Quality! They were amazing in assisting to our design needs from the table shape, countertop selection and table base. The installation was fast and efficient! Other than that, the delivery was qu... See more
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Review summary
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To be honest, I was a bit worried before I received the outdoor furniture, it has no response and all in a sudden they arrived! Not the best quality, delicate furniture but definitely worth each penn... See more
Great product, delivery was delayed or lost but re shipped and customer service was great.
Company replied
Ordered an electric couch, received it punctually and in good condition. Will order again in future!
Company replied
Company details
Written by the company
Exclusivia is a modern furniture brand built on the belief that well designed spaces can enhance everyday living. We create timeless, well crafted pieces that balance warm aesthetics with practical function, helping people shape homes that feel beautiful, comfortable and genuinely livable. From solid wood consoles made to last, to compact storage designed for city life, every piece is created with intention. Each contour and finish is thoughtfully considered to deliver durability, comfort and quiet luxury. Guided by simplicity, balance and natural materials, our furniture adapts to real routines whether you are hosting, unwinding or raising a family. Premium in build and considered in price, Exclusivia offers more than furniture. We help you create a home that feels grounded, inspiring and uniquely yours. We believe good design does more than fill a room. It transforms the way you live in it.
Contact info
Singapore
- exclusivia.co
3.4
Average
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Long delivery time and bad quality
Long delivery time and bad quality. I received half of my order after 1 month I bought it and, until now, I haven't received the rest yet. The cabinet has flaws in all doors. I don't recommend this store.
June 30, 2026
Unprompted review
Placed order in April and have not…
Placed order in April and have not received my item. I spent $1200.
They respond via whatsapp when placing the order but have ghosted me since when I queried ETA.
Do not buy from this website. It is a scam.
July 21, 2026
Unprompted review
Paid 1.5k and nothing ever came.
Paid 1.5k and nothing ever came.
No way to contact them.
Scam do not order.
July 1, 2026
Unprompted review
Good communication
The company communicated well via what’s app, which gave a great record of the prurchas conversation , delivery and putting together help. The delivery only 1 week after they said , and I thought reasonable given world events. The hall shoe cupboard is lovely appearance and quality.
Putting together was a challenge, a complex piece of furniture with chinese instructions - but got extra help when needed. there was a mismatch between the currencies on line and what paying for which was not clear on the website. I’d buy again
June 9, 2026
Unprompted review
Reply from Exclusivia
Hi Deborah,
Thank you for taking the time to share your experience.
We're delighted to hear you were happy with the communication throughout your order and that your shoe cabinet arrived looking just as you expected. It's also wonderful to know our team was able to assist when you needed extra help with the assembly.
We appreciate your feedback regarding the assembly instructions and the currency display on our website. We'll be sure to pass this along to the relevant team as we're always looking for ways to improve.
Thank you again for your support, and we look forward to welcoming you back in the future.
Warm regards,
Exclusivia Team
Reply from Exclusivia
Hi TN Nguyen,
Thank you for your review!
We're so pleased to hear everything arrived as expected. We truly appreciate your support and are delighted to know you'd shop with us again.
We look forward to serving you again soon.
Warm regards,
Exclusivia Team
Loved the console table
Loved the console table. Arrived exactly as pictured.
May 22, 2026
Unprompted review
Reply from Exclusivia
Hi there,
Thank you for your kind review!
We're delighted to hear you love your console table and that it arrived exactly as pictured. Knowing it met your expectations means a great deal to us.
We appreciate your support and look forward to helping you furnish your home again in the future.
Warm regards,
Exclusivia Team
I ordered from Exclusivia in early May…
I ordered from Exclusivia in early May and still have not received my items.
I have contacted them several times via WhatsApp and email, but my messages have largely been ignored and I have not been given any meaningful update. They sent me a screenshot suggesting that an order was in progress, but when I asked for the tracking number and clarification as to which order it related to, I received no response.
At this stage, I have very little confidence that my order will actually be delivered. This has been a very poor customer experience.
July 8, 2026
Unprompted review
Reply from Exclusivia
Hi there,
We sincerely apologise for the experience you've described and understand how frustrating this must have been.
We have tried locating your order based on the information available but have unfortunately been unable to find a matching order. Please rest assured that we are not a scam, and we'd genuinely like the opportunity to investigate this matter and assist you.
Could you kindly share your order number with us? Once we have it, our team will review your case, provide a live tracking update if applicable, investigate the concerns you've raised regarding the product and promotional gift, and work towards a fair resolution.
You may contact us directly at info@exclusivia.co or via WhatsApp: Australia: +61 485 995 271
Singapore: +65 8854 1076
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
Exclusivia Team
I couldn't be happier with my experience.
I couldn't be happier with my experience! This was my first time buying furniture online, and I was a little nervous, but everything exceeded my expectations. The furniture looked exactly like the photos, and the quality and craftsmanship were outstanding. The website is reliable and easy to use, and the installation service after delivery made the whole experience completely stress-free. Everything was handled professionally from start to finish. I highly recommend this company and will definitely shop here again!
May 30, 2026
Unprompted review
Reply from Exclusivia
Hi Varunthorn,
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.
We understand that buying furniture online for the first time can feel like a big step, so we’re especially glad to hear everything exceeded your expectations. From product quality to a smooth delivery and installation, it means a lot to know the entire journey felt seamless and well taken care of.
Your support and recommendation genuinely mean a great deal to our team. We look forward to being part of your home again in the future.
Warm regards,
Exclusivia Team
Not the best quality but worth each penny
To be honest, I was a bit worried before I received the outdoor furniture, it has no response and all in a sudden they arrived! Not the best quality, delicate furniture but definitely worth each penny.
May 6, 2026
Unprompted review
Seamless Delivery, Great Quality
Overall I had a very smooth and seamless experience. The delivery team is responsive and friendly and they kept me updated on the delivery dates as I needed the cabinets before my housewarming, reached just before the eta. Amazing quality as expected! Highly recommend.
June 28, 2026
Unprompted review
Reply from Exclusivia
Hi Han Wee,
Thank you for taking the time to share your feedback and recommendation.
We're delighted to hear that you're happy with the quality of your furniture and that it met your expectations. We also appreciate your honest comments regarding the delivery timeframe and communication.
We're continuously improving our updates throughout the delivery process, and your feedback helps us do better. Thank you again for your patience and support!
It did take a little bit of time to get…but product was like what I thought I would get. I would recommend but more communication would be beneficial
It did take a little bit of time to get product and was hard to communicate with manufacturer and supplier.
The product was good quality and looks great
May 29, 2026
Unprompted review
Reply from Exclusivia
Hi Satisfied,
Thank you for sharing your experience with us.
We're pleased to hear that you're happy with the quality of your furniture and that it met your expectations. We hope it brings you many years of enjoyment in your home.
Thank you again for choosing us, and we look forward to serving you again in the future!
Do not shop here, huge scam!
Do not shop here. These guys are the biggest scam online. I have placed an order on 01/05 and still don't have it. They replied, saying that it is on the way. These guys are based in Singapore and ship goods straight from the ship to your house. Disgrace of a business. Phones are disconnected, and no one replies to anything.
June 25, 2026
Unprompted review
Reply from Exclusivia
Hi Caique,
We're very sorry to hear about your experience and completely understand your frustration.
After reviewing your order, we can confirm that your coffee table has already been delivered. Due to an unexpected freight scheduling delay, your dining chairs are currently in transit to Australia and are expected to arrive soon in around 2 weeks. We understand that this is not the experience you expected, and we sincerely apologise for the inconvenience caused.
Our team has been in direct contact with you and have provided live tracking for the remaining shipment and offered additional cash compensation as a gesture of goodwill for the delay.
We truly appreciate your patience and remain committed to ensuring the remaining items are delivered as soon as possible. If you have any further questions or concerns, please don't hesitate to contact us directly we'll continue to assist you until everything has been fully resolved.
Terrible communication over months with…
Terrible communication over months with me hounding them to get a delivery date. Poor quality, does not function the way it says online. Don't buy from here! Waited months was supposed to come with free gifts for spending over a certain amount and no gifts arrived.
April 30, 2026
Unprompted review
Reply from Exclusivia
Hi Dan,
We sincerely apologise for the experience you've described and understand how frustrating this may have been.
We have tried locating your order based on the information available but have unfortunately been unable to find a matching order. Please rest assured that we are not a scam, and we'd genuinely like the opportunity to investigate this matter and assist you.
Could you kindly share your order number with us? Once we have it, our team will review your case, provide a live tracking update if applicable, investigate the concerns you've raised regarding the product and promotional gift.
You may contact us directly at info@exclusivia.co or via WhatsApp:
Singapore: +65 8854 1076
Australia: +61 485 995 271
We truly appreciate your patience and the opportunity to make this right.
Best regards,
Exclusivia
Great product
Great product, delivery was delayed or lost but re shipped and customer service was great.
June 1, 2026
Unprompted review
Reply from Exclusivia
Hi Danielle Badiha,
Thank you for your kind review and for your patience throughout the process.
We're delighted to hear that you're happy with your furniture and that our customer service team was able to assist you. It means a lot to know the product met your expectations.
Thank you again for your support, and we hope you enjoy your new furniture for many years to come!
Excellent end result
After the odd issue organising the installation everything else was perfect.
June 11, 2026
Unprompted review
Reply from Exclusivia
Hi Michael,
Thank you for your review. We're delighted to hear that you're happy with the final result.
We appreciate your patience while we worked through the installation arrangements, and we're glad everything came together in the end. We hope you enjoy your new furniture for many years to come.
Thank you for choosing Exclusivia.
Excellent product and replied to emails…
Excellent product and replied to emails very promptly. Would definitely recommend.
June 9, 2026
Unprompted review
Reply from Exclusivia
Hi Luke,
Thank you for your kind words.
We're thrilled to hear you're happy with both the product and the service you received. Providing prompt support and quality furniture is what we strive for, and it's wonderful to know we delivered on both.
We truly appreciate your recommendation and look forward to serving you again in the future.
Spent $2000 on a wardrobe 2 months ago…
Spent $2000 on a wardrobe 2 months ago never delivered, Exclusivia dont respond and refuse a transfer - its a SCAM be careful
June 1, 2026
Unprompted review
Reply from Exclusivia
Hi Brent,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration regarding the delivery timeline of your wardrobe.
As we work with third party logistics partners for international deliveries, shipping timelines can occasionally be affected by circumstances outside of our direct control. In this instance, the shipment experienced delays due to freight scheduling and vessel departure schedules at the port, which unfortunately impacted the original estimated delivery timeframe.
We would like to reassure you that your order has been shipped and is currently in transit. Based on the latest updates available to us, it is expected to arrive within the coming weeks.
Please know that one of our dedicated representatives has reached out to you and will continue working closely with you to get this resolved as quickly as possible. We are actively reviewing your concern to ensure it is brought to a proper and timely completion.
Thank you for your patience and understanding, and we remain committed to supporting you through this.
So so, look elsewhere if you want better quality
Furniture was not really to my liking but ok can do. Quality reflects the price I guess. If i had seen the nested coffee table and dining table in person, I would not hv bought it regardless the price
February 7, 2026
Unprompted review
Great service
Great service. Great communication and top quality furniture
June 3, 2026
Unprompted review
Reply from Exclusivia
Hi Ekti,
Thank you for your feedback.
We're delighted to hear you had a great experience with us and that you're pleased with the quality of your furniture. Your support means a lot to our team, and we're grateful for the opportunity to be part of your home.
Thank you for choosing Exclusivia.
Great customer service
Great customer service, love the Marble Tv Unit, thank you
May 30, 2026
Unprompted review
Reply from Exclusivia
Hi Sascha,
Thank you for your lovely review.
We're so pleased to hear you're loving your Marble TV Unit and that our customer service team was able to provide a positive experience throughout your purchase journey.
We hope your new piece brings both style and enjoyment to your home for years to come.
Thank you for choosing Exclusivia.
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