Flybilletten Reviews 

change of prices while booking

Worst company ever! Booked a wrong return ticket and it took me hours and hours and promises on prices to change the ticket and bla bla bla. In the end the price to change the ticket was so high that I could quite as well book the return trip from another company. What a waste of time

The company processed my order for two airtickets and charged my credit card. Unfortunately the tickets were not registered with the airline. Consequently, I paid for the flights a second time by cash at the airport leaving me out of pocket by a sizeable sum. Their pointless online chatbot just keeps you in a holding pattern with no particular aim to assist you. Being still overseas, an expensive call to their Danish tel support no. is not an option. Meanwhile no status message, no apology, no offer to refund, nada has been forthcoming from Flybilletten.

Worst scam ever!
One of the worst scams we have ever been victims of. Do not book with this company, not worth saving a few euros.
Maybe if everything is going smoothly and the customer doesn’t need anything, then it’s alright. But the moment there is a change/problem/question, they stop caring. And they do changes by themselves, they cancelled my baggage without informing me and send back 104Dkk because they cancelled my baggage in my departure way (Amman-Antalya-Copenhagen)
Then
Our flight was canceled and we informed about it but didn’t receive my refunds back where they informed between 10-15 days today is number 20 and still nothing happened to return my money back.

Flybillet not only ruined our vacation day, but it also made our trip more expensive than expected because we had to rebook everything last minute.

Ridiculously enough, the flybillet app was still showing us the information on the canceled flight until the departure of the cancelled flight!

We are speechless and cannot believe this company is still allowed to operate. There should be legal actions taken against them, and we would be more than happy to provide evidence for the fraud they are participating in.

One of the worst scams we have ever been victims of. Do not book with this company, not worth saving a few euros.
Maybe if everything is going smoothly and the customer doesn’t need anything, then it’s alright. But the moment there is a change/problem/question, they stop caring.
Our flight was canceled and we were not informed about it at all. It’s only because we tried to check in the day before that we found out about it. In the app the company offers, it was showing us the original flight, but after trying to check in many times and failing every single one of them, we tried to check in via the airline’s website. There, we checked in for a flight that was leaving in 2 hours from another city. The airline told us that the original flight was canceled, and that they informed all the customers about it 3 weeks earlier. We checked our emails, and we did not receive any notification from flybillet. In fact, up until that day, we had been receiving emails with information about the flight with the canceled date!
We contacted flybillet. The discussion we had with the company about it was a joke. They were lying to us, denying everything, saying they did send us an email informing us about the change. When we asked them to forward us the email, they sent an email, but it was not forwarded; it was written on the day (because they never sent it to us!). They said they were doing everything manually, hence it wasn’t their fault. It was absolutely ridiculous. They kept saying it was the airline’s responsibility, they were being rude and completely unprofessional. In the end, they simply hung up on us.
Flybillet not only ruined our vacation day, but it also made our trip more expensive than expected because we had to rebook everything last minute.
Ridiculously enough, the flybillet app was still showing us the information on the canceled flight until the departure of the cancelled flight!

We are speechless and cannot believe this company is still allowed to operate. There should be legal actions taken against them, and we would be more than happy to provide evidence for the fraud they are participating in.

I booked a CPH–Aalborg flight via Momondo and selected the 07:55 morning departure. I'm 100% sure I clicked the correct option, but after payment through Flybillet, the confirmation showed an evening flight. This caused major inconvenience. I’m very frustrated and request you to investigate and help correct the booking or offer compensation. Please ensure your system reflects accurate selections during booking.

VERY BAD
they canceled my flight oktober 2024.
and today April 2025, they didn't send my money back.
every time I call, they have the same answer, 2-3 weeks

Complete BS, don't use them book direct. They are useless, you pay all the fees for extra rebooking and cancellation. And it is completely useless.

I AM future CANCELING them and will never use them again.

Total scammers! We've got a voucher for a postponed flight worth 7000 DKK. When I tried to book tickets and use the voucher, as an extra step before the MitID confirmation of payment, a pop-up comes up claiming the price increased by 6500DKK "due to peak demand" (an original price of around 7500DKK, so almost a 100% increase). Of course I refused.
Then rebooking the same ticket, not using the voucher, just goes to normal payment for the original price of 7500DKK and all of a sudden there is no price surge (5 minutes later). Re-booking for a thrid time, with the voucher again the "peak demand price surge" is back. This is a total scam and I will be filing a legal complaint with ombudsmanden.

We booked trip to Montenegro by Flybillet. Airlines changed dates of flight which we couldn’t accept, we asked for refund. It took 6 months !!!
By this time I was writting to Flybillet, calling them - always loooong chat and they always asked to be patience. I lost 10 hours for chatting (by their chat machine which they recommend as a contact) or conversations.
Really DONT RECOMMEND IT.
Stay away from flybillet !
Very ineffective and you can’t rely on them !

My parents accidentally booked their tickets through Flybillet.
They were way more expensive (more than twice the price) than the original tickets from the airline.
I heard about it and within 2 hours from booking the tickets, I called to cancel and get a refund.
They try to get me off the phone with long waiting time, letting me on hold for 10 minutes at the time and on top of that I was communicating with a woman in India speaking poorly English.
In the end I got my refund but had to pay an expensive administration fee.
Flybillet is a SCAM, so stay away.

They should be prosecuted and reported to the police. Scammers and cheaters!

STAY AWAY AT ALL COSTS!!!!!!

A group of scammers looking for money, not service. I booked through them for myself and my son, and my flight was changed, and they did not inform me of that. I contacted them, and they started transferring me from one department to another and at every department, I have to wait 5 to 15 minutes ,All they could do was feel sorry for my situation and say, “I understand your situation, I feel for you, and I apologize,” etc. You do not get any caint of benefit from them, not even 1%. You are just wasting your time and energy.

I bought 2 Tickets for me and my son, after check in i recive only one ticket place for bouth of us. I call them and they said if i need 2 places i need buy them and they don’t have free places! Don’t use this company , buy tickets only original flight Company !! In the end it will be cheaper for you!

bloody indian wood head taking the support phone after 2 hours and then i get set on hold for like 20 min. just to get a refference number on my ticket that i bought. they had the audacity to tell me their website was down and i couldn't get it but after some time they gave it to me so i could online check-in on norwegians own website. this was 1 month ago. i checked their website again today and it is still down. bloody fissehuller

Worst company ever. Our flights were cancelled, I had to contact them to ask for a refund. They sent only half of the amount back. Now, it has been 2 months since I have been contacting them every second day, asking for when will the remaining sum be refunded, only to be told every time that "we can see that your refund has already been processed" - where they mean the first refund.

Unbelievable how incompetent a company like this can be.

This case has been utterly unacceptable. Never have I experienced such poor customer service and a company that deliberately tries to hustle its customers.

Brief Background:

I was denied boarding my flight as the airline informed me that, due to some new visa regulations in China, I could not board. However, the airline assured me that I was entitled to a full refund. When I contacted Flybillet for the first time, I was told that there was nothing Flybillet could do, as it was related to visa regulations. I informed them that the airline had told me I was entitled to a refund from the airline. Despite this, Flybillet denied that they could do anything. As this did not align with the information from the airline, I called back and demanded they investigate the matter further. After 45 minutes of back-and-forth, during which they repeatedly tried to offer me a cancellation that would only refund 90 EUR of my 500 EUR, they agreed to investigate further, but only if I got the airline to state in writing that they would speak with Flybillet.

I contacted the airline, which said that since Flybillet had purchased the ticket, they could only discuss the matter with the ticket purchaser. However, the airline informed me that they had made a note on my e-ticket stating that I was entitled to full compensation. I called Flybillet back and relayed this information, and they said they would proceed with it.

After a month, Flybillet called back to inform me that they would not be able to refund my ticket and could only offer me the 90 EUR remaining after canceling the ticket, claiming the airline would not permit the refund. I refused to accept this, as I had received confirmation from the airline that I was entitled to a refund. It did not appear that they had contacted the airline, so I asked them to contact the airline again and provide me with a written rejection. This resulted in Flybillet contacting me after 5 weeks with information that the airline had approved a full refund of 500 EUR, as they had stated all along.

One can therefore conclude that Flybillet repeatedly tried to cheat me out of my money, misinform me, avoid paying what was rightfully mine, and failed to do their job. Never have I experienced anything like this. So if you ever find yourself in the same situation, do not let Flybillet deceive you. Keep fighting. Now, it is just a matter of waiting to see if I receive my money...

They are not professional at all. They sold Turkish airlines ticket, what I received was terrible Anadolujet instead.

THIS AGENCY IS WORSE..DONOT ASSIST YOU WHEN THE AIRLINES CANCELLED THE FLIGHT AND THE AGENCY WON'T PROVIDE YOU ANY ASSISTANCE TO HAVE THE CONNECTING FLIGHTS TOWARDS DESTINATION. THE INCIDENT WAS HAPPENED WITH ME ON FEB 18, 2024 WHEN I WAS IN MY HOME COUNTRY(NEPAL) AND I HAD TO DO THE INTERNATIONAL CALLS TO GERMANY AND INDIA WITH MY OWN COST AND DIDN'T GET ANY SUPPORT FROM FLYBILLET. IT WAS REALLY BAD EXPERIENCE FOR ME ANDI WILL NEVER BUY TICKET FROM THERE AND I SUGGEST YOU NOT THE BUY TICKET FROM THAT AGENCY EVENTHOUGH THEY WILL SERVE YOU WITH THE BEST POSSIBLE OPTIONS WITHIN THE CHEAPER OR REASONABLE PRICE.
PRATAP

It is the worst company. We bought one time and we couldn't travel because they cancelled. Now we are about buying again and the page doesn't work (we tried 3 times). So no second opportunity