Torqi Reviews 

126
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online submission process is quick, highly efficient, and very straightforward from start to finish. People also deeply appreciate the polite and professional staff members who handle vehicle pickups smoothly without any unnecessary trouble. Some reviewers experienced issues with third-party tow drivers regarding pricing terms upon arrival. Consumers noted that pricing terms occasionally varied during collection before company management successfully stepped in to resolve the issues.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a quick, professional process... See more

Staff

Consumers find staff to be positive, highlighting that the people they interacted with were extremely... See more

Price

Clients share positive opinions on price, noting that reviewers frequently received the best and highest... See more

User experience

People report positive experiences with user experience, highlighting a fast, smooth, and very simple process... See more

Payment

Reviewers highlight positive aspects of payment, noting that transactions are quick and smooth with immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The GOOD Service! Fast on-line answer. Fair value for my car. Serviced even in the week-end. Immediate transfer to my bank. Transaction orderly made with all documents registered on my pho... See more

Company replied

Rated 5 out of 5 stars

Very courteous person who came to see car, work out price and make payment. He made everything clear snd kindly guided me through the unfamiliar process of doing everything by smart phone. The car w... See more

Company replied

Rated 5 out of 5 stars

My old car stopped working so I contacted a few companies to see where I could get the best price for someone to buy it and come pick it up. From 5 different companies EcoRecycle gave me the best pric... See more

Rated 5 out of 5 stars

I sold my Honda Fit. I submitted the information on a form and they gave me an initial amount. That evening, they sent me a message saying the auction was over and gave me a better offer than other re... See more


Company details

  1. Auto Wrecker

Written by the company

Sell your scrap or junk car, fast and fully online. Our auction gets you the best price by pitting local recyclers against each other → accept your offer ✅ → and book your tow truck 🛻, all online! Or call in if you'd rather talk to a human. Need parts? Browse affordable used car parts on our Parts Shop 🔧


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(126)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On time

On time. Paid right on the spot. Signed a paper, and the process took 10 minutes. Very pleased

October 29, 2026
Unprompted review
Torqi logo

Reply from Torqi

Thank you for your feedback! We're glad you had a smooth experience with Torqi!

Rated 5 out of 5 stars

These guys are number One

These guys are number One! Great communication, got super offer for my beat-up truck. Very Satisfied that my Dodge headache is gone.

October 24, 2026
Unprompted review
Torqi logo

Reply from Torqi

Thank you for your great review! We're glad you had a positive experience with Torqi. We appreciate your trust!

Rated 4 out of 5 stars

Paid less than bid price

UPDATE:
We reached out to Torqi and they investigated the situation with us and the buyer. The buyer was not supposed to lower the price on site like this! In retrospect, we were also naive for not holding firm on the original bid price.

Torqi offered us a $100 e-transfer to make it right. While this wasn't the full difference between the original bid ($620) and what we were paid in cash by the driver ($400), this was a good gesture from the company.

I'd advise anyone using this service to be prepared to walk away if the buyer/tow truck driver offers anything less than the bid price, and not cave to pressure to accept less.

ORIGINAL REVIEW:
At pickup, the driver offered us $220 less than the offer we received through Torqi and completely refused to negotiate. What’s the point of the auction model if drivers can change the bid after the fact? I wonder if he pocketed the difference. Extremely shady service and I wouldn’t recommend it to anyone.

October 23, 2026
Unprompted review
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Reply from Torqi

I’m very sorry to hear about your experience. This should never have happened, and I completely understand your frustration.

Could you please give me a call at 438 900-9380 so I can identify the buyer involved and investigate what happened? I want to make sure this doesn’t happen to anyone else and, most importantly, find a way to make this right for you.

Thank you for bringing this to my attention. I take this matter seriously and appreciate the opportunity to address it.

Rated 5 out of 5 stars

First time using this service

First time using this service, and it was so quick and easy! Your car gets bids from towers, and you get a quote. You then receive a text, and the tower contacts you before arriving. They bring the sales agreement for you to sign, email it to you, and then you get paid! So easy and convenient! Highly recommend!

October 20, 2026
Unprompted review
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Reply from Torqi

Thank you for choosing Torqi! We’re glad the process was quick and easy for you. We appreciate your recommendation and your trust in our service.

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. I had to reschedule last moment and they were able to come a couple days later. The tow truck guy did all the work, i didnt even have to start or turn my vehicle!

October 16, 2026
Unprompted review
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Reply from Torqi

Thank you for choosing Torqi! We’re glad we could make the pickup easy and convenient for you.

Rated 5 out of 5 stars

The whole process was quick and…

The whole process was quick and professional from getting a number of price quotes almost immediately from my interest in selling the car to getting the car picked up. I highly recommend Torqi

October 13, 2026
Unprompted review
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Reply from Torqi

Thank you Alec for your kind words and recommendation! We appreciate your trust!

Rated 5 out of 5 stars

Simple

Was really simple process enter car info they text you multiple offers accept via text link book a pick up window driver arrives pays etransfer and takes the vehicle no hassle

October 7, 2026
Unprompted review
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Reply from Torqi

Thank you for your review! We’re glad to hear that you liked the process. We appreciate you choosing us, and thank you for sharing your experience.

Rated 4 out of 5 stars

My sunglasses inside the car i skip on…

My sunglasses inside the car i skip on my mind .tow guy come on time price little bit less for check my vehicle bcz he asking exhaust change 2 time but i only change one time bcz downside rust my car that’s why . I feel sad for my sunglasses inside the car . So i don’t know for that bcz my car already scrap it but overall is ok 👍🏻 i miss my car and lot of love and memories . Please any help back to my sunglasses u re thank fully?

October 4, 2026
Unprompted review
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Reply from Torqi

Thank you for sharing your experience. We understand how important your sunglasses are, especially with the memories attached to your car. Give us a call at ( 438)-900-9380 and we’ll be happy to check with the recycler and see if there’s anything we can do to help.

Rated 5 out of 5 stars

Awesome service with eco recyling and…

Awesome service with eco recyling and there partner united towing Ltd. Guys were nice

October 2, 2026
Unprompted review
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Reply from Torqi

Thank you for choosing EcoRecycle. Customer satisfaction is our priority, and we truly appreciate your trust and support.

Rated 5 out of 5 stars

The people kept me informed of the…

The people kept me informed of the process.
The person I talked to on the phone was very courteous and really helpful.

September 24, 2026
Unprompted review
Torqi logo

Reply from Torqi

Thank you for taking the time to share your experience. We’re happy to hear that our team was there to assist you along the way.
We really appreciate your support!

Rated 1 out of 5 stars

I am extremely disappointed with Torqi

I am extremely disappointed with Torqi. I was expecting professional and reliable service, but they failed completely. They did not show up at the scheduled time they promised, which completely ruined my day and wasted my time. If you expect a company to actually respect your schedule and provide good service, do not use them. Highly unprofessional.

September 27, 2026
Unprompted review
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Reply from Torqi

Hi Fedawak,

It sounds like something must have gone very wrong! Im really sorry to hear this! I’d like to look into exactly what happened so I can figure out what car it was and who fell so terribly short for your pickup!

If you could give me a call at 438-900-9380 so we can pin point the buyer who was assigned to you and make sure you are taken care of

Rated 5 out of 5 stars

Worked as advertised

Worked as advertised. The recycling company were super easy and flexible to work with. We got paid just before they picked up the car. Practically zero effort on our part.

September 25, 2026
Unprompted review
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Reply from Torqi

Thank you for your review! We appreciate your trust and support.

Rated 5 out of 5 stars

Very easy to use

Very easy to use, service was quick and on time.

August 19, 2026
Unprompted review
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Reply from Torqi

We’re glad to hear that the service was easy to use and everything went smoothly. We truly appreciate your feedback!

Rated 5 out of 5 stars

I received offers for my car within a minute

I received offers for my car within a minute. Chosen the highest bidder and arranged the pickup for very next day. The car was picked up as scheduled. The transaction was quick and smooth.
Very happy with this service!

August 14, 2026
Unprompted review
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Reply from Torqi

Merci beaucoup pour votre excellent retour ! Nous sommes heureux que tout le processus ait été rapide et simple. Merci pour votre confiance et au plaisir de vous servir à nouveau !

Rated 5 out of 5 stars

Good-Great Service!

At a time when it's difficult to find good-great service, EcoRecycle is reliable, simple, clear and straightforward. EcoRecycle provides good-great service. Everything went smoothly. Thank you.

August 12, 2026
Unprompted review
Torqi logo

Reply from Torqi

We’re glad to hear your experience with EcoRecycle was smooth. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

It was convenient to book online

It was convenient to book online. The process was done in a day. The communication was fantastic. I felt the price I received was fair.

August 11, 2026
Unprompted review
Torqi logo

Reply from Torqi

Thank you for your review and for supporting EcoRecycle.

Rated 5 out of 5 stars

Company takes amazing care of their customers!

Update!
I spoke with Meriem from Eco-cycle August 12/26. Not only did she make several attempts to contact me, she called this am, listened to my story and said they would make it right. I work in retail and I was blown away by how quickly I received a response from Eco, and as a retail customer, how quickly they made the decision to make it right.
This is not an Eco-recycling issue, this is a driver from a towing company who acted alone. I’m extremely happy with Meriem and her team!

Experience:
On August 11/26, United Towing showed up to pick up our vehicle for Eco-Recycle, for the agreed price of $500.00. I was clear the engine didn’t work, and Eco advised that was not an issue. The driver showed up, checked the car and said the catalytic converter was “after market” and the engine couldn’t be sold. He offered $150.00, then after we asked him to leave, he started negotiating. Long story short, we ended at $300.00, but felt really pressured by a 4000lb truck sitting in front of our house. Meriem from Eco-recycling was amazing, and we will use their services again. Customer service was amazing!

August 11, 2026
Unprompted review
Torqi logo

Reply from Torqi

Thank you so much for taking the time to share this update! We truly appreciate your kind words and are so glad we could listen, help resolve the situation, and make things right.
Providing our customers with the care and service they deserve is very important to us. We’re grateful for your trust in EcoRecycle and look forward to helping you again in the future!

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