply from KRUU

Hi, Vivian.

10/10?! Ohhh, we like being your guests’ favorite distraction.
We’re thrilled KRUU gave your non-dancers something fun to do, because not everyone came to bust a move, but EVERYONE can bust out a good pose.

And we love that you snapped a reference pic for the teardown. That’s some next-level preparation!

Thanks for the 5 stars!

Best,
KRUU US

Rated 1 out of 5 stars

Cost too much not to include a printer

Cost too much not to include a printer. Everyone kept asking, how can they get the photos we took at the event. I can’t text every person. No one wanted to use it because it didn’t have a printer. KRUU should include a printer otherwise it’s pointless. In addition the photos are only available for 190 days though their app. It’s cost over $200, you would think all packages would have a printer! Not everyone have smartphones to download your app. Would never order again unless all packages came with a printer. Ooooh!! And they lock the printer option so you can’t connect your own printer! No thank you.

August 17, 2026
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Reply from KRUU

Hi Britany,

Thank you for sharing this feedback, and we regret to hear event didn't go the way you hoped. That's frustrating, especially when guests are asking for photos on the spot and there's no easy way to hand them out.

We want to clarify one thing about the package: the Lite bundle is a digital-only package. This is noted both on our website and on your receipt, so unfortunately printing isn't included or available as an add-on for this tier. For onsite prints, we would recommend our Basic or Premium bundle, which includes a printer and would be a better fit for on site prints.

On the 190-day access window: that's the current time frame for photos to remain available in the app. We hear you on the smartphone concern too. Not every guest has one, which is exactly why the printer add-on exists for people who want physical copies on-site rather than relying on downloads.

We'll pass your feedback along to our team, especially the point about wanting printer access bundled more broadly.

Thanks again for the honest feedback, and we're sorry the experience fell short.

Kind regards,
KRUU US

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