Excellent books, excellent service, and I wish I lived in Pennsylvania again and could join the cooperative community by bringing my own books here. Most of all, the embrace of the so-called "banned b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firefly is every book lover’s dream come true. They carry both new and used books. The books they highlight are thoughtful and intelligent reads. I drive an hour to shop here so I can support an exc... See more
While shopping with Firefly bookstore I inadvertently added a book that I already owned. After the sale was complete and I realized the mistake I wrote telling them what happened. They cancelled t... See more
Book arrived early and in great shape. No issues at all. I am impressed on book, delivery condition, and customer service. Good job for sure!
Company details
Information provided by various external sources
Located in downtown Kutztown since 2012, Firefly Bookstore is an independently-owned and operated new and used bookstore. Re-located in a bigger store in 2017, we now have almost 3000 square feet of space for over 50,000 items. We carry a great selection of titles including large sections of children's books, general fiction, sci-fi, mystery and thrillers, religion & metaphysics, cooking, history and biography. We have a selection of antiquarian titles and fine bindings. We also carry board games and puzzles (both new and used), toys, buttons, magnets, small gifts, note cards and each year, a large selection of calendars. We offer free gift wrapping, customer requests and special orders. We buy and trade books whenever the store is open. We have regular events all year long, including author signings and book releases, events for younger children and family game nights.
Contact info
271 West Main Street, 19530, Kutztown, United States
- 484-648-2712
- contactus@fireflybookstore.com
- fireflybookstore.com
4.9
Excellent
390 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just got to Pennsylvania
Just got to Pennsylvania, ordered for two books and it was delivered in excellent condition earlier than expected .
July 16, 2026
Unprompted review
Packaging and shipping were excellent!
June 20, 2026
Book arrived early and in great shape
Book arrived early and in great shape. No issues at all. I am impressed on book, delivery condition, and customer service. Good job for sure!
June 14, 2026
I found my college yearbook from 60+…
I found my college yearbook from 60+ years ago!!!!!!! I’m a happy camper!!!!!
May 31, 2026
I THINK IS BOOK OWNER IS GREAT FOR…
I THINK IS BOOK OWNER IS GREAT FOR BOOKS COLLECTION IN A WONDERFUL ALL TIMES. I AM READ A BOOKS ANYTIME GOING THIS STORE.
June 11, 2026
Unprompted review
easy and accurate and LOCAL!!!
May 5, 2026
I love supporting an independent…
I love supporting an independent bookstore. Your mail service free to Berks County is wonderful. Usually arrives in a day or two!
May 1, 2026
Prompt and excellent service!!
When I submitted my online order I used an incomplete zip code. Within minutes I received an email with instructions to call with the complete zip code Thank you so much.
April 23, 2026
Careful packing and fast free shipping
Careful packing and fast free shipping.
My favorite Indy bookstore!
April 22, 2026
This was my first order from firefly…
This was my first order from firefly and definitely will not be my last. An accidental discovery as they happened to have a book I needed for research. I was thrilled with how quickly the book arrived and the condition that it was in though Used. It was as described and was handled with care. It was well wrapped, and I appreciated that.
April 16, 2026
The book I ordered was carefully packed…
The book I ordered was carefully packed and arrived promptly in perfect condition. I would order other books from you if you have a catalogue!
April 17, 2026
Book was a gift and delivered on time
Book was a gift and delivered on time. Recipient was a child and this book was on her wish list.Gift wasn’t opened until child’s birthday.
April 13, 2026
Good description,prompt shipping.
March 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.