Evidensia Djursjukvård Reviews 

Who is sick?
During our 3rd day in Sweden, we discovered that our dog (a Korthals Griffon) was unwell and that there was blood in his urine. Shocked by this, we called the first vet on our route (a 10-minute bike ride from our location); it was 2:50 PM. They were unwilling to help, but given the symptoms, he advised us to go to the veterinary clinic in Helsingborg. The same applied to the second vet.
So, we made an appointment at the Evidensia clinic in Helsingborg, where we arrived at 5:30 PM.
Upon arrival at this clinic, you are only registered after paying SEK 1.545,00. They are not interested in the pet passport, but in the owner's passport. Even privacy-sensitive information such as the passport number is recorded. How is this possible?
After waiting for an hour, a veterinary nurse came to take a medical history from your sick pet. What is the point of this? While we are waiting again, we suggest to the veterinary nurse that we try to collect a urine sample from the dog. They think this is a good idea and they gave us a “cardboard” collectioncontainer and a glove. So we succeed and offer the collected urine so they can examine it right away.
After waiting for again over an hour and a half, a veterinarian doctor arrives who finally starts the physical examination of the dog. She diagnoses an enlarged prostate in the dog, but to find the further cause of the blood in the urine, multiple tests need to be performed. That can only be done the next day.
When we ask if the collected urine has been examined in the meantime, she has to make a phone call, and it turns out that the bowl with urine is still in the lab and has not yet been examined.
After 2 hours, the veterinarian returns with the conclusion that there is indeed blood in the urine and asks us to come back the next day for follow-up testing.We indicate that we are considering this.
Afterwards , as a surprise, we were presented with another absurd bill:
And for what?
Pet registration SEK 1.556,00
Veterinary consultation SEK 1.795,00
Emergency consultation SEK 1.705,00
Urine test SEK1.175,00
Metacam medication SEK 119,00
Injecting this medication SEK825,00

Total SEK 7.175,00
The total costs for additional examinations (such as ultrasound, cystic puncture, etc.) would amount to several thousand Swedish krona.
At 10:30 PM, we leave the clinic with a sick dog without a clear diagnosis.

Very disappointed, we left beautiful Sweden and drove back to The Netherlands. On the way, we made an appointment with our own veterinarian, where we could go the next day.

Medical examination by our own veterinarian in The Netherlands:
Consultation: SEK 627,27
Urinary tract ultrasound: SEK 784,39
-urine puncture
-prostate
-kidneys:
Urine test: SEK 402,95
Uricult: SEK 49,65
Antibiotic tablets (21): SEK 27,10
Suprelorin implant: SEK 1.535,00

Total diagnosis and treatment: SEK 4.103,00
Total time of diagnosis and treatment: 40 minutes

In conclusion:
Evidensia Helsingborg is a commercially driven veterinary clinic with only one passion: extracting as much money as possible from your credit card. Your arrival with your sick pet is a secondary matter.
Veterinarians in the region who are also affiliated with Evidensia refuse to help you as a holiday tourist with your sick dog and refer you to the veterinary clinic in Helsingborg.
This Swedish commercial model of veterinary treatment is completely sick.

Dear Swedish citizens: do you accept this this way of grabbing money? The price of veterinary treatment is determined by sick investment companies.

Mottagandet från ALL personal var fantastisk

Demanding expensive "follow up" sessions under threath of legal reprocussion if you don't agree (as if I can't tell if he's eating again or not).

During follow ups they try to find new faults which, if possible, could be used to demand life threatening and expensive treatments. All under threat of reporting you to the authorities if you don't agree.

All of this when your precious pet is at it's worst health, forcing needles and stressful transportation on an already sick old pet 😢

Excellent service

Excellent sevices that took time and care to welcoming a rather nervous pet getting their least favourite annual thing - a vaccination! Overall things went super smoothly!

The level of knowledge and the kindness of care is marvellous.
Every one of my dogs has mattered to the staff - all the staff, whether veterinarian, nursing or administrative.

The staff are incredibly kind and professional. They always examine my cats very thoroughly, and I know they receive the best possible care in a calm and friendly environment. I truly appreciate the high level of attention and compassion they show every time we visit.

The veterinarian was professional and kind. The staff is very welcoming and you always feel good to enter their vet clinic!

Our cat was sterilised at this clinic and we are very happy with the care she received. The staff were extremely friendly and explained every step of the process. They took great care of her and even called the next day to check how she was doing. We definitely recommend this clinic.

Very professional, cooperative and friendly staff. Clean and organized clinic. The veterinarian (Kai) that visited my dog was very helpful, understanding and caring.

Amazing vet!!The girls are so helpful.

Heard on the radio that Evidensia tried to bribe customers in Sweden not to go to the press when they tried to kill their pets.

Which makes sense considering Evidensia killed our pet. We have of course reported them.

Hope everyone who works at Evidensia has the capacity of feeling empathy and that they have to live the rest of their disgusting lives feeling guilty of the harm they cause animals just to make some money.

We went to three branch of Evidensia and all of them were super nice. We did everything related to our kitten from her adoption with Evidensia up until now that we had her being spayed. She's fine and goofy as before. Everyone were super nice and helpful. We got every instructions with details. Thanks a lot and shout out to the branch on Nummertolvsvägen.

AWFUL place. The prices on their website are VERY MISLEADING. The prices for a consultation start at 1045 SEK, but that is never the case. We have been charged 1495 SEK for a standard booking. When we protested, they said we were wrong about the prices and 1495 SEK was their cheapest consultation. When we showed them the price list on their own website, they changed the tone claiming we spent 30 minutes with the veterinary doctor, while the 1045 SEK were meant for 20 minutes only. When we showed them the clock, clearly indicating we were still below the 30 minutes (even after buying medicine, paying and consequently arguing at the desk), they shrugged and said they will take it up to their bosses, but just so we know the cheapest option listed on the website is never booked because the doctor needs time to write in the journal and to write receipts. Hearing that we pointed at the 190 SEK they charged us additionally because the doctor wrote us a receipt. Everything ended with more shrugs, no apologies and a bitter taste. Long story short: don't go to Evidensia. They mislead people advertising low prices they never practice.
Btw, we started with a video samtal with one of their doctors, who thought our cat might have a tumor. When we went to meet a doctor in person, at the Valla Linköping clinic, he didn't find anything suspicious and prescribed us wet wipes and painkillers (even though the cat is not in pain, which he pretty much admitted himself, but just in case. Maybe he needed to reach the 30 minutes and the 190 SEK additional fees for the writing of a receipt).

I am writing this review with deep sadness, sorrow, and disappointment following my experience at this clinic, which resulted in my cat who was having a lump being put to sleep.

I felt that my concerns about the evaluation of the case were not adequately listened to, and the situation was handled with a lack of care, transparency, and empathy. I was not given sufficient explanation of all available options, nor did I feel properly supported or informed during what was an extremely emotional and irreversible decision.

What has stayed with me most is not only the devastated outcome, but also the way the process was managed. I expected professionalism, clear communication, and compassion especially in a moment involving end of life care for a beloved pet. Unfortunately, my experience fell far short of that expectation.

I share this review so that other pet owners are aware and can ask very direct questions, seek second opinions, and ensure they feel fully confident before making such life altering decisions. I hope the clinic reflects seriously on how these situations are handled in the future, both medically and emotionally.

Nice and helpful people. I've been to three branches of Evidensia so far and I came out satisfied with the service that i got from each of them.

They have a few good (foreign) vets, but overall the experience was horrible and the clinic nearly killed my cat.

I ended up flying him to a private clinic in Stockholm, where they fixed his urinary blockage within 48 hours and debunked most of the claims made by the vets at Evidensia who were essentially about to give up on him. Ironically, the flight + hotel + bill in Stockholm ended up being lower than what Evidensia charged us.

I feel bad for all the animals whose lives must have been cut short due the Evidensia's inability to maintain a high standard of care.

Pretty bad attitude of the reception staff as well.

They just take a lot of money. Disgusting service.

Wow I have to say I have never ever had people calling me to check on my dog same time to tell me I have to put her down now , if not I will be acuse .! My dog is sick but not emergency sick. So I have this people behind me bugging me.
So unprofessional for a big company
If a person get sick very sick no way out do we put them to sleep ? No we don't why because the law doesn't want . So we let people die in pain. That is abuse .
My dog is still happy ,walking eating drinking and been a dog. Just because of old and arthritis and they say hearth problems but I don't believe she needs to put down.
I say f them . I never ever go back there so is a warning for many never take dog if is old here .(Jakobsberg)

Very upsetting and stressful experience for me and my senior cat. Booked in to have teeth cleaning. They ended up taking out 2 large back teeth and 3 small front teeth. She had to wait from 7.30 until 15:00 without food until she was seen even though she is 11 years old she was last to be treated.
After 5 days she still wasn’t recovering well. I took her back for a check up. Was told both her back teeth were infected and the stitches had broken. I was very upset. Never heard of this happening before.
Yvonne, the manager on duty told me it was very uncommon and that she would make sure they took good care of her and help free of charge with any necessary procedures she needed. I had to leave her there but was promised she would get the best care as soon as possible.
5 hours later after many phone calls I was first told she would be having surgery to fix the infection and broken stitches. Then I was called again to say it would cost a further 8000:- ontop of the initial treatment of 10,000 even though I felt it was their fault the problem had arisen. Probably due to one vet being over worked with too many high risk animals in one day. But by now a new duty manager was in charge and would not accept previous assurances that my cat would be helped free of charge. So much conflicting information.
When I arrived to pick her up I was told she had basically been left the whole time with absolutely NO treatment. She was too scared and sick so hadn’t eaten anything. Nurse told me she couldn’t look in her mouth so was unable to even rinse the infected teeth. No vet had been near her. On top of this they didn’t even start her on antibiotics or get a vet to help rinse her mouth and worst she wasn’t given any pain medication. I was sent home with mouth wash and antibiotics but not even an apology of how terribly we had been treated or why they had just left her in a cage waiting without even starting her treatment to stop the infection immediately. They should have let me take her home 5 hours earlier so I could have started her recovery. This was animal cruelty! No excuses.
Her recovery took a very long time after this.

Regarding your reply:- I complained to 4 different employees at the time. 1 Manager, 2 vets and a nurse. None of them even bothered to call and check up on her or to ask how her recovery was going after we left. They knew I was extremely unhappy and worried but nothing was done at the time or 2 months after. What good is contacting them now going to do? They obviously don’t care!