Klingai Reviews 

My credit card has been charged twice by KlingAI, despite I did not subscribe. I have reported the issue almost a month ago and requested to refund my money, and till the time of this feedback, the support team did not resolve the issue. I am completely dissatisfied by their level of support quality, highly not recommended service.

In previous subscriptions I used Video 2.1 at a cost of 35 credits to render my animations. This worked very well, until I renewed my subscription and found Video 2.1 was giving me poor results, with lots of fast cars being introduced for no apparent reason. I must have wasted over 300 credits before trying Video 3.0 Turbo. This gave me excellent results. It seems to me that Video 2.1 has been devalued and has become less useful. I email KlingAI support about it, asking is 200 credits could be refunded. No response. I emailed them again. No response. So I think this poor review is justified.

THE WORST CUSTOMER SERVICE OF ALL TIMES.

DO NOT SUBSCRIBE. ABSOLUTELY SHIT SITE. They don’t even respond to you. And the AI is shit.

I paid approximately $95 for 8,000 Kling AI credits, and before I could use them, the credits expired with no warning that was sufficient to prevent losing them. I essentially paid for something that disappeared unused.
I contacted customer support multiple times and received no response at all. I also tried pursuing a refund through Google Play and PayPal, but neither was able to resolve the issue.
Losing nearly $100 in prepaid credits without using them is extremely disappointing. Customers should not have to worry about paid credits simply vanishing. At a minimum, Kling should offer extensions, refunds, or account credits when this happens.
My experience has left me feeling like I paid for a product I never had the opportunity to use. I cannot recommend the service based on how this situation was handled. Horrible and beware!!! Use other free or cheaper options eit sane capabilities.

I want to insert and object into an existing video using kling 1.6 multi elements. I followed a youtube training video, which made it look simple enough.

Then i visited your website and it all went downhill - fast.

There's no user support, and no user guide. There's no quick answers.
The menus are incomprehensible
There are random glossy images everywhere and meaningless advertising blurb that doesn't help you do anything
its like rummaging in a photographers bin in the dark praying for a result

I tried testing the 3.0 model, but the generate just returned saying that free accounts cant generate now. So I purchased 330 credits, yet it still said free accounts cant generate.

So on top of being confused, wasting time on something that should be easy, I'm now owed a refund.

The different kling models are possibly capable of what i need, but your website is so awful there's no way on the planet that I'd invest in a subscription - it already costs the user too much in lost time.

I subscribed expecting a professional AI video generator, but most of my time was spent waiting for generations that either failed or completely ignored the references I provided.

The biggest problem is character consistency. Even when using both an image reference and a previous video as references, the character would randomly change face halfway through a 5-second clip. This happened repeatedly, making it almost impossible to create a coherent short film.

Generation times were also unacceptable. Simple 3–5 second clips often took 10–20 minutes, and on several occasions the process appeared to get stuck with no option to cancel. When the video finally finished, the result was often unusable.

Credits disappear very quickly because you end up regenerating the same shot over and over to fix mistakes made by the AI itself. It feels like you're paying multiple times just to get one usable clip.

Prompt following is inconsistent, character identity is unreliable, rendering is slow, and the platform burns through credits because of its own failures rather than user mistakes.

I wanted to like this service, but after spending a significant amount of credits, I still couldn't produce a consistent sequence with the same character. I won't be renewing my subscription.

unsubscribed and still stole money and reactivated the account on its own, ill proceed pressing charge

Do not fall for their standard package which will give 660 credit and apparently has all the higher tier benefits (that is what their pricing structure says), I applied to standard package, and wanted to create a simple image to video - the window immediately prompted to purchase higher team package for 2000US. There is no way I would create a image to video. Even though the profile page confirmed I had 660 credits. I emailed the company and they replied after 1 month. I had already deleted the account and asked my bank to reversed charged. I have saved all the prompts and a capture live video on what was happening. This is a fraud company. It does bait you on a standard subscription and then pushes you on higher pricing. Internet is flooded with Chinese AI video companies - and none of them will provide which country they are operating from or address. People giving them their credit card info. BEWARE OF THESE CHINESE COMPANIES.

total waste of time and money, do not trust anything in their websites. it doesn't work. Everything is bad.

IT SUCKS!! VOICE OF VIDEO UNABLE TO UNDERSTAND 50% OF THE TIME, ONCE DELETED THE VIDEOS VOICE KEEPS RUNNING LIKE CRAZY AND THERE IS NO WAY TO SHUT IT UP OTHER THAN GETTING RID OF THE APP!! RUN AWAY FROM THIS APP!!

Kling AI generates photo is no longer accurate anymore despite I already type the prompts multiple times. Too many generate restrictions and inaccurate photo results. I would not subscribe this app anymore because it automatically generates some trolls I wasn’t expected the prompts to be like that.

There is absolutely no way to get in touch with anyone there, and I mean no way. All they offer is an email address that no one seems to resond to..........ever. So if you have an issue accessing your account, like I did, all of your work will be lost.............including the money you paid for the credits. Moreover, I now cannot even get into my acocunt to cancel my subsciption, so I have to cancel my credit card instead.

wanted to test Kling, so I purchased $50 worth of credits. At no point during checkout was there any mention of the limitations I would run into afterward.

It turns out I can only generate short videos, limited to 720p, and they all include a watermark. If you want to remove the watermark or generate in 1080p, you're forced to buy a subscription on top of the credits you've already paid for.

This feels extremely misleading. To make matters worse, there's no customer support, and after countless prompts the image quality was still very poor.

TOTAL SCAM

They don’t cancel subscription and refund money even if I was charged just 5 minutes ago and immediately wrote to the support. This is not good for me, I don’t recommend this service. And generations are pretty expensive and u often get bugs or glitches .

Apparently they effectively "shadowban" users. You get a message "new tasks cannot be submitted temporarily" but it appears to be permanent. Seems pretty shady, luring people in and then pulling the rug out without having the guts to come right out and say it. And such a company expects people to cough over their payment information? It is to laugh.

The message the content you uploaded seems to violate the community guidelines appears so frequently even just for a simple walking pose without any violence?

That is so annoying and disturbs users' progress!

I have issues with my prompts being followed, even fairly simple ones. Even if your prompt is not followed and you have to try again, you're paying credits each time.

I also don't like that you lose unused credits every month, even though I am paying for them. I paid for a yearly subscription, and I'm supposed to get X amount of credits per month, that is what I paid for, so unused credits should roll over. Completely unfair.

The only reason I gave 2 stars vs 1 is because I have used some of the things that have been generated (although it's a small percentage).

I will not be renewing.

take so long to generate video, video with so many strange things, there is no link to support so clear, and totally waste of credits..cant use a video with bugs in my produt presentations....waste of money

Poor service. I signed up for a year plan, tried it, could not really figure outhouse it. Played around with it for a week. A year later they auto billed me, I went on the website to try to cancel, can’t find anywhere to cancel. Contacted customer support to cancel the auto renew subscription they said they can’t do it yourself follow these instructions. I asked for the payment to be reversed as I have not and will not be using the program they refused. I guess they need the money way more than I do. Bunch of scammers with crap customer service. Think twice before getting a subscription, there are so many more better legit ai products out there.

I strongly regret spending money on this platform.

No matter how simple the task is, credits disappear at an incredible speed. Whether you use image generation, video generation, image-to-video, or video enhancement, it often takes many attempts before getting something even remotely close to what was requested.

As a result, creating a short and usable video can become extremely expensive.

The moderation system is also highly inconsistent. Content that was accepted and processed multiple times can suddenly be rejected minutes later without any explanation.

Even paying users are placed in queues and forced to wait long periods for generations.

The chatbot is completely useless. It cannot explain why content is rejected, cannot provide technical support, cannot connect users to a human agent, and refunds are refused.

As a customer, the most frustrating part is not a failed generation. It is spending money while having no transparency, no human support, no appeal process, and no practical solution when something goes wrong.

Very disappointing experience.