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El Naturalista Reviews 

2,171
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

High quality and very comfy shoes! Best brand for barefoot shoes that actually look nice. For the real geeks about bare shoes: The shoe has a (slightly) thicker sole than a traditional barefoot s... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying El Naturalista shoes for 16 years. I have worn the same Yggdrasil clogs everyday, everywhere and they are the most comfortable shoes I’ve ever had. I can walk the whole day in them!... See more

Company replied

Rated 5 out of 5 stars

Having issues with my feet, so I can't wear many different shoes, I am super happy all of the shoes (13 pairs in 16 years) I got from El Naturalista fit my feet without pain and blisters. Especially t... See more

Company replied

Rated 3 out of 5 stars

Of course the shoes are lovely, as always, but I have been refunded for the green shoes without explanation - they were my first choice so obviously I'm very disappointed. As an existing customer it w... See more

Company replied

Company details

  1. Boot Store
  2. Footwear Wholesaler

Written by the company

El Naturalista es una marca española de calzado que combina diseño, confort y sostenibilidad. Inspirada en la naturaleza, crea zapatos ecológicos usando materiales reciclados y procesos responsables. Su filosofía se basa en el respeto al medio ambiente, la autenticidad y la conexión con la tierra, promoviendo un estilo de vida consciente y natural.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,171)

1,485 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful shoes

Beautiful shoes, very comfortable, I love them. The service to post them to me in UK was great. Thank you for making such wonderful shoes.

August 21, 2026
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Reply from El Naturalista

Thank you so much for your feedback!

We're glad to hear the delivery went smoothly and that the product met your expectations.

We hope to see you again soon.

Rated 5 out of 5 stars

Excellent quality.

Excellent quality.
Naturel, comfortable and very nice to see.

August 20, 2026
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Reply from El Naturalista

Thank you so much for your feedback!

We're glad to hear the delivery went smoothly and that the product met your expectations.

We hope to see you again soon.

Rated 4 out of 5 stars

Use English for international customers

You should use english to communicate with your international customers, the majority of your communications are in Spanish, this make it difficult to understand your messages.

August 13, 2026
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Reply from El Naturalista

Thank you so much for your feedback!

We're glad to hear the delivery went smoothly and that the product met your expectations.

We hope to see you again soon.

Rated 5 out of 5 stars

Wonderful

Wonderful, fast delivery. Shoes are great

August 11, 2026
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Reply from El Naturalista

Thank you so much for your feedback!

We're glad to hear the delivery went smoothly and that the product met your expectations.

We hope to see you again soon.

Rated 5 out of 5 stars

Perfectas

Perfectas, cómodas y color geniales

August 12, 2026
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Reply from El Naturalista

¡Muchas gracias por tus comentarios!

Nos alegra saber que la entrega fue bien y que el producto cumplió con tus expectativas.

Esperamos verte pronto.

Rated 3 out of 5 stars

The shoes are comfortable but have a problem

The shoes are comfortable, but unfortunately, the toe straps loosen very quickly and then the tip of the shoe catches as you walk. I am going to have a cobbler so the toe strap shut.

August 7, 2026
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Reply from El Naturalista

Thank you for sharing your experience. We're glad to hear you find the shoes comfortable, although we regret that the toe straps loosen and the toe box catches when walking.

We really appreciate you bringing this to our attention, as your feedback helps us continue improving our products.

Rated 1 out of 5 stars

Cancelled my order, but no refund yet

Cancelled my order over a week ago. Still no refund. Emailed customer service about this. No reaction. Bad service.

July 30, 2026
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Reply from El Naturalista

We are very sorry for what happened and completely understand your frustration. We regret both the delay in the refund and the lack of response from our customer service team.

We want to review your case and ensure that the refund is processed correctly. Please write to us at eshop@lifeconcept.com with your order details so we can assist you as soon as possible.

We apologize for any inconvenience caused.

Rated 5 out of 5 stars

Good shoes

Good shoes. I got the bear bearfoot low cut trainer. Very comfortable and good for my wide feet. Good delivery, thank you very much!

August 2, 2026
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Reply from El Naturalista

Thank you so much for your feedback!

We're glad to hear the delivery went smoothly and that the product met your expectations.

We hope to see you again soon.

Rated 5 out of 5 stars

soft and beautiful leather very comfortabel

fast shipment
good pictures
very comfortable natural feeling on feet

August 5, 2026
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Reply from El Naturalista

Thank you so much for your excellent feedback.

We are delighted to have met your expectations. We would be happy to assist you again at your convenience.

Rated 2 out of 5 stars

"I cannot recommend this online…

"I cannot recommend this online purchase
Because the size is definitely not european standard - the shoes were absolutely too small too short.
When you choose your normal size they won‘t fit and you pay für returning them 15 Euro.

July 1, 2026
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Reply from El Naturalista

Thank you for sharing your experience, although we regret that the model did not meet your expectations.

Regarding sizing, the fit when purchasing footwear online can vary depending on foot shape and the specific model. For this reason, size information and guides are available on our website.

As for costs, our purchase and shipping conditions, as well as the applicable return rates for the European Union, are clearly and easily accessible on the website before you confirm any order.

If you wish to submit a complaint or have any further questions about your case, you can contact our team directly at eshop@lifeconcept.com.

Rated 3 out of 5 stars

Of course the shoes are lovely

Of course the shoes are lovely, as always, but I have been refunded for the green shoes without explanation - they were my first choice so obviously I'm very disappointed. As an existing customer it would be helpful to know when new stock arrives as I always seem to be last in the queue for the colours I like - red for example! Still waiting to buy those!

July 20, 2026
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Reply from El Naturalista

We regret that you were unable to receive the model you wanted.

Occasionally, due to high demand or stock issues, it is not possible to fulfill all orders. If you would like to check the availability of a specific model or have any questions about future restocks, please email us at eshop@lifeconcept.com and we will be happy to assist you.

Best regards

Rated 5 out of 5 stars

Very good experience!

I'm glad that I decided to order from this shop! The quality of the shoes is excellent and the delivery was very fast. Definitely recommend it!)

July 18, 2026
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Reply from El Naturalista

Thank you so much for your feedback!

We're glad to hear the delivery went smoothly and that the product met your expectations.

We hope to see you again soon.

Rated 5 out of 5 stars

The most ethical and beautiful footwear…

The most ethical and beautiful footwear in the world.

July 22, 2026
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Reply from El Naturalista

Thank you so much for your feedback!

We're glad to hear the delivery went smoothly and that the product met your expectations.

We hope to see you again soon.

Rated 5 out of 5 stars

Shipping was super quick

Shipping was super quick! The boots are wonderful. This is my 3rd pair of naturalista's and I love them. Always good quality and comfortable! And the sale price was great!!!

July 15, 2026
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Reply from El Naturalista

Thank you so much for your feedback!

We're glad to hear the delivery went smoothly and that the product met your expectations.

We hope to see you again soon.

Rated 3 out of 5 stars

Shoes look nice but are not true to size

Shoes look nice and seem comfortable, but they are way too small - I ordered my usual size and it does not fit at all. Plus, I now have to pay 10 Euros to send them back - this is too expensive in my opinion, I paid 5 Euro for having the shoes sent to me, now they want 10 Euros to send them back - this is not justified.

July 16, 2026
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Reply from El Naturalista

Bonjour,

Nous sommes désolés que le modèle ne corresponde pas à vos attentes.

Nous tenons à préciser que les frais de livraison et de retour font partie intégrante des conditions d'achat et sont clairement indiqués tout au long du processus d'achat sur notre site web, avant la validation de votre commande.

Pour toute question ou remarque concernant votre commande, veuillez nous écrire à l'adresse eshop@lifeconcept.com. Nous examinerons votre demande avec plaisir.

Cordialement,

Rated 2 out of 5 stars

Expensive to return order from UK

Bought a pair of shoes to be delivered to the UK. They arrived after 2 weeks. The shoes were well made and comfy though i didn't like the colour. I ordered another pair in a different colour and arranged to send the original shoes back. This is where my problems started. It is very expensive and troublesome sending the shoes back to Spain from the UK. If i had known how much expense and hassle was involved in returning them i wouldn't have ordered from here in the first place. Something to think about before ordering.

July 21, 2026
Unprompted review
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Reply from El Naturalista

Good morning,

We regret that the return process did not meet your expectations.

We would like to clarify that the conditions applicable to international shipments and returns, including any associated costs, are detailed on our website before you make your purchase.

If you believe there is a specific issue in your case or wish to make any claim, you can write to us at eshop@lifeconcept.com, where we will be happy to review your inquiry.

Sincerely,

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