Keytek® Locksmiths Reviews 

6,298
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff and engineers are exceptionally friendly, polite, and efficient when handling various door and lock repairs. Customers also deeply appreciate the remarkably fast response times, noting that technicians often arrive promptly within an hour to resolve urgent home security issues smoothly. However, some customers also noted that the overall service costs were quite high and expensive for simple, short jobs. A few reviewers expressed frustration regarding unexpected extra charges, hidden fees, and third-party booking markups that significantly increased their final bills.

What people talk about most

Service

People report positive experiences with service, highlighting prompt arrivals and efficient technicians.... See more

Staff

Clients share positive opinions on staff, noting that the engineers and phone representatives are... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the prompt phone answers and rapid... See more

Price

Customers consistently note ambiguous experiences with price, as opinions regarding costs vary widely. Some... See more

Customer service

Customers had positive experiences with customer service, highlighting welcoming and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unable to unlock security door. Following phone call the engineer Paul, arrived within 1 hour, after phoning to confirm on the way. Sorted and changed lock and checked other house locks as recently mo... See more

Company replied

Rated 5 out of 5 stars

The first telephone contact was helpful and arranged for a prompt call out, explaining the cost structure. The locksmith arrived within 90 minutes and changed the door lock quickly and efficiently, le... See more

Company replied

Rated 5 out of 5 stars

Locked out of house, our spare key didn't work ! Called Keytec, phone answered very promptly and efficiently. The cost involved was explained clearly, and a time scale for the engineer was given.... See more

Company replied

Rated 5 out of 5 stars

Keytek provided an excellent same day service when a key got trapped in a front door lock. It took them about an hour to repair and replace the barrel. Probably not the cheapest service around Derb... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service

Written by the company

Reliable, Professional Locksmith Services – Since 1997. When you're locked out or need an upgrade, you need a locksmith who is credible, fast, and fair on price. Keytek Locksmiths is the UK’s largest national network, delivering expert local locksmith services with a personal touch. Why Choose Keytek®? Established Expertise: Serving UK homeowners and businesses for over 25 years. Rapid Emergency Response: Our mobile locksmiths are stationed nationwide, ensuring we reach you quickly when it matters most. Full Security Solutions: From emergency lockouts and lost keys to moving-home security audits and office upgrades. Trusted Professionals: We pride ourselves on the highest levels of customer service and transparent, cost-effective pricing. Your security is our priority. Call a Keytek locksmith today

Keytek® Locksmiths... “Bringing security to your door”.

Written by the company

At Keytek® we pride ourselves on being able to provide the best possible service we can to our customers, feedback is very important to us. If you would like to comment on any area of the service you have received we’d like to hear from you.

12 Months Warranty on all parts fitted!

Have an issue with a part we've fitted? We will come back to rectify it for free!

Have an issue with a part we've fitted? We will come back to rectify it for free!
Every part we fit comes with a 12 month warranty. Give us a call if you are having an issue with a part that we've fitted and if it's still under the warranty we will come out and rectify the issue for you with no charge.

Contact info

Call Us Today!

Need a Local Locksmith, look no further than Keytek Locksmiths!

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(6,298)

384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My front door lock had seized and could…

My front door lock had seized and could not be locked.I live on my own so it was imperative that this
problem was corrected quickly.The engineer was very
efficient and enacted repairs within the first time period and it was a great relief to me.I would certainly
recommend this company.

September 3, 2026
Rated 5 out of 5 stars

Effective and Efficient.

Quick to respond to my enquiry, a same-day visit and a swift and effective resolution to our lock problem, together with an explanation of its cause and advice for a remedy in the future.

September 1, 2026
Rated 5 out of 5 stars

The company were very helpful

The company were very helpful, I was fully informed about the process they provided a very quick response and the job was carried how very efficiently.

August 26, 2026
Rated 5 out of 5 stars

The welcoming and understanding…

The welcoming and understanding customer service from the beginning to the end. The caring gentleman who changed the locks was kind and did the job to absolute perfection. Thank you Keytek. Wishing you all the best to continue with this great business. Watts.

August 26, 2026
Rated 5 out of 5 stars

Great service

Spoke to a very helpful person on the phone. They handled my request very quickly.

August 21, 2026
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for the 5 star review!

Rated 5 out of 5 stars

Same day service

Same day service and I was updated due to a slight delay. Work was done promptly and as price was as quoted. Thanks, this was a great job.

August 24, 2026
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for the 5 star review!

Rated 5 out of 5 stars

Lost key, Locked door

My elderly Father had lost the key to his back door, The Gent who came was here within 3 hours, fast worker, explained everything so we knew what to expect, barrel removed and replaced, very happy with the service, I would definitely recommend, and use again - Thank you

August 24, 2026
Unprompted review
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for the 5 star review, happy to hear we could replace your fathers locks

Rated 5 out of 5 stars

All Problems Solved Within Half an Hour…

Key Tek came to my house to sort out a problem that another locksmith had left me with. In a short period of time they had solved everything and my locks were working properly. I was particularly impressed with the effort they made to understand the problems before coming out. I suspect that this was why they were able to solve all the problems so quickly. Overall I am delighted and would use Key Tek again.
Please be aware though that the locksmith did not arrive in a Key Tek van and did not wear Key Tek branded clothing. I suspect that he was a sub-contractor.

August 17, 2026
Unprompted review
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for the 5 star review, glad that we could help!

Rated 5 out of 5 stars

All good

All good, friendly and efficient service

August 17, 2026
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for the 5 star review, glad we could help

Rated 5 out of 5 stars

Great service - recommended

Easy to book at a convenient time for me - not an emergency!

Recieved a call to say he was on his way and arrived on time, I think the job was a bit harder than anticipated, but lock replaced and 5 keys provided - more than I thought I'd get. Keys had also been left in the lock of the inner door, which were dislodged as part of the service.

Clear comns re: the costs and overall a good price for the work carried out.

Highly recommended

August 17, 2026
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for the 5 star review, glad we could get everything fixed for you!

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