I purchased ISDIN shampoo and anti hair loss treatment from DermaStore. The shampoo leaked in the package. I was given a voucher for the loss of some shampoo. I truly appreciate this gesture from Der... See more
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I recieved my package and it was open due to the package taping effort... I opened and was missing one product from my small order. I contacted customer service and they assisted with my dilemma in a... See more
The WORST company. Do NOT buy from them. I bought something and needed to return it. I used their QR to return. They never refunded me. They claimed they lost the package, then they found it, then it... See more
Company replied
Gaby was super helpful! Came to a resolution quick and customer service was very kind.
Company details
- Beauty Products Wholesaler
- also in
- Beauty Product Supplier
- Cosmetics Store
- Hair Product Store
- Health and Beauty Shop
- Perfume Store
Written by the company
Kanske har vi bäst priser och snabbast frakt i hela Sverige? Köp din hudvård och andra skönhetsprodukter hos oss. Vi är säkra på att du kommer bli mer än nöjd 😃
Contact info
Åbäcksgatan 6, 43167, Mölndal, Sweden
- 0122 444 444
- dermastore.se
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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The WORST company
The WORST company. Do NOT buy from them. I bought something and needed to return it. I used their QR to return. They never refunded me. They claimed they lost the package, then they found it, then it was ‘at the wrong warehouse’… full run around until it was so far in I couldn’t even dispute it with my credit card company. Over 100$. I will never purchase and I warn everyone I know.
June 25, 2025
Unprompted review
Reply from DermaStore
Hi,
We're sorry to hear that you feel this way. Unfortunately, we cannot identify this order based on the information provided in your review. Is it possible that you have ordered from dermstore.com or dermastore.co.za? We are dermastore.se, a completely different company, based in Sweden.
Dear AJ. After looking at the details you shared, we can confirm that you have not made the order with us at dermastore.se.
We wish you the best to resolve this with the right company.
Would you be so kind to delete this review, and post it to the right company profile?
Kind regards,
Simon at Dermastore
good price and fast delivery
February 26, 2026
DermaStore - Excellent customer service
I purchased ISDIN shampoo and anti hair loss treatment from DermaStore.
The shampoo leaked in the package. I was given a voucher for the loss of some shampoo. I truly appreciate this gesture from DermaStore and I will definitely buy other products from them. I recommend DermaStore to all existing and future customers for their excellent customer service
February 10, 2026
Unprompted review
Great all round service
Love the rewards programme, ease of ordering and quick delivery
August 11, 2025
Unprompted review
SCAM watch out
SCAM watch out! After placing an order just a couple of minutes prior, I reached out to request a change to my shipping address, as there were a couple of incorrect numbers. Unfortunately, I was kept on hold for about an hour and asked for personal details, only to be told that they could not amend my order at that time. I find it hard to believe that they can't update the address for an order placed so recently. I am now disputing the charges and will not be purchasing from them again. I urge others to be cautious when dealing with this company, as their customer service was unhelpful and unresponsive to my concerns. They simply just wanted my personal information and offered no resolution, no cancellations, no help to change the address. Beware as these are most likely the people that are stealing our identities.
I also find it interesting that they couldn’t access my so called account, but here they know who you are based on your order number.
July 19, 2024
Unprompted review
The worst company I bought from
The worst company I bought from. I bought a perfume from them, and they sent me another perfume at home. I tried for several days to contact them to exchange the product with what I ordered and the only way to I used to write with a chatbot, which gave me the same answer, and I wrote to their email, but I was redirected to that chatbot which gave me the same answer. They play games with customers, they don't have a relations department with customers, they don't have a return policy, you're basically talking to a robot like that.
November 20, 2023
Unprompted review
Reply from DermaStore
Dear Calin,
I do take your review very seriously and I am very sorry that you have had this bad experience, since our intention is to have as good customer service as possible, but this is a work in progress that also leads us to try new things and new ways to do things.
I want to state that we are a very small company, only 2 persons in the office and 2 persons in the warehouse at full time. We do not have a big "customer service team" or anything like that, which you have probably understood.
We have during the last 12 months utilized a new AI chatbot to improve our customer service. It is a custom made bot developed only for us, based on the latest GPT, heavily integrated to our e-commerce system. It is in my opinion the best customer service bot of all that I have ever seen.
I am the first person to say that I hate shitty chatbots. That is why I was heavily involved in the creation and testing of our AI chatbot. And I do very much appreciate your feedback on it.
We are regularly checking how it works, and try to improve it as much as possible.
It is not our intention to hide or to not communicate with our customers.
We simply want customers to quickly be able to help themselves with easy problems and questions, and we have also noticed that the AI chatbot usually does this very well. Many times it can even answer very complicated questions and problems.
All in all, our customers can now get great responses to their questions, much faster than even talking to a human being in a live chat.
However, sometimes the answers are not the best. And this is seemingly what you have experienced, unfortunately.
If you reply to our automatic e-mails (such as order confirmation), yes indeed those are from a "no-reply" email, and emails to this will bounce with a reply that says to use our chatbot.
However, you can simply ask our chatbot for our customer service email adress, and it will gladly give it to you.
Usually, it shall also give you our email address together with a response to your questions, and especially if you ask it something that it can not answer.
If our bot has failed to do so, I am very sorry.
Best wishes,
Simon
Excellent service
August 27, 2023
Bra service 👌👌👌👌👌
November 7, 2022
Gaby was super helpful
Gaby was super helpful! Came to a resolution quick and customer service was very kind.
March 29, 2022
Unprompted review
I recieved my package and it was open…
I recieved my package and it was open due to the package taping effort... I opened and was missing one product from my small order. I contacted customer service and they assisted with my dilemma in a professional and prompt manner.
I did mentioned that I received several packages prior and they were secure and well package upon arrive.
August 24, 2021
Unprompted review
It’s perfect👍👍👍
December 6, 2020
Fast delivery
November 23, 2020
I love DermaStore!
I love DermaStore! They always have all the products I need. Their e-commerce store is easy to navigate and I am impressed by the level of its professionalism. Delivery time is the best I’ve ever experienced, they are super fast! I really recommend DermaStore to anyone looking for amazing beauty products as well as an extremely fantastic customer experience. Thank you DermaStore! Keep on the 5-star work!
November 20, 2020
Excellent service
Having initially contacted the company with a product related query due to my skin hypersensitivity, I was pleasently surprised with the swift and efficient manner of their response. Not only did they respond to my query but also offered some free samples to ensure the suitability of their products for my skin. I feel the service they provide for their customers is very personal and second to none. I highly recommend this company to any new customer.
August 21, 2020
Unprompted review
Very quick delivery and good price.
August 5, 2020
Unprompted review
Im not satisfied with your service I…
Im not satisfied with your service I get wrong order and when I called you still I have waited more than your mentioned estimated time on phone call
August 1, 2020
Unprompted review
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