FlexiLivre Reviews 

38,380
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Good photo quality Easy to design the page Une seule chose negative, le rendy des phptos dans la preview est horrible, j'ai eu pour de cep que l'impression finale allait donner

Rated 5 out of 5 stars

We’ve used this photobook website twice already and couldn’t be happier. The platform is very easy to use, making the whole process smooth and enjoyable. The service is reliable and responsive, and th... See more

Rated 5 out of 5 stars

Très User-friendly, simple, pleins d’options pour customiser son album comme on le souhaite. Livraison rapide. Bon rapport qualité/prix.

Rated 5 out of 5 stars

Amazing company with an impeccable customer experience. I made a mistake on my album, and the company let me edit it and sent me a new one for free! I will definitely repeat whenever I want to do an a... See more

Company details

  1. Photo Printing Service
  2. Gift Shop
  3. Photo Shop

About FlexiLivre

Written by the company

Société créée en 2013, FlexiLivre est spécialisée dans la création d' album photo , de tirages photo et de posters photos à un coût très compétitif. Que ce soit pour un mariage, une naissance, un voyage, nous avons l'objet personnalisé qui vous convient.
A nos yeux, le service client étant primordial, nous assurons un suivi "100% humain 0% automatisé" afin de vous aider au mieux en cas de besoin. La totalité de nos prestations sont effectuées en France.

En cas de question (avant ou après commande) ou pour des renseignements, n'hésitez pas à nous contacter en vous rendant sur FlexiLivre, rubrique "Assistance".

FlexiLivre

Written by the company

Nos Atouts
✔ Un Service Client Personnalisé 7j/7 ✔ Une Fabrication + Livraison en 48h ✔ Des Albums 100% Made in France ✔Albums, Tirages et Posters personnalisés ✔ Une Garantie : 100% satisfaction ! ✔ Création d'albums à partir de photos, fichiers PDF, Powerpoint, Facebook, Word, Instagram
Besoin d'aide ? Une question ?
Nous vous répondons par tchat, email, ou téléphone. Nos réponses sont toujours personnalisées, pas d'email "automatiques" chez nous. Nous estimons le service client humain primordial, surtout sur internet.
Nos Formats
Afin de créer le livre photo qui vous correspond, nous vous proposons 6 formats différents. A vous de choisir celui qui vous convient le mieux.
Nos Thèmes
Pour gagner du temps lors de la création de votre album photo, nous avons créé plus de 300 thèmes (et nous en rajoutons continuellement) qui vous proposent des mises en pages originales, des fonds pour illustrer vos pages, etc... Vous êtes bien entendu totalement libres de les utiliser, modeler, transformer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(38,380)

3,234 reviews in the last 12 months

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Rated 1 out of 5 stars

False promise of 48-hour delivery

I ordered on Wednesday. You said 48 hour delivery. It did not arrive on Friday. It did not arrive on Saturday. It arrived on Monday. By then I was away from home on an international trip and the photo book was supposed to be a present. Do not promise what you cannot deliver.

June 9, 2026
FlexiLivre logo

Reply from FlexiLivre

Hello Geert,
I have taken note of your dissatisfaction and I am sorry to hear that.
Unfortunately, there was a delay on the carrier’s part, but the first delivery attempt was made on Friday at the address you provided.
Please don’t hesitate to email us in situations like this. You have just been reimbursed under the guarantee option due to this delay.
I will also file a complaint with the carrier.
I remain at your disposal if needed.
Best regards,
Khadija from Flexilivre

Rated 2 out of 5 stars

Qualité moyenne du papier des livres…

Qualité moyenne du papier des livres photos ( aspect sablé)
Application de conception avec pas mal de buggs( suppression d'une photo impossible, classification en " photo déjà utilisée defaillante...)

March 31, 2026
FlexiLivre logo

Reply from FlexiLivre

Bonsoir Matthieu,
J'ai bien pris note de votre mécontentement et j'en suis navrée.
Cependant je n'ai reçu aucune réclamation de votre part à ce sujet. Il est impératif de nous contacter pour que nous puissions vous proposer une solution le cas échéant. Nous réparons toujours lorsque nous sommes en faute.
Je vous laisse revenir vers moi pour voir de quoi il retourne.
Cordialement
Carole de FlexiLivre

Rated 4 out of 5 stars

Very nice service in general

Very nice service in general. Good quality of paper/photos and the product is exactly what you expect while doing it. Negative point the app/software they use is good but still has some bugs like I had to re-frame a lot of time the same picture and the backgrounds for the product I did was very lomited (album photo). Delivery time is acceptable. Overall quality and price is what I expected will order again if some more creativity is possible in the future

January 4, 2026
Rated 5 out of 5 stars

Great product

Great product. Great service. Speedy on the french side. DPD on the UK side let down the delivery aspect - and didn't respond to any emails - but this wasn't anything to do with the service or product. I believe the french delivery service is the same as DPD. Wish the UK side was as efficient as the french.

October 20, 2025
Rated 5 out of 5 stars

Excellent Service and Easy to Use – Highly Recommend!

We’ve used this photobook website twice already and couldn’t be happier. The platform is very easy to use, making the whole process smooth and enjoyable. The service is reliable and responsive, and the finished product came out beautifully both times. Great experience overall – we’ll definitely be using it again.

August 20, 2025

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