Fr Mammotion Reviews 

Fantastic robot
Excellent service and diligence
Delivery was quick as annoced
Mammotion Luba 3 fullfill the requirements with a splendid result

The response and Continuous updating of the service repair was exceptional. Proof of the value they place on customer service and support. All round excellent

Very fast response time!
No firmware update was possible. Pb solution has been provided with second answer from support (within 48H total).
Efficient!

Sales Support Team very helpful and keep with their commitments and always supportive.
They are responsive 😍

The issue (having change my e-mail adress, the lawnmower YUKA was still associated with my previous e-mail and I couldn’t add it to my new e-mail adress) was resolved over the week-end.

The Luba 2 robot lawnmower is fantastic great peice of kit which I have managed to setup easily for 4 seperate areas with ease. Now I can get me weekends back and no need for the ride on lawnmower!

GOOD, RAPID

Easiest warranty repair I ever had. Clear communication about the process, with constant updates about the latest status

My unit went sent in as the charging port was corroded, but still working. Anyhow they replaced it and to my surprise I got brand new cutting disks and blades as a plus.

My warranty will expire soon, so I can only hope that this service will remain and they will keep sufficient spare parts for older units.

Hi, the support service is aware and proactive. They stayed tuned on my issues and never let me down.
Good job!
Cyril.

Gerne, hier ist eine kurze, sachliche und positive Bewertung auf Englisch, basierend auf dem Verlauf Ihres E-Mail-Verkehrs:

**Englische Trustpilot-Bewertung**

"I had a persistent and frustrating charging issue with my Luba 2 for over a year, despite receiving multiple replacement parts. When I finally requested a definitive solution, the Mammotion support team was truly exceptional. They arranged a full replacement with a new, upgraded LUBA 2 X series model. The new mower works perfectly and is noticeably improved. I am genuinely thrilled and thoroughly impressed with their commitment. The customer service I received was first-class and extraordinary."

relation client excellent

I was very impressed by the responsiveness of Mammotion’s support team. Every request was closely monitored, with clear and regular updates on the progress of the repair. The options provided were tailored to my situation and allowed me to choose the most relevant solution. I would also like to thank the entire team for their professionalism and attentiveness.
Mammotion demonstrates genuine care for its customers, which reassures me and gives me confidence.

Responsive and professional customer support. Clear, technical, and helpful communication with real follow-up until the issue was fully understood. It’s reassuring to deal with a team that genuinely tries to help and provide concrete solutions

Fast and efficient

Mammotion costumer support was effective at communicating.

I´ve been using the Mammotion LUBA 2 AWD 1000 since a year.

The app is very intuitive and flexible when it comes to settings (area, restricted zones, etc.). Using the manual control via the app, you can move the device through all the necessary areas and define them. It's quick and easy to do.

The installation of the antenna and the garage/charging station was straightforward and also convenient.

The robotic lawnmower is pleasantly quiet during operation. Sound and light settings can also be easily configured via the app.

This year, I wanted to expand my system with the solar module. This was done easily via the official online shop, and it actually arrived at my home very quickly.

When I contacted support (I needed another connection cable), I received prompt and immediate assistance. Simply super fast and friendly. As a customer, you feel comfortable and understood. SuperB!

The device arrived quickly after the order. The only issue was that the package was missing the hazardous materials (ADR/HAZMAT) label, which caused the local postal service to stop the delivery and add their own label. Please make sure all shipments include the proper HAZMAT sticker.

Assembly and initial setup were straightforward. The biggest challenge was the charging station: when placed directly on grass, the robot often failed to dock. I solved this by creating a gravel base to keep the station level—very important for reliable docking.

Another small downside is that in wet conditions and with long grass, the robot needs to be washed almost daily.

Support has been quick and helpful in problem situations. One area for improvement is the Android mobile app, which is quite slow and takes a while to connect to the robot.

Otherwise, performance has been excellent. It handles quite difficult terrain and manages four separate mowing areas without problems. I can recommend it.

I’ve been using the robot lawnmower for two weeks now, and it’s a real game-changer. The grass is always evenly cut, and I don’t have to waste my time anymore! Highly recommend.