ys

I was surprised by the high score this company has.
It took them over 2 weeks to deliver a package, and I received 4 messages of "attempted" delivery. As I work from home, I was present in all those 4 "attempts".
During these weeks, I have received 20 other products without any "attempt" messages from other delivery companies. In fact, up to today, I never knew which company delivered to me, and this is the first time I have heard of this company and experienced their service.

We’ve used this photobook website twice already and couldn’t be happier. The platform is very easy to use, making the whole process smooth and enjoyable. The service is reliable and responsive, and the finished product came out beautifully both times. Great experience overall – we’ll definitely be using it again.

I am surprised to see Back Market gets such high ratings. I guess most customers don't get to work with their insurance and customer relationship. In our case, the employees in Back Market have used my lack of knowledge of the language to avoid activating the insurance.
So, if you plan to buy from them, take into account that you get bad and (on the verge of) deceitful service (I guess they have to save money somewhere....so why not on existing customers)

A good booking agent is not only judged by the swiftness of the booking process or the lucrative pricing. A good booking agent is judged in times of trouble, when you need support. and I can very clearly state that kiwi HAS ZERO SUPORT.
We had covid and couldn't fly so we asked for an approval letter that we did not board the flight to get the insurance to pay us back. Mind you , we didn't ask them for a refund (we knew that was impossible). It is a simple enough request but I made several phone calls (in each I was told that I need to wait just a bit longer and it will be resolved). Two months later we still didn't receive a simple letter stating that we canceled the flight.
Since then we already reserved two other flights, and although KIWI prices were slightly lower I will not flight with them again.

I rented a week ago.
Was given a B class car instead of a C class I paid for.
They did not allow me to have a D without an upgrade so I asked for a downgrade in the price that they agreed on. So far they failed to send me any compensation and the complaint email I sent was ignored.
There was alot of pressure put on all the people in line to purchase additional insurance because all the cars are brand new and without a scratch. Upon arriving to the car lot my car was badly scratched and the break light was broken. They tried to dismiss it as a minor scratch and only when I insisted they wrote it down on file.
too bad...
updating my review that it's been 5 weeks already with no reply from them - next time i will rent only with a well know company...