Hometrainer was ok, but there was NO communication in regards to delivery!
Ordered a hometrainer (next day delivery) that was supposed to be delivered yesterday, June 2, which NEVER came. My husband and I waited from 0800-2200 hours.....all DAY. I received NO TRACK AND TRACE NUMBER! So, I've got NO hometrainer, and charged!!!! I was NEVER contacted by them either! I think zero stars would be appropriate because I am livid!!!! I've also contacted them via email, but have gotten no reply yet. Would someone contact me, or is that asking too much?
Update: Today, June 3, I received a reply from Fitness King, and was told that the ETA was between 1300-1400 hours, and it is now almost 15:30 hours. Received no apology about the inconvenience. Nor was I given a Track and Trace number or told the name of the company who was delievering my hometrainer when asked. Finally, I received my package at 15:45 from an man driving an anonymous truck/unknown transport company. I have no idea about the quality of the hometrainer yet, but the transport/delivery was a nightmare. Moreover, the communication was nonexistent. I had to contact this company to get information about my package. I was never contacted about any delay. Fitness King had my email address and telephone number. Wasted several hours dealing with this mess!
Update: Received an email from Fitness King yesterday, June 13, without a contact name and title. He/she offered apologies on behalf of Fitness King about what happened. This person stated that their external transport partner was to blame for the delay.
The hometrainer is adequate; it does what its supposed to do. No problems so far with it. I am changing my rating from one star to three stars because the hometrainer is decent. They really need to work on their customer service and get the situation with their external transport partner sorted out. Won't be purchasing anything from them again.
Update: I received an email from the person who I initially contacted offering an apology, etc. Her initial email was very flippant, but this email seemed more customer-friendly. Even offered a free protection mat for my hometrainer, but I don't need one. The apology was enough. Though Fitness King has offered their apologies, I probably won't be ordering from them again because I don't need this kind of stress.
June 3, 2022
Unprompted review