ezebra.pl Reviews 

288
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Perfume Store

Written by the company

Sklep online eZebra.pl to nowoczesna drogeria internetowa, która powstała z pasji do piękna i świadomej pielęgnacji. Co znajdziesz w eZebra.pl? Szeroki wybór marek – od kultowych brandów drogeryjnych, przez luksusowe linie profesjonalne, aż po niszowe kosmetyki organiczne i wegańskie. Promocje i ekskluzywne zestawy – sezonowe wyprzedaże, program lojalnościowy oraz gotowe pakiety prezentowe. Bezpieczeństwo zakupów – szyfrowane płatności i gwarancja zwrotu w razie niezadowolenia. Ekspresowa realizacja – zamówienia złożone przed 15:00 wysyłamy tego samego dnia, a do paczkomatu czy kuriera trafiają już następnego dnia roboczego. Profesjonalne doradztwo – nasz dział obsługi klienta to wykwalifikowani specjaliści, którzy pomogą Ci dobrać produkty idealne do Twoich potrzeb.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(288)

70 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Probably the worst customer service you'll find

I ordered from them and got an email the next day confirming the order, but saying they were awaiting payment from Paypal. I checked Paypal a few days later and they'd been paid the day I ordered so I emailed to let them know. No response, so did the same the next day - no response again. The following day I emailed again, with a screenshot confirming they had been paid, but cancelled my order and said if I wasn't refunded within 3 days, I'd tell Paypal it was a fraudulent payment. Surprise , surprise, they responded then to say they'd had 'issues' with the Paypal link. Not enough to bother to let me know though.... They might have good prices (if you can get the goods) but their customer service is shocking!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer!

Was a bit sceptical about the website after reading the reviews but decided to take a risk as I couldn’t get the product anywhere else. From the beginning to the end of the ordering process no issues whatsoever. Product arrived after few days as expected so definitely will use the website again in the future.

November 22, 2025
Unprompted review
Rated 3 out of 5 stars

Order placed 28.08.25 order received…

Order placed 28.08.25 order received 09.09.25. They advertise shipping orders within 24 hours but the actual delivery time is just long.

September 9, 2025
Unprompted review
ezebra.pl logo

Reply from ezebra.pl

Thank you for sharing your feedback. We are sorry to hear that the delivery time did not meet your expectations. Please note that the 24-hour shipping applies to orders delivered within Poland. For international shipments, the delivery time may vary depending on the destination country and courier’s schedule. We would be happy to check the details of your order and provide more information. Please contact our Customer Service team at drogeria@ezebra.pl so we can assist you directly.

Rated 1 out of 5 stars

Lack of communication

Ordered for over £60 on 09.07.2025. They shipped my order but then Evri lost it. Reported it to Ezebra and requested refund as goods not received but they decided that no replying to my request is gonna solve their problem. Tried to contact their customer service by email, Facebook and Instagram and also requested refund via their website but no response.
I only got money back because I contacted my bank and requested a chargeback.
For now is just temporary refund as they also need a response from the store.
Unfortunately but my experience with Ezebra is very bad. Been waiting for over 3 weeks for my parcel or a refund and not sure how much longer they’d keep me waiting if I wouldn’t have contacted the bank. Will avoid in the future.

July 9, 2025
Unprompted review
ezebra.pl logo

Reply from ezebra.pl

We are very sorry to hear about your experience. We understand how frustrating it must have been to wait for your order and not receive timely updates. Situations where a courier loses a parcel are rare, but when they occur, they require an investigation with the carrier, which unfortunately can take longer than expected.

Update: We have already filed a claim with the carrier, but unfortunately we have not received any response from them yet. I have just resubmitted the case, as we have neither received the parcel nor any information about what happened to it. We will keep monitoring the claim and update you as soon as the carrier responds. Thank you for your patience, and sorry for the inconvenience.

Rated 5 out of 5 stars

I ordered my Bourjois products on…

I ordered my Bourjois products on Sunday 18th May all delivered by Friday 23 May. These products are really hard to find and the colours I wanted even harder
Having read multiple reports that this is a scam site I was very worried but i am relieved and happy to say that my order went well and Ive got all my lovely products

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase!

Do not purchase!
Purchased from them, they sent me an email saying that my package was sent, but tracking number only states that Royal Mail is still expecting package from seller and it’s been like this for more than 5 working days so they are Scammers! DO NOT PURCHASE FROM THEM

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, I didn't receive parcels. Shop don't reply for any messages. DON'T USE THIS COMPANY

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase!

Purchased from them, they sent me an email saying that my parcel was sent, but tracking number only states that Royal Mail is still expecting parcel from seller. Scammers! DO NOT PURCHASE FROM THEM!

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PLACE ANY ORDERS THROUGH THIS WEBSITE

I have placed an order with EZebra at the beginning of February 2025 to then receive a notification that Evri couldn't deliver my order and I had to get in touch with them however I'm unable to get in touch with them as this needs to done by a sender (!!!)

I have tried emailing EZebra however my email bounces back with below pop-up:

Recipient address rejected: Account is blocked

Absolutely disgraceful ... I have spent over £50.00
Fake Website by the looks of things

February 3, 2025
Unprompted review
Show reviews in all languages. (288 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look