Brilliant restoration of my car after it was keyed on a public highway - a dark blue car with a deep cut into the passenger door down to the bodywork. The slash was really obvious and distressing to... See more
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The official Trustpilot account for DWV Smart Repair Solutions. DWV is one of the leading Mobile Vehicle SMART Repair providers in the UK, offering specialist paintless dent removals, paint damage repairs and alloy wheel refurbishments.
Contact info
United Kingdom
- 0113 301 1800
- customerservice@dwv.co.uk
- dwv.co.uk
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Replied to 100% of negative reviews
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The good and the bad!
Let's start with the good point! Your technician was accommodating over the arrival time, efficient and did a good job.
However, the initial wait time was 5 weeks, must be a lot of repairs! Immediately I contacted DWV to say I would be on holiday on that date, and surely a date nearer could be found. They offered the 3rd of September. I said that was fine, but I wouldn't be at home until 1pm.
There then followed numerous emails to DWV and text messages to technicians pointing out my availability on the 3rd. On the 1st, the technician allocated the job contacted me to say he would be there at 11am. Remarkably I managed to speak to him and he agreed to 1pm, which meant a 2 hour wait for him! He initially said I would have to rebook! I kindly pointed out I can't rebook, DWV has to offer a new date. I'm on holiday from the 19th September to the 20th October, so a new date would likely be November.
The inability to be able to phone somebody at DWV is the main problem. Another online company where a phone call could have made things much easier.
Very Good Communications and arrived…
Very Good Communications and arrived exactly as planned. Comprehensive advice on the Alloy wheel repairs and issues that could happen with all wheels. Job completed very quickly, effeiciently and of a very high quality finish. The operative was very frinedly and helpful at all times and a pleasure to deal with. Credit to the company!.
Gary arrived early and completed the…
Gary arrived early and completed the job efficiently and to a very high standard.
Highly recommend
Excellent communication throughout, including arrive time Professional service and workmanship
Just like to say that Ollie did such a…
Just like to say that Ollie did such a professional job on my car very efficient very polite and helpful. I would recommend only any time thanks very much.
Just had a repair done by Ricky
Just had a repair done by Ricky, rang to let us know he was coming, did a very professional job, despite battling the weather conditions. Thank you.
Alistair explained everything in detail…
Alistair explained everything in detail before commencing the work to my alloy wheels. The finished standard was excellent and I am very happy with the results. Highly recommended
Adam was very helpful and did good job…
Adam was very helpful and did good job on both tyres
Waited a long time for repair
Waited a long time for repair, but in the 0end it was a decent repair.
Turned up in the time he estimated and…
Turned up in the time he estimated and made a cracking good job of the repair
Very friendly and professional…
Very friendly and professional service.Good quality workmanship
Flexible call out
Amended their time to suit my availability. Explained what they were doing. Kept to the agreed time.
Professional and thorough
Christopher was very professional, thorough, polite and helpful. Unfortunately DW had not given him my mobile number so he couldn’t give us an estimated time of arrival.
Great job
The guy explained exactly what he was going to do. He had pride in his job. Showed respect for my property and had time to make sure I was happy with everything.
Sadly i did have to wait several weeks as they are limited with staffing but was worth it. Very pleased with the outcome
Good communication prior to visit.
Good communication prior to visit.
Friendly and efficient .
Excellent service from start to finish
Excellent service from start to finish. Very professional, friendly, helpful and efficient. The work was completed to a high standard and my car looks great. I would definitely recommend them. Margaret.
Service was punctual and efficient
Service was punctual and efficient, Susan did a great job.
Efficent and quick clean work
Very good service,quick efficient and…
Very good service,quick efficient and friendly
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