Flatpay Reviews 

Made an enquiry online. Told me they couldn’t arrange a salesperson visit as my business is also at my home. I said to forget about it and not to worry. Since then they’ve called back saying they could visit and Mande a mistake, but I’d already arranged for another company by this time. They have then bombarded me since with phone calls which I’ve had to block. Not a great experience.

Worst experience with in few weeks time. The machine is very poor quality slow services extremely poor charging.
STEALING money. I just randomly checked the statement and they are stealing money and I have been told they will only refund if I stay with them. Any suggestions where I can report them for stealing my money

Big time fraud , try to avoid

I would never trust a company who cold call and don't check the TPS.

My business is close to Wimbledon Tennis, sales increases for 2 weeks and they suspected fraudulent activity. They didn’t give me a chance to explain and closed my account (which I have no problem with). They now have over £10,000 with them and are refusing to pay out for 6 MONTHS because they might have chargebacks???!!! They are the worst company I have ever dealt with. I have never experienced this with any card provider, they lure you in with cheap rates and keep your funds. Nothing less than scammers if you ask me. I hope no one else makes the same mistake I did, use any other card machine provider BUT THEM!

I had a great experience with Flat Pay from start to finish. My sales advisor, Kasiel Chiodo, was attentive, professional, and made the whole process straightforward. He took the time to explain every step clearly, answered all of my questions, and made sure I felt confident throughout.

Look forward to a long partnership with Kasiel and Flatpay

Great payment terminal service, but I would encourage Flatpay to review their recommendation of Revolut Business for small Danish merchants. In my case, daily payouts to a Revolut LT IBAN triggered additional international transfer fees that were not obvious when I set up the account. Approx 250 kr pr week. I hope Flatpay and Revolut can work together on a better solution, as I suspect other small merchants may run into the same issue.

Our experience with Flatpay has been extremely disappointing.

After just four days of trading, our merchant account was terminated following a decision by their banking provider. While I appreciate that payment providers sometimes have to make commercial decisions, what is completely unacceptable is how Flatpay has handled the situation afterwards.

They are currently withholding a significant amount of our money, and despite almost two weeks of repeated phone calls and emails, we have received no meaningful update. Each time we speak to them, we are simply told that they are waiting to hear back from their banking provider, Shift4 Payments.

It is very difficult to understand how a company can go this long without being able to obtain an update from its own banking partner. We have repeatedly asked for the exact reason our account was terminated, the legal basis for withholding our funds, and a clear timeframe for when our money will be released. To date, we have received no satisfactory answers.

The lack of transparency and communication has left us with no option but to begin legal proceedings to recover the funds owed to us.

If you’re considering using Flatpay, I would strongly recommend asking them exactly what happens if your account is terminated and how your funds will be handled. Based on our experience, I would not recommend their service.

Misold their product even though I clearly explained how our business works. Called and explained this and sent an email. Was sent the details to return the terminals then a month later sent an invoice for over 3k!! Off to the ombudsman we go and trading standards

Company changes the surcharge rates so that it is stealing from customers. Is not a good review for my own company.. asked to change it, and they put it back again

Fake Ads. They promised to let me know the amount I would save, after inserting all my private data. And once they got all my info there was no information about the amount to save but only a message saying they would contact me... So basically they stole my data with a false promise. It cannot be trusted.

Sebastian from the team was very very helpful and made changing to the new system an easy and seamless experience. he was very informative and took his time to explain in detail. overall 10/10 experience!!

Can’t wait to use our device it’s something customers having been asking us for.
The team - especially Seb has made the whole process seamless and very easy to use.

Well done team - wish we’d signed up soon!

23 kr add on just to pay my bill at the restaurant after a meeting using my company card! Guys, this is just straight up robbery, and I will not recommend any businesses to use Flaypay as they are just stealing money from clients just using their cards..

Great service, explained everything in detail very friendly chap

Time Waste
bad experience
not reccomended

Flatpay are nuisance callers! They keep cold calling my business, after I keep asking them not to. They also use "Caller ID spoofing," a tactic where they purposefully disguise their true identity by hijacking legitimate looking mobile or local numbers. This tricks people into answering because the incoming call looks familiar or important.

Theyneed to stop doing this, because at the end of the day it just leads very bad reviews!

James did a great job. The machine works great!

Magnus M. was really good at explaining the product. Super professional, patient and friendly.