I bought some clothes which were good. But for some reason I was subscribed in a VIP program that I didn’t ask for and they charged me 69,9 euros for the subscription. I tried to contact them twice to... See more
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I find the site slow to load and have often needed to hit purchase more than once as keeps coming up with error messages related to payment info or shipping. I contacted you the other day and was told... See more
Company replied
la app ultimamente es un desastre. me llevo unas 4 horas poder comprar ya que se caia, o pedia datos ilogicos etc
Company replied
My first experience of this company was poor. I wrote about it in Trustpilot and they responded immediately. They continued to do so until my problem was solved - so well done Fabletics Espana😀
Company replied
Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Cofundada por Adam Goldenberg, Don Ressler y Ginger Ressler en 2013, Fabletics es una marca global de estilo de vida activo diseñada pensando en todo el mundo. Es el destino definitivo para encontrar la mejor ropa de mujer y hombre del mundo. Con millones de estilos calificados con cinco estrellas, tallas de la XXS a la 4X y entrepiernas de cortas a largas, hay algo para todo el mundo y para cada entrenamiento, ¡sin importar cómo elijas sudar!
Written by the company
Contact info
Carrer d'Àlaba, 140 (Piso 7, Oficina 4), 08018, Barcelona, Spain
- support@fabletics.es
- fabletics.es
2.4
Poor
4K reviews
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Horrible
I bought some clothes which were good. But for some reason I was subscribed in a VIP program that I didn’t ask for and they charged me 69,9 euros for the subscription. I tried to contact them twice to ask for a refund as I didn’t want that subscription and they never answered me. Horrible customer service and scamming over those subscriptions,
July 1, 2026
Unprompted review
Reply from Fabletics España
Dear Maite,
We are truly sorry to hear about your experience and the frustration this has caused. We deeply apologize that you did not receive a reply to your previous messages; this is definitely not the standard of service we want to provide.
To explain briefly, our VIP membership is a flexible program linked to our introductory promotional discounts. Each month between the 1st and the 5th, you have the option to log into your account and select "Skip the Month" so you are not charged. If you do not buy or skip, a monthly charge is processed, which becomes a promotional credit you can redeem for an outfit or item whenever you like.
We want to help you resolve this. We have sent you a private message request here on this platform—please reply to it directly, or contact us via our website's live chat so we can assist you personally.
Best regards,
Daniela, Fabletics Team
Never stock and no customer service
I have had a suscripción with Fabletics for many years and at first the clothes were great but over the years they have gotten very bad. The sizes are not correct and they never have anything in stock. The last three times I have ordered from them they have changed my collection point. One being 35 minutes from where I requested. They sent it back to Fabletics and because when I went to collect it, the shop was closed. Fabletics were supposed to refund me as I didn’t get my clothes and now the have cancelled my subscription. Shocking. When I email them they never reply.
June 2, 2026
Unprompted review
Reply from Fabletics España
Hello Sara,
Thank you for your message.
We are truly sorry to hear about what you’re going through.
You’ve been a loyal customer for years, and it’s truly disappointing to hear that your most recent experiences have been less than ideal.
This is not at all the level of service we want to provide you!
We take your feedback very seriously: issues regarding quality, inventory, and delivery have been directly brought to the attention of our teams so we can make improvements.
As for your refund, the cancellation of your subscription, and the unanswered emails, we want to resolve these issues as soon as possible.
We’re going to set things right!
Please message us privately on our social media platforms as soon as possible; an advisor will personally handle your case to resolve everything.
We sincerely hope to regain your trust.
See you soon,
Your Fabletics team
Shocking service
Shocking service. I called last month to cancel my subscription and it was not cancelled - 60eur has left my bank and they will not refund. They told me they don't have a phone service - they do and it's clear the person did not know how to handle my query. They closed my account before issuing the refund meaning I will now have to call again instead of figuring it out on whatsapp - do not subscribe, it's not worth the pain and hassle in the end. Even when you ask them to do something, they act like it doesnt exist.
11/05 Update - spoke with the team on whatsapp after the response received on truspilot. Despite this, received the following response and no further evaluation: I'm sorry, but unfortunately the system does not allow us to process a refund.' - waste of time, waste of money and no good customer service in sight.
May 7, 2026
Unprompted review
Reply from Fabletics España
Dear Daria,
We have read your recent feedback with the utmost care, and we are truly sorry for the frustration, pain, and hassle you have experienced. Please accept our sincerest apologies for the feeling that your request was not handled correctly and for the stress this situation has caused you.
Regarding your comment about our contact methods, we would like to clarify that we currently do not offer a phone support service for the Spanish market. We are very sorry if there was any confusion regarding this; however, we do provide several other dedicated channels where we can assist you in real-time, including:
- WhatsApp.
- Live Chat on our website.
- Social Media private messages.
- Email.
Here´s our contact page: https://help.fabletics.com/hc/es
We have sent you a request through Trustpilot so we can continue our conversation there and gather the necessary details to investigate what happened with your cancellation request and the €60 charge. We want to ensure this is reviewed thoroughly and resolved for you.
We deeply regret that you feel our service has been shocking and that your account was closed before this was settled. Our goal is to make things right and restore your confidence in us.
We look forward to hearing back from you through the Trustpilot request or any of our live channels so we can prioritize your case immediately.
Best regards,
Daniela, Fabletics ES
AVOID
Avoid. Called customer services to cancel the VIP as £59.99 was take. From my account and she was in the Philippines reading from a script. I went around in circles absolutely useless. Would never deal with them again .
Told I have to call back next month to stop more mo eu going out. Feels like a scam when I bought leggings and probably would have bought again but not now.
January 16, 2026
Unprompted review
Reply from Fabletics España
Dear Denise,
I am truly sorry to hear about the frustration you experienced during your recent call with our team. Hearing that you felt unheard is not the level of service we strive to provide. I completely understand why you feel hesitant to deal with us again, but I would like to make this right for you.
To clarify the situation and ensure you don’t have to worry about future charges:
• No "Scam" Intended: We value our customers and our products, and it’s disappointing to know we’ve lost your trust over a membership misunderstanding. Our goal is to make the VIP process transparent, and I apologize that we failed to do so in your case.
I suggest you contact us via email, chat, WhatsApp or social media, so that we can find the best solution for your case.
Thank you for your patience, and I hope to restore your confidence in us.
Best regards,
Daniela
Fabletics Team
Horrible experience, AVOID!
Horrible experience and comes off almost like a scam. When you sign up for the VIP programme and you order items for the offer for VIP members, it tried to charge me 129 Euros instead of the 19 Euros it promised. Then they have no customer service to help you. Their email bounces back to tell you that they are not using email, and their telephone number has an automated message to tell you that it's not in service. They have an AI chatbot that then sends you to the customer service reps who open the chat, ask you for your details and they close the conversation before even answering any of your questions or concerns. Absolutely horrible waste of money and time.
June 2, 2025
Unprompted review
Reply from Fabletics España
Dear B.A.,
Thank you for your review. We sincerely apologize for any inconvenience you may have experienced.
We wish to clarify that we offer two distinct purchasing methods on our website: one through our VIP membership program and the other at regular prices. It is possible that the charges you observed reflect a purchase made at regular pricing, which may differ from VIP member pricing.
We provide dedicated customer support through various channels, including email, live chat, and private message on our social media platforms (Facebook and Instagram). Please feel free to contact us through any of these avenues. We are confident that we can assist you in resolving this matter.
Sincerely,
Daniela, Fabletics ES Team
Avoid it
Avoid it! To buy with discount you need to pay a monthly fee subscription that is almost 60 euros, and it’s written very little in the terms when you purchase a first vip membership. Thankfully i tried to buy again and read with attention and could camcel before they charged again. Clothes aren’t that special. Little bit better than Shein, but not worth. If you have to pay that monthly…
November 14, 2024
Unprompted review
Reply from Fabletics España
Dear Julieta,
Thank you for the clarification! Here’s a revised response reflecting that:
Thank you for your feedback. We understand your concerns about the VIP membership and subscription model. We do provide clear information about the monthly fee and how to skip a month to avoid being charged, both on our website and during the purchase process. We’re glad you were able to cancel before being charged again. We're also sorry to hear that the clothing didn’t meet your expectations. We aim to offer high-quality, stylish options at great value, and your feedback is important as we continue to improve our offerings.
Best regards,
Daniela, Fabletics ES
Worst customer service experience
Worst customer service experience, the agent was like a robot reading off a script, not even acknowledging the issue I described or customizing her response to a human being on the other side of the line. She couldn’t be bothered less.
To answer to your comment below, I did reach out to you and you are refusing to refund me for an order i didn’t receive
November 7, 2024
Unprompted review
Reply from Fabletics España
Hello, Anna:
Thank you for the review.
Feel free to contact us via social media chat. We will gladly help you.
Best regards,
Alex
Fabletics Team, Spain
Difficult to cancel the membership as…
Difficult to cancel the membership as you have to contact customer service to request it ( who are useless) then they send you leggings that are bobbly and bad quality and tell you to return them to a pick up point miles and miles away due to their crap quality! AVOID
October 25, 2024
Unprompted review
Reply from Fabletics España
Hello, Rebeca:
Thank you for reaching out!
We would like to inform you that the VIP membership is not permanent and is handled by a client. It can be cancelled any time. Customer service can help you, as you mentioned, but you can also do it from your profile. We made this option available a long time ago to make everything easier for our clients.
Exchanges and returns on our page are free, and the client can choose the punto pack. Feel free to contact us whenever you need some help, we will gladly help you.
Best regards,
Alex, Fabletics Team
Their VIP program is very hard to get…
Their VIP program is very hard to get out of. So not a happy boy. I love their products, leggings m, shirts and panties, but the idea of being charged €54.95 per month is outrageous! I cancelled. But because I had credit I was told to spend exactly €80 or I’d be back in the VIP program. Extremely annoying.
July 19, 2024
Reply from Fabletics España
Hello Mark,
Thank you for your comment. We are really sorry for the inconvenience, but we will give our best to check everything and help you.
To start, we would like to inform you that the VIP membership is not obligatory, but if you have it, know that you can cancel it anytime. You can do it online, on your account, or you can contact our customer service and have it done for you.
The VIP membership can always be free, because we have the option to skip the month. That way you, save your benefits to use them whenever you like. As for the credit, we will now check everything and contact you as soon as possible.
Once again, we are really sorry, but be sure that the issue will be resolved.
Best regards,
Alex, Fabletics Team
la app ultimamente es un desastre
la app ultimamente es un desastre.
me llevo unas 4 horas poder comprar ya que se caia, o pedia datos ilogicos etc
May 16, 2024
Reply from Fabletics España
Estimada Paola:
Gracias por indicarnos sobre este asunto.
Nuestros informáticos van a averiguar si hay algún problema con la app. Mientras tanto, le recomendamos usar el sitio web para hacer las compras.
Disculpe las molestias.
Un saludo,
Daniela, Fabletics ES
Fabletics greatly improved customer care
My first experience of this company was poor. I wrote about it in Trustpilot and they responded immediately. They continued to do so until my problem was solved - so well done Fabletics Espana😀
February 29, 2024
Unprompted review
Reply from Fabletics España
Dear Bev,
Thank you for your comment. We are grateful and appreciate you taking the time to leave us a review.
We are thrilled to hear about your improved experience with us. Your feedback is valuable, and we are glad we could address the concerns you first experienced in your review. Our team works hard to ensure every customer has a memorable experience.
It’s the customers like you who inspire us to keep striving for excellence. Once again, thank you for your ongoing support and trust in us.
If you need any additional assistance, feel free to contact us.
Best regards,
Sneska
Fabletics Spain
Had a problem at checkout and could not…
Had a problem at checkout and could not select the free shipping.
August 22, 2023
Reply from Fabletics España
Dear Mariona,
Thank you for taking the time to leave us a rating.
Please contact us by phone, chat or email so we can help you with your purchase.
Best,
Caren, Fabletics España.
After promising me a refund this…
After promising me a refund this company took a further 2 payments of €54 on the same date. I bought 2 pairs of leggings for €24 and they’ve taken out €200 in 6 weeks. They are stealing money for nothing.
April 24, 2023
Unprompted review
Reply from Fabletics España
Dear Julian:
We apologize for any confusion or inconvenience caused. We take all customer complaints seriously and would like to investigate this issue further to ensure that it is resolved. Please contact us via email, phone, or live chat on our website and we will do our best to assist you. We want to ensure that you have a positive experience with our company.
Thank you for bringing this matter to our attention and we look forward to hearing from you soon.
Best regards,
Dani Fabletics
awful
awful. i was trying to purchase over 25 items, but spent hours getting error messages. in teh end YOU asa company allowed 5 items. in this day of online shopping and technololgy, you should be able to update a cart and tell me if something has sold out etc.
i spoke to your customer service who told me maybe its because its over 300 euros. WTH! lots more but i have wasted enough time on fabetics this last month
In response, your customer service team should be contacting me now, not me after them again and again. It took a month to not buy what I wanted, I have three credits, I was told just click on the credits and it will go through. I was not or wanted to use my credits as there is a sale on. Hence I had at least 25 items in my cart, then as I mentioned the comment, out system can’t take an order that big! Excuse me I bought one jacket for 100 euros and then your sets are normally 60/90. Now the items I want are not on sale at the price they were, the slow process to add items is a nightmare and should be reviewed with any items that sell out before you can close the deal .. in my case over a month.
I use a lot of online sites, yours is the worst. Please look at the transcripts that I had with customer service, I actually told them, I can’t handle this anymore I give up!
And I have a wardrobe full of Fabletics and brag about your products. Getting them and doing returns, is a nightmare. And I am not the only one who has had these issue, as we have a work out group and laugh when we match..lol
December 1, 2022
Reply from Fabletics España
Dear Janette:
Thank you for taking the time to rate our service through trust pilot. From this precise moment we continue working to improve your experience and that of all our customers. We would like to apologize for not offering you a 100% Fabletics service. I ask you to contact our customer service again so that we can resolve this issue. Again, our entire Customer Service team apologizes.
Thank you very much and have a nice day!
Best regards,
Cristina FL ES
Reply from Fabletics España
Hello, Gabrielle:
Thank you for the review. It is a pity that your experience was like that. We always advise our members to use the computer when making an order. You can delete cache and cookies or try with another browser. As we could see, this system works well, and the order can be made successfully after having this done.
Thank you very for considering our customer service good. We advise you to contact the customer service whenever you try to make an order more than twice, and it is not done. That way, we will be able to check your account and the errors.
Best regards,
Alex, Fabletics ES
I find the site slow to load and have…
I find the site slow to load and have often needed to hit purchase more than once as keeps coming up with error messages related to payment info or shipping. I contacted you the other day and was told one item I couldn't have as less than 10 in stock!! If there were 10 then why could I not have one?? Very disappointed
May 8, 2022
Reply from Fabletics España
Estimada Amanda:
Muchas gracias por dedicar su tiempo para escribirnos.
Sentimos que se siente decepcionada. Lamentablemente, eso suceda, los artículos se agotan muy pronto.
Estamos a su disposición para cualquier consulta.
Atentamente,
Caren FL ES.
Reply from Fabletics España
Dear client:
We are very glad to know you enjoyed our products. Thank you for purchasing here.
Best regards
Daniela, Fabletics ES
This company is a scam
This company is a scam, I ordered products from the fabletics. Fr website and subscribed to the VIP for many months I payed. I decided to cancel my VIP subscription as I didn’t need to buy so many clothes from them anymore. I made one last order using credits I had already payed for and the remainder was charged from my account BEFORE I cancelled. Then I start to get charged on the account every month that I payed even though I made the order before I cancelled. I did not subscribe for another VIP account and instead of being charged from fabletics France I am now being charged from fabletics Barcelona. I have notified my bank of the scam. Customer service said they had no record that I was a vip member because I’m now ILLEGALLY being charged by fabletics Barcelona. This company should be shut down it’s unethical practices. The CEO is a notorious scammer and the company already has a lawsuit. They made it so I can’t ever cancel my subscription as there is no proof I have one. 🤯
April 13, 2022
Unprompted review
Good experience with this brand.
Good experience with this brand.
Good quality and better profesionals!
March 22, 2022
Unprompted review
Reply from Fabletics España
Dear Marta:
Thank you for your message and your evaluation. Hope that you can enjoy in the future in our quality and to be part of our brand. It will be our pleasure.
Dani,
Fabletics
I had troubles with my order and with…
I had troubles with my order and with the chat all was solved withing minutes!
Thank you!
February 17, 2022
Unprompted review
Reply from Fabletics España
Dear Ana,
I am so glad to read this. Thank you for your message and thank you for being part of our company. So nice to have you as a client on Fabletics.
Wish you all the best.
Dani, Fabletics
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