Devitt Reviews 

28,200
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,867 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy and efficient, often highlighting how straightforward it is to manage their insurance needs. Many people praise the helpful, polite, knowledgeable, and professional staff, along with the excellent and competitive pricing, noting that policies are often cheaper than expected. However, some customers encountered issues with the phone system, such as long waiting times and disconnections, and difficulties with online processes or incomplete documentation. A few reviewers also reported unsatisfactory customer service interactions, citing unhelpful agents or a lack of knowledge.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with competitive... See more

Service

Reviewers mention positive feedback about service, highlighting the ease and efficiency of the process, with... See more

Customer service

Consumers find customer service to be positive, with many appreciating the ability to speak directly with a... See more

User experience

Users describe positive interactions with user experience, highlighting an easy, simple, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Devitt are very easy to deal with. You can actually call them and get to speak to someone!- Most unusual nowadays. I called to sort out an issue with my insurance, this being dealt with quickly and ef... See more

Company replied

Rated 5 out of 5 stars

My insurance lapsed by accident so I rang to set a new one up. They had all the details and apart from a few repetitive questions the new quote was very quick and acceptable. The operator sounded bore... See more

Company replied

Rated 5 out of 5 stars

I've remained with Devitt since de-camping from another well known brokerage a few years ago. I renew two policies annually because Devitt make it easy to speak to a real alive human.

Company replied

Rated 5 out of 5 stars

I had a query and one phone call clarified the details immediately,- without any fuss! Confirmation was received in email within minutes. I would add that the agent was polite and not confrontatio... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Motorcycle Insurance Agency

Written by the company

Devitt have been providing insurance in the UK for over 85 years, so you know you’re in reliable hands. They compare prices from their insurers to find you the cheapest and most suitable insurance for your bike, car, van, home or business.

Defaqto 5 star rated motorbike insurance

Written by the company

Motorcycle Specialists
We delighted with our Defaqto 5 star rating for our motorcycle insurance. You can be confident that our product is excellent is from Defaqto and our service is excellent from Trustpilot!

10% discount code for SPORTSBIKESHOP with every bike policy

Need a new lid? New leathers? Then save with Devitt and SPORTSBIKESHOP!

Need a new lid? New leathers? Then save with Devitt and SPORTSBIKESHOP!
Every new motorbike insurance policy and renewal will receive a 10% unique discount code for leading online motorcycle clothing and accessory retailer SPORTSBIKESHOP.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(28,200)

1,810 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Price great , service fantastic . Staff are brilliant

All communication with Devitt has and is excellent . This has been so ever since itook out my first policy out . I don't want to change now . So iaward a deserved 5***** . Many thanks .

July 21, 2026
Devitt logo

Reply from Devitt

We're very pleased to hear you're happy with the service we provide and that you found our staff to be friendly and helpful. Thank you for your feedback.

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing

July 21, 2026
Devitt logo

Reply from Devitt

We're very pleased to hear we were able to find you cover at a price you're happy with. Thank you for your review.

Rated 5 out of 5 stars

i,m happy with the renewal price for my…

i,m happy with the renewal price for my motorbike, excellent value and excellent service.

July 21, 2026
Devitt logo

Reply from Devitt

We're very pleased to hear you're happy with the service we provide and that you found our staff to be friendly and helpful. Thank you for your feedback.

Rated 5 out of 5 stars

Great value

Great value. Easy to deal with.

July 17, 2026
Devitt logo

Reply from Devitt

We're very pleased to hear we were able to find you cover at a price you're happy with. Thank you for your review.

Rated 1 out of 5 stars

Have literally just cancelled my policy…

Have literally just cancelled my policy as a simple change of vehicle from a lower insurance group was going to cost MORE for about 5 months than an entire Year with numerous other companies (searched on a comparison site).

To add insult to injury they want to charge a free for the service of cancellation. Finally why is it not possible to manage all of my policies on line, rather than sit on hold for half an hour every time!

July 20, 2026
Unprompted review
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Reply from Devitt

Hello, thank you for your review. I am sorry to hear that you are not happy with the charges involved in changing your vehicle or the cancellation charges. If you would like us to discuss this further, please email our office with your policy details to Contactus@devittinsurance.com. Thank you, Jemma

Rated 5 out of 5 stars

Seamless renewal with a saving unlike…

Seamless renewal with a saving unlike other insurers who seem to like to over charge existing customers at renewal

July 17, 2026
Devitt logo

Reply from Devitt

That's excellent to hear, your loyalty is greatly appreciated. Thank you for your review.

Rated 5 out of 5 stars

Didn't have to anything except type…

Didn't have to anything except type this for a great price on a great policy. Thanks devitt.

July 20, 2026
Devitt logo

Reply from Devitt

That's excellent to hear, we're pleased you're happy with the service we provide and prices we offer. Thank you for taking the time to write a review

Rated 5 out of 5 stars

Quick response

Quick response. Polite. Provided with everything I asked for

July 20, 2026
Devitt logo

Reply from Devitt

That's excellent to hear, we're pleased you're happy with the service we provide. Thank you for your review

Rated 5 out of 5 stars

Good talk

Good talk, only helpfull discussions and nothing pushy.

July 20, 2026
Devitt logo

Reply from Devitt

We're very pleased to hear that you found our staff to be friendly and helpful. Thank you for your feedback

Rated 4 out of 5 stars

Changes to policy

Renewed my policy but a week later I swapped the bike , I called to change the policy which was easy and thankfully remained competitive.

June 26, 2026
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Reply from Devitt

It's great to hear that and changes were made quickly and that you were impressed with the service we provide. Thank you for taking the time to write a review.

Rated 5 out of 5 stars

Really helpfull member of staff

Really helpfull member of staff. Made everything easy.

July 14, 2026
Devitt logo

Reply from Devitt

That's excellent to hear, we're pleased you're happy with the service we provide. Thank you for your review

Rated 5 out of 5 stars

Was easy to change vehicle details…

Was easy to change vehicle details ,would be easier if devitt's had a app to use

July 18, 2026
Devitt logo

Reply from Devitt

Thank you for your review. We are currently updating you systems to provide a better service to our customers, but there are some processes we are not able to provide as an online service. Thank you Jemma

Rated 5 out of 5 stars

Always amazing

Always amazing, Service thank you

July 17, 2026
Devitt logo

Reply from Devitt

That's excellent to hear, we're pleased you're happy with the service we provide. Thank you for your review

Rated 5 out of 5 stars

Very helpful

Very helpful

July 18, 2026
Devitt logo

Reply from Devitt

We're very pleased to hear it, thank you for your feedback.

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