edel-optics.pt Reviews 

1,383
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TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I bought a pair of polaroid sunglasses for the first time at edeloptics to replace my old ones, the same model from polaroid, so to my surprise I received a semi-rigid case with a zipper and a microfi... See more

Rated 5 out of 5 stars

Best prices online and delivered on time. They have a wide range of glasses , I got 4 pairs of glasses , all are genuine and found it cheaper than other competitors.

Rated 2 out of 5 stars

I ordered glasses with lenses with a blue light blocking filter, but I received normal anti-reflection lenses without the blue filter. They admited to have messed up my order, but refuse to refund the... See more

Rated 5 out of 5 stars

Was not the first time I order from the edel, and they work very well. Always eficient and on time.

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4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

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(1,383)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use….

Do not use….i ordered sunglasses on the 22nd July 2025 it’s now the 15th August and still no sign of glasses. Received an email saying the glasses were out of stock and they are waiting for the manufacturer to send them. Have now asked for a refund as this is totally unacceptable. Hopefully it’s not a scam and I will receive a refund soon 🙏

Update I got a refund and it’s was done quickly. Still would not recommend.

August 15, 2025
Unprompted review
edel-optics.pt logo

Reply from edel-optics.pt

Hello Vicky Moreton,
we are very sorry to hear about the delays you experienced with your order. This is certainly not the experience we aim to provide at Edel-Optics, and we sincerely apologize for the inconvenience caused.
To ensure everything has been processed correctly and to assist you further, could you please provide us with your order number?
Thank you for your patience and understanding.
The Edel-Optics Team

Rated 1 out of 5 stars

Disappointing Experience with Edel-Optics

I recently purchased sunglasses from Edel-Optics and experienced a complete service breakdown. When my package arrived, I discovered they had sent the wrong product entirely (a different sunglasses model from what I originally ordered). Despite providing a return label, they were unable to quickly resolve the error or replace the incorrect item before my planned travel date.

Their rigid approach and lack of customer-centric service was incredibly frustrating. The company seemed more interested in following strict procedures than solving the actual problem, leaving me without the product I needed and wasting my time.

Would not recommend purchasing from this vendor.

January 24, 2025
Unprompted review
Rated 2 out of 5 stars

Sent me lenses without blue filter, won't pay me back the difference

I ordered glasses with lenses with a blue light blocking filter, but I received normal anti-reflection lenses without the blue filter. They admited to have messed up my order, but refuse to refund the price of the lenses or even the difference! Very unprofessional. They want to me to return the glasses and make me wait weeks without them so they can "analyze" the case and send me the correct order. However, right now I cannot do that, I will be out of my country, but they do not care!

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

I was robbed of 64.34 €

I was robbed of 64.34 €. The order was canceled on February 2, 2024 and I never received a refund. I've complained 3 times and I still haven't received the €64.34. In conclusion: I was robbed.

Email form Edel-Optics, received today:
Due to the preliminary insolvency proceedings, we are currently unable to process refunds for payments made before February 23, 2024.

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

Bad service

Bad service, bought expensive Armani sunglasses, within 7 months the paint is gone, they just say, 'send it back', while I cannot miss it in summer.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Europe's best eyewear store !!!

I bought a pair of polaroid sunglasses for the first time at edeloptics to replace my old ones, the same model from polaroid, so to my surprise I received a semi-rigid case with a zipper and a microfiber bag inside! when in other stores they came the same glasses only in a cardboard box! I was happy and surprised by edeloptics for coming with the case and bag included and also for being super fast in delivery, from now on I only buy here! Greetings from Lisbon !

March 11, 2022

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