Probably some of the best customer service I have ever had. Plumber quoted £483+VAT for a new tap. Then suggested to repair the tap required new cartridge. Emailed Fohen, got a reply within seconds, a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We ordered the 4-in-1 Fohen Flux Touch in Brushed Nickel. The tap looks and functions really well and modernised the look of the kitchen. Filtered water makes a massive difference where we live, in... See more
Company replied
I had a Fohen multi use tap at a previous house. Was very impressed then. Just had a four way tap put in, boiling water (perfect for tea), hot and cold softened water and a hard water filtered drinkin... See more
Company replied
We’ve had our Fohen boiler tap 4.5 years now and absolutely love it, total game changer in the kitchen! It blows my mind when I go to relatives homes now and have to boil a kettle for a drink! The pri... See more
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Company details
Written by the company
Everyone knows Yorkshire for one thing... cups of tea. So it's hardly surprising that our entire operation is still co-coordinated from our Yorkshire offices. We strive for perfection in every element of our existence. From the robust manufacturing process of our products, their extensive UK quality testing programme and world-class customer service, we set out to be the best and being the best means the 'trying' never stops.
Contact info
United Kingdom
- 01924 975888
- hello@fohen.co.uk
- fohen.co.uk
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 43% of negative reviews
Typically replies within 1 month
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At first i gave then 4/5
At first i gave then 4/5 but since my customer service expriance this week
I now rate them 5/5
I would give then 6 if i could
If you are looking for taps look no further
October 26, 2026
Unprompted review
Reply from Fohen
Hi David,
Thank you so much, for updating your review to 5 stars! ⭐
We’re delighted that we were able to turn your initial experience around and leave you feeling confident in our customer service. We always aim to respond quickly, listen to our customers’ concerns and do our best to help resolve any issues.
Your kind words and recommendation mean a great deal to us, and we really appreciate you taking the time to share your updated experience.
Thank you again for choosing Fohen!
Kind Regards
Ismail
Fohen boiling water system
Quick delivery of my initial order and subsequent additional components needed for my specific set-up. Installation queries were answered immediately with clear instructions. Excellent service.
October 26, 2026
Unprompted review
Reply from Fohen
Hi Grant,
Thank you for your fantastic 5-star review! ⭐
We’re delighted to hear that your order and additional components arrived quickly, and that our team was able to answer your installation queries promptly with clear instructions.
Providing excellent service and making sure you have the support you need is really important to us, so your feedback means a lot.
Thank you again for choosing Fohen!
Kind Regards
Ismail
Why did I put it off for so long!
We ordered the 4-in-1 Fohen Flux Touch in Brushed Nickel. The tap looks and functions really well and modernised the look of the kitchen. Filtered water makes a massive difference where we live, in a very hard water area. Boiling water feature is excellent. The service from Fohen was superb and to be honest I wish I had ordered one before, our kettle broke and that forced the situation! You will not be disappointed.
October 2, 2026
Unprompted review
Reply from Fohen
Hi Rich,
Thank you so much for your fantastic 5-star review! ⭐😊
We’re delighted to hear that you’re loving your Fohen Flux Touch in Brushed Nickel and that it’s given your kitchen a modern new look!
It’s great to know you’re enjoying the filtered water, especially in a hard water area, and making the most of the boiling water feature. Sometimes a broken kettle leads to a brilliant upgrade! 😄
We really appreciate your kind words about our service and are thrilled that you’re happy with your purchase. Thank you for choosing Fohen!
Kind Regards
Ismail
Outstanding Customer Service – Thank You Ismail!
I recently had a fantastic experience with Fohen when dealing with an issue regarding my tap boiler. Even though my unit was out of warranty, Ismail provided exceptional support with my inquiry. He kindly offered a further discount on a replacement boiler and arranged for the new one to be dispatched right away. Everything was handled promptly, professionally, and with great efficiency. Highly recommend Fohen for their incredible customer care!
October 21, 2026
Unprompted review
Reply from Fohen
Hi Ahmed,
Thank you so much for your fantastic 5-star review! ⭐
It’s great to hear that you had a positive experience with Fohen. We always do our best to support our customers, even when a product is outside its warranty period, and I’m glad I could help you find a suitable solution for your boiler.
Providing prompt, professional service is something we take great pride in, so your kind words really mean a lot to us.
Thank you again for your recommendation and for choosing Fohen! 😊
Kind Regards
Ismail
What an amazing Customer Service!
What an amazing Customer Service!! Bought several taps from Fohen, their products are such good quality and easy to use. One of my taps is 5 years old and needed a spare, Ismail’s communication was supper quick and gave me solutions to fix the problem, but being time constrained ordered a spare, and even after missing the next day 2pm cut off he processed the order. That’s customer service!
October 21, 2026
Unprompted review
Reply from Fohen
HI Anil
Thank you so much for your fantastic 5-star review! ⭐
It’s wonderful to hear that you’ve purchased several Fohen taps over the years and continue to be happy with the quality and ease of use.
I’m really pleased I could help you find a solution for your older tap and get the spare part ordered for you. We always do our best to help our customers, especially when we know they’re working to a tight schedule!
Thank you again for your continued support and for taking the time to share your experience. It really means a lot to us! 😊
Kind Regards
Ismail
an issue arose with my Foyen Tap…
an issue arose with my Foyen Tap leaking. I was given great advice and alternate ways to fix the problem. all is good again thanks to Ismail and Nikki. great people. highly recommend.
October 13, 2026
Unprompted review
Reply from Fohen
Hi Chris,
Thank you so much for your 5-Star review!⭐
We are happy that our advice and instructions helped you fix the issue quickly.
Thank you for your kind words and we always aim to make after-sales support as straightforward and hassle-free as possible.
Thank you for your continued support and look forward to serving you in the future.
Kind Regards
Nikki
Very helpful
Great service, quick to respond and easy to make payments 10/10
October 14, 2026
Unprompted review
Reply from Fohen
Hi Filippo,
Thank you for your 5-Star review!⭐
We are glad that the transactions was quick and easy and that our customer service met your expectations.
We always aim to response to customers as soon as we can so that we can get you the solution quickly that you need and get you back up and running with your tap.
Thank you for your continued support and look forward to serving you in the future.
Kind Regards
Nikki
Great tap, excellent customer service
Had our Fohen boiling water tap for 4 years now. It's been great and still looks in great condition. Recently encountered a problem with the control mechanism for the boiling water. Went losw all of a sudden. I emailed Fohen to ask whether it was possible to purchase a new tap instead of needing a full new heater unit. Nikki and Ismail got back to me really quickly and sent me instructions to take the mechanism apart and check the spring inside. This was really easy and turned out the spring had snapped due to wear and tear (my husband and i work from home so its been very well used). Confirmed this to the team and they arranged for a new spring to be sent out. I also needed a new filter anyway and asked they add that to my invoice which they added a £10 discount to. All resolved within 24hrs.
Excellent customer service and I would recommend to anyone looking for a boiling water tap.
October 7, 2026
Unprompted review
Reply from Fohen
Hi Helen,
Thank you so much for your fantastic 5-star review! ⭐️
It’s brilliant to hear that your Fohen boiling water tap has been performing so well after four years and is still looking great. We’re especially pleased that Nikki and I were able to help you quickly diagnose the issue with the spring and get a replacement arranged.
It’s also great to hear we could help with your filter order and the discount. We always aim to make after-sales support as straightforward and hassle-free as possible.
Thank you for your kind words and for recommending Fohen, we really appreciate your continued support! 💙
Kind Regards
Ismail
Really disappointing customer service. I wish we'd never bought from Fohen.
We've had a Fohen boiling water tap for 4 years and are now on our second boiler. When the replacement boiler started having problems, we contacted customer service and have spent months going backwards and forwards, sending videos, dismantling parts, descaling the system and carrying out endless troubleshooting checks. In July, I spent another £299 on a completely new 4-in-1 tap, plus the cost of a plumber to install it, hoping this would finally resolve the issue. It made absolutely no difference. Throughout this process, I've found the customer service incredibly frustrating. Communication has been unhelpful, everything seems to require another email or video and nobody appears willing to take ownership of the problem or help us reach a practical solution.
They're now refusing warranty support because we can't provide proof of changing the filters every three months. I fully accept that we hadn't followed the correct schedule for our hard-water area, but the actual fault still hasn't been identified.
I'm not expecting everything to be replaced for free. I've repeatedly been willing to pay for parts and professional installation. I just want someone to help us work out what's wrong without continually spending more money on things that don't fix it. At the moment, I have a boiler sitting on my kitchen worktop, a bucket under the sink collecting water from disconnected pipes, and a boiling-water tap that barely works.
For what is supposed to be a premium kitchen product, the aftercare has been hugely disappointing. I genuinely regret choosing Fohen, not simply because the product has failed, but because of how difficult they've made it to get any meaningful help.
October 8, 2026
Unprompted review
Fohen tap and post purchase service.
We’ve had our Fohen boiler tap 4.5 years now and absolutely love it, total game changer in the kitchen! It blows my mind when I go to relatives homes now and have to boil a kettle for a drink! The price to quality compared with other brands was great too. It has recently developed a leak from the cartridge valve on the boiler tap side (which can happen with any type of tap valve), so I simply contacted Fohen directly and arranged to purchase the replacement cartridge at a reasonable price. Very helpful all round. We will definitely be buying another Fohen tap when we move house next year!
October 7, 2026
Unprompted review
Reply from Fohen
Hi Michael,
Thank you for your 5-star review! ⭐
It is wonderful to hear that you are so happy with your tap and that it is now back up and running. Thank you for your kind words regarding the quality and value of the product. We always strive to offer high-quality products at competitive and affordable prices.
We are delighted that we were able to assist you and provide the part needed to resolve the leak.
It is also great to hear that you would choose Fohen again in the future. Your continued support is greatly appreciated and means a lot to us.
Kind Regards,
Nikki
Reply from Fohen
Hi Tom,
Thank you for you 5-Star review!⭐
We very much appreciate, that you find our customer service easy and that we solved your issue prompt and quickly.
We look forward to serving you in the future and thank you for your continued support.
Kind Regards
Nikki
Ordered a filter
Ordered a filter, but they no longer do the ones I have. So have to turn off the water, remove the piping, replace the whole unit.
September 25, 2026
Unprompted review
Reply from Fohen
Hi Lynne,
We’re sorry to hear that the filter replacement process has caused you frustration, and we understand that having to disconnect the existing pipework and replace the filter assembly is considerably more involved than simply changing a filter cartridge.
We would like to provide some context for other customers reading your review. When IAP Fohen Ltd acquired the Fohen brand in May 2025, we were not provided with the previous owners’ filter stock or the manufacturer information needed to continue sourcing the original filters. We would have preferred to keep the existing filter system, as this would have avoided inconvenience for our customers, but unfortunately this was not possible.
To support existing customers through the transition, we introduced our K5 filter system and have been providing the conversion kit free of charge, despite its usual retail price being £30. We also include step-by-step instructions to help customers complete the changeover.
We appreciate that the process can be difficult, particularly where access underneath the sink is restricted. Unfortunately, we do not currently offer an in-home installation or engineer service, but we have done our best to provide guidance and assistance to customers during this transition.
We understand that the change has been inconvenient, but we hope this explains why it was necessary and the steps we have taken to minimise the cost and disruption for existing Fohen customers.
Kind regards,
Fohen Customer Support
Customer assistant was knowledgeable…
Customer assistant was knowledgeable about our Fohen tap, asking for precise information (and video) of the issue and told me.how to solve the problem. No parts needed! :-)
October 1, 2026
Unprompted review
Reply from Fohen
Hi Tim,
Thank you so much for your 5-star review ⭐️
We’re really pleased to hear that our team was able to identify the issue and guide you through resolving it without the need for any replacement parts. That’s exactly the kind of service we aim to provide!
Thank you for your kind words and for taking the time to share your experience. We really appreciate your support for Fohen!
Kind Regards
Ismail
Great company
Very quick delivery and straightforward process to include my discount voucher
September 30, 2026
Unprompted review
Reply from Fohen
Hi Peter,
Thank you so much for your fantastic 5-star review ⭐️
We’re delighted to hear that you found the ordering process straightforward and that your discount voucher was applied without any issues. It’s also great to know your order arrived quickly.
Thank you for choosing Fohen and for taking the time to share your experience!
Kind Regards
Ismail
Brilliant customer service
Brilliant customer service. Efficient, helpful and very responsive.
Ismail deserves a special mention.
September 30, 2026
Unprompted review
Reply from Fohen
Hi Cliff,
Thank you so much for your fantastic 5-star review ⭐️
We’re delighted to hear that you found our customer service efficient, helpful and responsive. Your kind words mean a lot to the whole team.
And thank you especially for the mention, it’s greatly appreciated! We’re so pleased we could help and really appreciate your support for Fohen.
Kind Regards
Ismail
Had a problem with my tap so
Had a problem with my tap so
Emailed Fohen. They responded very quickly and resolved my problem .
Very helpful . Couldn’t dk enough for me Very satisfied customer
September 30, 2026
Unprompted review
Reply from Fohen
Hi Susan,
Thank you so much for your fantastic 5-star review ⭐️
We’re delighted to hear that we were able to respond quickly and resolve the issue with your tap. It’s great to know you found our team helpful and that you’re a very satisfied customer.
We really appreciate your kind words and your support for Fohen.
Kind Regards
Ismail
Fantastic service from Fohen
Fantastic service from Fohen. Answered my query easily and quickly. Would recommend.
Thank you Ismail for great service today.
September 28, 2026
Unprompted review
Reply from Fohen
Hi N,
Thank you so much for the 5 Star review ! ⭐
We are happy that we were able to assist you quickly and efficiently on the information that you needed.
Thank you for your kind words.
Kind Regards
Nikki
Had a leak issue with my tap
Had a leak issue with my tap. Originally asked my plumber who advised to completely replace it. Contacted Fohen support who came straight back to me with the information needed to repair it. Turned out that just a few washers and the o-ring needed replacing!
September 21, 2026
Unprompted review
Reply from Fohen
Hi Joel,
Thank you so much for the 5-Star review ⭐!
We are glad that you contacted our team about your issue and that the washer kit helped get your tap back up and running again with any leaks.
Thank you for your kind words and look forward to serving you in the future.
Kind Regards
Nikki
I've never had such fast and efficient…
I've never had such fast and efficient service. I'm blown away. Would highly recommend Fohen and the customer service team. Thank you, Fohen.
Joely Hodgson, Haywards Heath, West Sussex.
September 24, 2026
Unprompted review
Reply from Fohen
Hi Joely,
Thank you so much for your 5-Star ⭐ review!
We are glad that you were very happy with the our customer service team and that we resolved your issue fast.
We are happy that your tap is now back up and running.
We look forward to serving you in the future and thank you for your continued support.
Kind Regards
Nikki
Amazing customer service and quality of product.
The customer service is second to none, very prompt replies and very willing to help. The products are also exceedingly good quality and very happy with my purchase.
September 18, 2026
Unprompted review
Reply from Fohen
Hi Ismaeel,
Thank you for your 5-Star review!⭐
We are happy that our replies to your questions were speedy and you received the correct information.
We are glad that you are happy with your purchase and that the quality of the tap meets your expectations.
Kind Regards
Nikki
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