Fabletics UK Reviews 

Terrible, advertise deals & then shaft you on membership even if you cancel.Dont use theses people there business model stinks.

After 6 requests to cancel my account they still charged me a subscription. I eventually managed to get this refunded, they now charged me another month and refuse to refund because I got a refund for the previous month. They will not help on the phone. I will have ro dispute this with my bank. Stay away from the dodgy company.

Bought some clothes of them which I received. But then unexpectedly I was billed £59.99 the following month. They opted me into a subscription with out my knowledge. It was a nightmare to cancel event hough I didn't opt in knowingly. I'd avoid this company if I were you.

Subscription is difficult to cease.
Unused subscription will not be refunded when cancelled.
AVOID!

Amazing quality,
I use Fabletics sports wear on daily basis, very comfortable.

I ordered some underwear that were on sale, mind you I don’t use Fabletics nor am I a frequent customer but as I’ve started getting more active in my life, I thought I would shop for a trusted brand.

The garments were on sale, and I placed my order for multiple pairs, when I then noticed some days later that the order confirmation never sent, and apparently there was a technical issue. No problem, this is the kind of thing you’d expect customer service to support you with, right?

WRONG. Customer service told ME to prove to THEM that they ran a sale?!?! Saying I needed to provide SCREENSHOTS??!? Are they unaware of their own promotions? Or is it that they simply don’t care for customer satisfaction? Nonetheless it’s a clear sign of an unprofessional company. Do not give these lot your time of day.

The website is full of bugs - I can no longer check out on my phone and my saved cards do not work, I have to add the same card to my account each time I use it.

The delivery driver needs to knock at doors we are not social distancing any longer

Been buying stuff since 2020 and can always guarantee it’ll arrive and be great quality items. What you see is what you get.

Sneaky subscription. If you try to cancel they tell you your subscription will stop in 30 days, but what they don’t tell you is that you still need to skip the month to avoid being charged! If I want to cancel a subscription it should be immediate. I will never shop from you thieving b*stards again

Like most on here I thought I was getting a bargain pair of running shorts only to find I was being billed £59.95 a month thereafter. I contacted customer service and was told I could not get a refund as the money had 'Already been converted to membership points'. A scam in all but name. Interesting a very similar scam operation was highlighted on The One Show this week and whilst they concluded the scam was not illegal as the monthly payment in perpetuity appears in the very fine print, it was highly unethical and should therefore be shamed and avoided. I should have read the fine print, I didn't and now I have to take it on the chin. Fabletics, you have my money and I accept I can't get it back, but if you could please just do me one final favour? Please don't respond with that incredibly patronising AI generated reply that others reviewing this con have received. It is just bullshit. You know it and I know it

Worst company i have ever dealt with. I have had so many issues trying to get money back so i tried to spend my credit then got recharged an extra £58 pound so i asked to keep my items and return the other 1st charge as its the same amount. They still wouldnt return my money. The options for your vip credit are not very good its cheaper to buy things not as a VIP. There are so many things is their terms and conditions that make it impossible to get any money back of them. I have been in contact with 6 or 7 customer service agents and they all just kept stating the T&Cs. I would never use this company again. The clothes are nice ok quality, but not worth the ammount they want when you join as a VIP.

Do not buy from this website and if you do please be very careful. I bought some T-shirts in February in 2026 and have been charged £59.99 every month since - for 6 months! Over £350 which they will not refund. I tried to get hold of their customer service via their website and it drops off, or you have to wait for a new customer service rep every time you reply.

Customer service treated me awfully!

I was sent an incorrect product in my order. I sent it back for a refund and another item in my order for an exchange. When I received the exchange they sent me back the original incorrect item in my first order. Mistakes happen but then the real issue started with customer services.

After almost a hour on the phone I was transferred to a supervisor called. JAVIER. He was rude and said I did have the right item even though I had the wrong thing in front of me. He kept getting confused between the return and the exchange and actually arguing with me about it. One of the products was no seam pure luxe and the other was the seamed ones. I had to keep repeating myself while he just argued.

1 hour and 10 minutes on the phone and no solution. I’m disgusted! Don’t use this company as when something goes wrong it’ll will just get worse.

I will be taking this complaint further.

Absolutely terrible customer service. Fabletics take around £60 from your account every month, and you only get a tiny 4-day window to skip the charge. When you try to cancel, they pressure you into staying, and when you finally manage to cancel, they refuse to refund you. Managers are apparently “never available,” despite repeatedly promising a callback — which never happens. Very frustrating and feels deliberately difficult to cancel. Would not recommend.

Wish I had never purchased leggings off fabletics, I ordered them thinking they would be high waisted but they were certainly not, so I returned them and never heard a thing about the return so I had to contact them to find out what was happening, they said they had been returned and that I should receive a refund, however yet again I had to contact them to chase my refund whilst talking to them they said refund had been iniated, I told them I wanted to cancel so they did that aswell but it will take 30 days in the meantime I would have to skip subscription, I went on today to skip subscription and it didn't tell you on the site or confirm this had been done so yet again I had to speak with someone and they had confirmed they had done it but I'm a little skeptical so I took screen shot of conversation just in case as I don't want any nasty surprises of 60 quid subscription fee. Not a great experience, never again.

I don't usually write reviews but trying to cancel my membership took me 30mins via chat. The person kept delaying with non-answers like "Totally I get it" or not responding. It should be an easy click of a button but they obviously want to make it as hard as possible to cancel. Gosh!

I really love their products especially for the leggings, the quality is just amazing and the price are so reasonable compared to other brands in same category. I love how their design are always up-to-date too. Customer service is really great as they really listens and very helpful. I would highly recommend fabletics to anyone who loves the quality product at very affordable price.

Did not sign up for VIP- charged £60 a month for the past 12 months

I have contacted them, I have tried to cancel on the app, but they make it impossible, a complete scam of a company.

I am now forced to take this legal. You can't just sign someone for something and then charge them like this...

FRAUDS FRAUDS FRAUDS

Took £59.99 after I cancelled my account!!! 😡

I contacted them via WhatsApp and was told that my account was cancelled, but that I needed to skip a month first.

I couldn’t work out how to skip the month myself, so because I was worried I would be charged, I called customer services. I was specifically reassured that they would skip the month for me, that no money would be taken, and that my account was now cancelled.

A month later, £59.99 has been taken from my bank account! 🙄

I did exactly what I was told and even contacted them beforehand to make sure this wouldn’t happen. I’m now trying to get my money back, and if this isn’t resolved, I’ll be taking the matter further, including contacting the Financial Ombudsman.

Absolutely shocking customer service. 😡

I think the fabletics eu reviews are more accurate. All 1 star. I am going to keep spreading the word until I get my money back…