Eliza was here Reviews 

3,392
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We had an absolutely fantastic stay at Villagio Maestro Citrus Retreat in Lefkada, Greece. A very special thank you goes to the lovely housekeeping lady. She is such a kind, warm, and hardwo... See more

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Rated 5 out of 5 stars

Dit was onze eerste keer om bij Eliza was here te boeken. Heel goed bevallen! Super fijn en gemakkelijk te boeke met alles in een ( vlucht, verblijf en auto huur met all risk verzekering)! Het verbli... See more

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Rated 1 out of 5 stars

Our holiday (to Eleni appartments in SISI in Crete) was a major disappointment, and so was our experience with Eliza Was Here. This was our first time booking with Eliza Was Here, and it wil... See more

Company replied

Rated 5 out of 5 stars

Booking of our studio with small kitchen, flight and car, was easy, exactly as was promised on the website. Quiet location yet in walking distance op restaurants, bars and clubs. Nice beaches and bea... See more

Company replied

Company details

  1. Tour Operator

Information provided by various external sources

Waar iedereen rechts afslaat, gaat Eliza linksaf. Bijzondere vakantieadresjes rond het Middellandse Zeegebied


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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

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(3,392)

1,778 reviews in the last 12 months

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Rated 5 out of 5 stars

Direct contact and everything in one app

Direct contact and everything in one app, a guide true your entire vacation, with stunning places to discover

July 12, 2025
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Reply from Eliza was here

Dear Henk,

Thank you for your 5-star review!
How lovely to read your kind words!
I’m so happy to hear you enjoy the app and the personal touch along the way.
It’s exactly what we hope for, to be your guide to those hidden, stunning places where you can truly unwind.

Wishing you a wonderful holiday full of little discoveries and unforgettable moments!

Kind regards,

Natalia
Team Webcare EWH

Rated 3 out of 5 stars

Check the information in advance

An important part of the information that Eliza was Here sent in advance turned out to be incorrect. We found that out more or less by accident. As a result, we had to leave our rented bungalow in the meantime and spend the night in a hotel. Then we could return, but in a different bungalow. The manager of the accommodation has solved this in a very service-oriented and customer-friendly way. However, we had raised the alarm about this problem in advance with Eliza was Here. The first employee kept claiming by telephone that nothing was wrong. The second would forward the problem via chat to another department. After that I never heard anything again.
Flight and car rental were well arranged.
But booking with Elisha was Here: think before you start!

October 9, 2025
Unprompted review
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Reply from Eliza was here

Dear Rob,

Thank you for taking the time to share your experience with us. We're very sorry to hear that you encountered incorrect information prior to your stay, which led to the unexpected need to leave your bungalow. This is certainly not the carefree holiday experience we aim to provide.
We’re glad to hear that the local property manager was able to assist you in a friendly and service-minded way. At the same time, we regret that our own communication regarding the issue fell short. Your concern should have been followed up more quickly and clearly.

Please know that we take your feedback seriously. We will be reviewing this internally to help prevent similar issues in the future.
Thank you again for your honesty, and despite the situation, we hope you were still able to enjoy some special moments during your holiday.

Kind regards,
Jelisha
Team webcare

Rated 5 out of 5 stars

Warm People, Quiet Place, Lovely Stay

We had a truly pleasant and restful stay at Hotel Al Karob Yoga Boutique. It’s a quiet, beautiful place — ideal if you’re looking to slow down and take a real break.

What stood out most to us was the genuine hospitality of the team. Silvia, Savi, Rachel, and Santiago were kind, attentive, and always available to help with anything we needed.

The hotel is tucked away in a peaceful part of town, offering a calm atmosphere that makes it easy to relax. Each morning began with a beautiful breakfast, including fresh fruits straight from their garden — simple, delicious, and clearly prepared with care.

We’d definitely recommend this place to anyone looking for a quiet and welcoming environment to unwind in.

September 4, 2025
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Reply from Eliza was here

Dear Kleijnen,

Thank you so much for your wonderful review of Hotel Al Karob Yoga Boutique. 

We’re delighted to hear that you had such a relaxing and enjoyable stay. It’s lovely to know that the peaceful atmosphere, the homemade breakfasts, and especially the warm hospitality of Silvia, Savi, Rachel, and Santiago made your experience so special.


Your kind recommendation means a lot, and we hope to welcome you back for another restful getaway in the future!

Kind regards,
Evi
Team Webcare EWH


Rated 5 out of 5 stars

Great experience

We have had high expectations from the pictures and fair price and Eliza was here delivered above expectation in the preparations and notifications towards the trip. We really felt well prepared ahead of our holiday and once the vacation started it all came together resulting in a smooth trip from start to finish. We will for sure book another trip with Eliza was here!

September 23, 2025
Unprompted review
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Reply from Eliza was here



Dear Miss Adriaansen,

Thank you for your wonderful feedback! 😊 We’re delighted to hear that Eliza Was Here exceeded your expectations and that the preparations and notifications helped you feel well prepared for your holiday. It’s great to know that everything came together for a smooth trip from start to finish.

We look forward to welcoming you on another trip with Eliza Was Here in the future!

Kind regards,
Evi
Team Webcare EWH


Rated 5 out of 5 stars

Fantastic experience by The Fig…

Fantastic experience by The Fig boutique in porto di Salir

September 20, 2025
Unprompted review
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Reply from Eliza was here

Dear Jose, 

Thank you so much for sharing your 5 start review with us!
We are happy to hear that you enjoyed your stay. 

Best Regards, 
Marjorie 
Team Webcare 


Rated 5 out of 5 stars

Perfectly Organized and Fantastic Stay

We had an excellent experience with Eliza was here, again. Great selection of destinations, clear communication, and always easy to reach by phone with quick, helpful answers. The whole trip was very well organized, including the rental car.

Our destination, Hotel Rural Binigaus Vell in Menorca, was simply fantastic. Beautiful location, excellent service, comfortable accommodation, and a delicious breakfast. The staff were extremely friendly and helpful. Highly recommended!

September 25, 2025
Unprompted review
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Reply from Eliza was here

Dear Sir Van Heuvelen,


Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you had such a great experience with Eliza was Here, from the booking process to the rental car and your stay at Hotel Rural Binigaus Vell. Menorca is truly a special destination, and it’s fantastic to know that the accommodation, service, and breakfast all met your expectations.


We really appreciate your kind words and recommendation. It really means a lot to us. We look forward to helping you plan your next amazing getaway!

Kind regards,
Evi
Team Webcare EWH


Rated 5 out of 5 stars

Very good WiFi and very good staff

It was what we expected and we will for sure again visit it ! Very good communication with the agency ! Lameriana secret village is very good destination to visit in Crete !

June 27, 2025
Unprompted review
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Reply from Eliza was here

Dear Rafeal, 

Thank you so much for your kind words!

We're delighted to hear that Lameriana Secret Village met your expectations and that you'd like to visit again. 😊
Also great to know that communication with the agency was smooth. 

We look forward to welcoming you back to Crete in the future! 

Kind regards, 
Jelisha
Team webcare


Rated 5 out of 5 stars

Will book again via Eliza was here

Easy to book the vacation, got what we expected. Very good location with great sevice. Good rental car. Will use Eliza was here again in the future.

September 14, 2025
Unprompted review
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Reply from Eliza was here



Dear Madam Syben-Mulders,

Thank you for your kind feedback! We’re delighted to hear that your vacation was easy to book and met your expectations, and that you enjoyed the location, service, and rental car. We look forward to welcoming you again on a future trip with Eliza was here!

Kind regards,
Evi
Team Webcare EWH


Rated 5 out of 5 stars

Great vacation

Everything was arranged quickly and perfectly and the accommodation fully met expectations compared to the website.

September 3, 2025
Unprompted review
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Reply from Eliza was here

Dear Annemarie,

Thanks for your message!

Thank you for your kind feedback! We're delighted to hear that everything was arranged quickly and perfectly, and that the accommodation met your expectations. We hope you have enjoyed a wonderful stay!

Kind regards,
Evi
Team Webcare EWH


Rated 2 out of 5 stars

I would not recommend booking by Eliza…

I would not recommend booking by Eliza was here. First of all when you make a complain and they react on some point not all and you take the time on your vacation to sent a new email they just dont react. They accommodation was less then we expect. We paid a lot of money not to see a dirty shower and just not what you may expect with this price range. Also we had troubles with our car and the company give us a bad car so we needed to switch it in the middle of vacation what was driving 1 hour and 30 minutes. And above that there were also expected us to wait there a hour. All of this was really a no for us and we will not book here anymore!

August 30, 2025
Unprompted review
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Reply from Eliza was here

Dear sir/madam,

Thank you for sharing your feedback. We are truly sorry to hear that you encountered issues during your vacation. It is concerning to hear that both the accommodation and the car rental did not meet your expectations. We understand how frustrating it must have been to face these challenges, especially while on vacation.

Please accept our sincere apologies for the lack of response to your follow-up emails. This is certainly not the standard of service we aim to provide, and we will be reviewing our communication procedures to ensure that this does not happen again in the future.

We also regret the inconvenience caused by the car troubles and the lengthy wait time during the exchange. While we work with trusted partners, we understand that this situation was far from ideal. We appreciate your feedback and will share it with the car rental company to address the issue more effectively.

If you wish, we encourage you to formally submit your complaint through our contact form [https://service.elizawashere.nll/support/ticketsew [https://service.elizawashere.nll/support/ticketsew]], so we can further investigate the situation.
Once again, our apologies for the issues you encountered, and we sincerely hope we can regain your trust in the future.


Kind regards, 
Jelisha
Team webcare

Rated 5 out of 5 stars
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Reply from Eliza was here

Beste Boers,

Hartelijk dank voor uw fijne feedback! Het is goed om te horen dat de ervaring voor u duidelijk en transparant is. 

We hopen u snel weer te mogen verwelkomen! 


Zonnige groeten,
Evi
Team Webcare EWH


Rated 5 out of 5 stars

MIKA VILLAS

MIKA VILLAS, CRETE, GREECE.
Great rooms, nice pools, great breakfast and not the least, Superb assistance by the host's.. Pool's and sunbeds are great.
Price -> quality is good and everything is exactly as you see/read when you book. We booked through Eliza was here and everything is perfectly arranged.
A couple of minor things that could be beter is some more closet space to put your clothes, especially if you are staying for more than a week... The cooking top and seating is more than sufficient.

August 11, 2025
Unprompted review
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Reply from Eliza was here

Dear van Doorn,

What a joy to read your kind words about Mika Villas – it sounds like you had exactly the kind of stay we dream of for our travellers! Great rooms, sunny pool days, and that warm Cretan hospitality... that’s what it’s all about.

Thank you also for your helpful feedback about the closet space – we totally get that, especially when you're settling in for more than a week. We’ll pass it along to our local host, who always appreciates ways to make the stay even better.

So glad everything was just as expected (or maybe even a little better 😉).

Who knows – maybe your next hidden gem is already waiting around the corner...

P.S. The best memories are made somewhere between the sun and a local taverna table...

Kind regards,

Natalia
Team Webcare EWH

Rated 1 out of 5 stars

Elliotes Beach was not what we expected…

Elliotes Beach was not what we expected from the website from Eliza was here. Appartement was old and not kept in good condition. Personal was not friendly. House keeping bad. Restaurant people very unfriendly. Owner not friendly.

July 25, 2025
Unprompted review
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Reply from Eliza was here

Hi Anne, 

Thank you for your feedback. 

We’re sorry to hear that Elliotes Beach did not meet your expectations and that you experienced issues with the apartment, cleanliness, and staff. We take such comments seriously. You can submit a complaint via our support page here: https://service.elizawashere.nll/support/ticketsew [https://service.elizawashere.nll/support/ticketsew]. This way, we can properly review your experience and work on improvements. 

Kind regards, 
Jelisha
Webcare Team



Rated 5 out of 5 stars

Amazing Stay at Alonia Villages

Amazing Stay at Alonia Villages – in Zakynthos, booked via Eliza was here! Highly Recommended!

We had a fantastic holiday at Alonia Villages on the beautiful island of Zakynthos. The location was perfect – centrally situated, which made it easy for us to explore the entire island.

The villa itself was absolutely wonderful and had everything we needed: a private pool, shaded outdoor area, excellent air conditioning in every room, a washing machine, dishwasher, and even a hairdryer. Everything was spotless and very well maintained.

The staff were incredibly friendly, and the owner, Flora, went above and beyond to make us feel welcome. She was very helpful and gave us great tips about places to visit and things to do around the island.

We wholeheartedly recommend Alonia Villages to anyone looking for a relaxing and luxurious stay in Zakynthos. If you book this place, via Eliza was here, you’re guaranteed an amazing holiday – you definitely won’t regret it. We’re already looking forward to coming back!

July 13, 2025
Unprompted review
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Reply from Eliza was here

Dear Mrs. Van Alphen,

What a fantastic review. Thank you so much for sharing your experience!

We're thrilled to hear that you had such a wonderful stay at Alonia Villages and that everything from the location to the villa amenities and the warm hospitality of Flora made your holiday truly special.

It’s aslo great to know that the central location helped you explore Zakynthos with ease, and that the villa offered all the comforts you needed for a relaxing getaway. Your kind words and personal tips will definitely be helpful to future travelers.

We’d love to welcome you back again soon. Until then, keep dreaming of that beautiful Greek sun!

Kind regards,
Evi
Team Webcare EWH

Rated 5 out of 5 stars

Great villa with amazing pool and view

We stayed for 8 days in villa Alpathea Finiki Karpathos a great villa with lovely infinity pool and amazing view; every day cleaning and new towls. The staff was very friendly and helpfull. We booked incl a car, because you need it in this area.
We had a great stay 💜

June 27, 2025
Unprompted review
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Reply from Eliza was here

Dear,

Thank you for sharing your experience at Arpathea Villas.

We’re delighted to hear you enjoyed your stay. From the infinity pool and amazing views to the daily cleaning service and fresh towels.
It’s wonderful to know the staff made a positive impression as well. And yes, having a car definitely makes exploring the area much easier.

We appreciate your kind words and hope to welcome you back again in the future!

Kind regards,
Joëlle
Team Webcare

Rated 5 out of 5 stars

Very nice hotel and location

The hotel is perfect: very clean, staff was super friendly en made us feel welcome. We loved the private pool, spacious rooms, excellent breakfast... All ingredients were there for a relaxing vacation. Should be at least 4 stars instead of 3.
The town of Piskopiano is cosy, nice restaurants and shops, just a few minutes on foot.

July 1, 2025
Unprompted review
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Reply from Eliza was here

Dear Madam Van Mechelen,

Thank you very much for your kind words. We’re delighted to hear that you enjoyed the hotel, its cleanliness, friendly staff, and all the amenities.

We hope to welcome you again in the future.

Kind regards,
Evi
Team Webcare EWH

Rated 5 out of 5 stars

Looking for some peace and quiet?

Looking for some peace and quiet?
Eliza was here !!

July 1, 2025
Unprompted review
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Reply from Eliza was here

Dear Willems, 

Thank you very much for your review. We hope that at Eliza you have indeed found the peace and quiet you were looking for. 

Best regards, 
Jelisha
Team webcare


Rated 5 out of 5 stars

Brilliant web site and we used Eliza…

Brilliant web site and we used Eliza was here last year. The all round package and service was exceptional..

July 2, 2025
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Reply from Eliza was here

Dear Brad,

Thank you very much for your wonderful 5 star review!

We’re delighted to hear that you had such a positive experience with "Eliza was here" and that the full package and service met your expectations. We hope to welcome you again soon!

Kind regards,

Pascalle
Team Webcare ElizaWasHere

Rated 5 out of 5 stars

First time experience with Eliza was… beyond expectation

First time experience with Eliza was here, but definitely not the last time. Absolute stunning accommodation with an owner who really gives you that holiday kind of feeling that there's absolutely nothing to worry about.

June 17, 2025
Unprompted review
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Reply from Eliza was here

Dear Sir/Madam,

Thank you so much for your wonderful review. How nice to hear that your first experience with Eliza was so positive and even exceeded your expectations. We are very happy that you enjoyed the accommodation and that the hospitality gave you the real vacation feeling.

We look forward to welcoming you again in the future.

Best regards,
Jelisha
Team webcare

Rated 4 out of 5 stars

Eliza picks nice and attractive spots

Eliza picks nice and attractive spots. Our stay in Sicily at an agriturismo was very pleasant-. Absolute quiet. Verij friendly and helpful staff.

June 19, 2025
Unprompted review
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Reply from Eliza was here

Dear Sir Peters,

Thank you very much for your kind feedback! We're delighted to hear that you enjoyed your stay at the agriturismo in Sicily and appreciated the peaceful surroundings as well as the friendly and helpful staff.

We hope to help you discover more wonderful places like this in the future!

Kind regards,
Evi
Team Webcare Eliza Was Here

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