Myprotein.com Reviews 

We ordered from Myprotein and the items were never delivered. Be very careful of this company.
Judging by the other 1 star reviews this is common practice. Their customer service is useless aswell...

So Disappointed With Myprotein’s Delivery Service
I am extremely disappointed with my experience ordering from Myprotein.
My order was supposed to be delivered by Evri, but after three supposed delivery attempts, I still have not received my parcel. My family and I were at home during all three attempts, waiting for the delivery, yet the doorbell was never rung.For the third attempt, I was so worried about missing the parcel that I even left a note on the main entrance door with my phone number, asking the driver to call me if there was any problem entering the building. I clearly stated that I would happily come downstairs myself to collect the parcel.
I waited all day. No doorbell, no phone call and no parcel.I also tried contacting Evri yesterday through their chat and requested a callback, but unfortunately, I never received one.
What makes the situation even more upsetting is that this Myprotein order was intended as a birthday gift that was needed today. Instead of being able to give the present, I have spent my time chasing a parcel and worrying about whether I will receive it at all.I understand that Evri is responsible for physically delivering the parcel, but as a Myprotein customer, my purchase and overall experience are with Myprotein. I really hope Myprotein takes complaints like this seriously and considers the delivery experience customers are receiving from the couriers used for their orders.
After three failed attempts, despite my family being home every time and me doing everything possible to receive the parcel, I am left without my order and without the birthday gift I was expecting.I have been left feeling genuinely disappointed and let down. I expected a much better experience when ordering from Myprotein.

Productas are so good but I would appreciate more discounts

Paid £38.70, received nothing and now they haven’t even refunded me in full

This experience with Myprotein has somehow managed to get even worse.

I placed my order on 26th August, paying a total of £38.70, which included paying extra for next-day delivery.

The order didn’t arrive the next day. Instead, I received an email saying it had been delayed.

I contacted Myprotein through live chat and was told that they consider “next-day delivery” to mean 24–48 hours. The agent then ended the chat while I was still trying to resolve the issue, forcing me to start another chat and explain everything again.

This morning I then received an email informing me that my order was being returned without ever being delivered to me.

I therefore requested a full refund.

I’ve now received confirmation that Myprotein has issued me a refund of just £32.71 — despite my total order being £38.70.

So to summarise:

• Paid £38.70 in total
• Paid extra for next-day delivery
• Order didn’t arrive the next day
• Told “next day” apparently means 24–48 hours
• Customer service agent ended my chat before resolving the issue
• Order was subsequently returned without ever reaching me
• Requested a full refund
• Myprotein has refunded only £32.71 of the £38.70 I paid

That leaves me £5.99 out of pocket for an order I NEVER RECEIVED.

I can understand that delivery problems occasionally happen. What I cannot understand is how a customer can pay for an order, receive absolutely nothing, and then not even be refunded the full amount they paid.

I’ve now had to spend even more of my time trying to get back money for a service and products I never received.

For a company of Myprotein’s size, this entire experience — from delivery through to customer service and now the refund — has been completely unacceptable.

I am still waiting for the remaining £5.99 to be refunded and will continue updating this review to reflect how Myprotein handles this.

Everything was perfect

This company is by far the worse company I've ever delt with there is no communication if you have a problem they are saying I subscribed I cancelled but they still sent it I tried contacting my protein the system is a load of xxxx asks the same question over and over this will be the last time I deal with my protein

good test but very sweet

Myprotein used to be great, but in recent times has really taken a dive. First prices continually increasing while pack sizes reducing.
Then i sign up for a monthly subscription for pre workout (seeing as i use every month) to save a bit of money.
Only month 2 of subscription, product goes out of stock just before delivery due, so i change the flavour to prevent any delays. Then on day its due to be debited, that one goes out of stock (or so the message sent to me says)
I go online and both flavours available to buy? I go into the help and support chat, colleague tells me that they have restocked and will automatically reorder, they cant manually just trigger it to send (how and why?). So i wait a few days, each day the date of debit just moves to the next day. So i go back on chat and this colleague tells me that the first one was incorrect, and that due to further pack size changes subscriptions are being impacted, and causing errors. So i decide this service is not worth it. Cancel the subscription and order a different flavour, costs me nearly an extra tenner outside of.the subscription, and also pay next day delivery.
Following day i get a "you asked we delivered email" funny... as nothing here, then check the tracking and theres my package outside some random house?
So back on the chat again, and they day they will raise and get back in a few days (next day delivery paid remember..) then recieve an email to fill in a 'Non-Receipt of Goods" form, the form they send is not editable on mobile, or my laptop. I dont have access to printer, so back on chat again, and basically told, tough we cant proceed without the form. Additonal paid as subscription doesnt work.. next day delivery and delivered to someone else, and basically thats my problem.awful customer service.
Whatever you do NEVER sign up for a subscription with this lot. And also cross your fingers your postman can read addresses!
So disappointed, will need to start using a competitor!

This is the 5th review now . I will continue to leave negative reviews until this company actually listens . Please don’t believe that you will get all referral credit . After my first 3 reviews and receiving the same response asking for my phone number. Which I gave . Yet nobody contacted me . The 4th review actually got me an email asking for the order numbers of people that had used my referral code. That was almost 4 weeks ago . I have sent 4 replies back to them but I’m still getting ignored

I would put zero stars if there was an option! Worst waste of time and energy I’ve ever spent dealing with these, totally inadequate at dealing with any customer service issues.

Customer service is no existent!
I placed an order over a week ago now, parcel was delayed (and lost?) by courier , no update to tracking for 3 days. I raised my concerns after the first email of delay and 2 days of no update. It took 5 days to actually consider the parcel was lost. It took 2 days to action a replacement, replacement was not left in safe place as I requested and my ori final order was split and processed in 2 separate orders????

Apparently I can’t request a refund as orders have already been processed, I need to wait for them to dispatched and then return them to acquire a refund!

Like I said worst customer service I’ve ever come across, customer service is non existent! Oh and I’ve messaged them 4 times to raise a complaint and was ignored 3 times until the 4 th request for a complaint went in to which they replied somebody will contact you in 2 days. More than 2 days have passed and nobody has contacted me.

I will be deleting my account with them upon finalising a refund and taking my business to bulk powders!

Atleast taste is good enough that you can drink with water.

My first experience with Myprotein has been an absolute disaster.

I placed my first order on 9 July after seeing all the marketing around the brand. I was even notified that my order had been upgraded to next-day delivery. Despite that, the parcel was never delivered and no delivery attempt was ever made.

The only communication I received was an automated email saying the courier had been unable to deliver my order and that it would be returned to Myprotein. No explanation, no contact from the courier, and no attempt by Myprotein to proactively resolve the issue.

Since then, I have done everything I reasonably could as a customer. I contacted live chat, where I was promised a replacement would be dispatched "as soon as possible". That never happened. I then emailed customer services again, giving Myprotein every opportunity to put things right. That email has also been completely ignored.

As I write this review, I have:

No order.
No replacement.
No refund.
No meaningful communication.
No resolution after multiple attempts to contact them.

The most disappointing part is not the failed delivery—these things can happen. It's the complete lack of customer service afterwards. Mistakes are understandable; ignoring customers who are trying to resolve them is not.

For a company of Myprotein's size, this level of after-sales support is simply unacceptable. A first-time customer should not have to chase a company for weeks just to receive either the products they paid for or their money back.

Based on my experience, I cannot recommend Myprotein. If something goes wrong with your order, don't expect timely communication or a prompt resolution. There are plenty of competitors that value their customers far more than this.

Simple ordering process, fast delivery, great product. Highly recommended!

I love the flavor

The product is nice overall and good macros, melts very easily and doesn't foam. The flavor is ok, some residual after taste of the sweetner can be felt but I got used to it. The flavor is more pineapple than grape fruit, not enough citrus. Not ideal for IBS people, probably due to the type of sweetner, it bloates me immediately. A gentle sweetner, or an unsweetened versions might be a good idea. Will try a different flavor next time.
Delivery window was not accurate and had to wait till 8 pm to get the order. Late delivery is nice, but only when I am notified and expecting a package at that time.

It was my first time ordering through Myprotein. They sent me the wrong product. Then refused to send me the product I had actually ordered until I had sent them back the wrong item. The returns process was convoluted and frustrating. Their customer service is incompetent. The lack of organisation is obvious at every level from shipping to customer service. Avoid.

Delivery and customer service are both extremely disappointing.

I placed two orders which were handed to Evri for delivery. On the first delivery attempt, I was at home all day. The driver stopped outside my property, took a photograph of my house from the road, and drove away without ever coming to the door or attempting delivery.

I contacted MyProtein and was told the parcels would be redelivered the following day. That never happened. Instead, Evri updated the tracking to say the parcels wouldn't even be loaded onto a van because they had "run out of time". So not only was no genuine delivery attempt made on day one, there wasn't even an attempt on day two.

What has really disappointed me is MyProtein's response. I explained exactly what had happened and asked them to intervene with their courier. Instead, I received generic template replies telling me to keep waiting. There was no investigation, no ownership of the problem, and no meaningful assistance.

Evri's poor service may not be directly MyProtein's fault, but continuing to use them and then leaving customers to deal with the consequences absolutely is.

I've now cancelled my subscription and will be buying from a competitor instead. MyProtein sells itself as a premium brand with premium prices, but the delivery service and customer support simply don't reflect that.

Worst service I’ve ever received.

I ordered over £100 worth of stock which got me next day delivery. The items then didn’t show up. I contacted the first customer service agent through The chatbot service and was fobbed off with a £5 discount offer and told my items should receive the next day.

I then wake up to an email to say that they’ve been returned to my protein without an attempted delivery. This then sparked a second conversation with the chatbot/human agent where I was again fobbed off with a £5 discount by a customer service Agent, who used terrible grammar (do wanna complain, he asked rather than “do you want to make a complaint” and didn’t really grasp what I was saying. He then told me to wait a couple of hours and I would receive a new dispatch note.

I’ve now received two extra dispatch notes which are meant to arrive tomorrow, but they have only shown the free items which would’ve come with my hundred pound order.

I then had to message a third agent to explain my paid for items are not on the dispatch note and rather than engaging conversation or even acknowledge my frustration and disappointment. He fobbed me off with it will be dispatched and you’ll get another email and then cut the conversation dead without even asking if there is anything else he could help me with

For a global company which is meant to be highly respected. I cannot believe the deplorable service that they have offered this time round I have absolutely no idea when my full order will be here and I’m likely to have to complain for a fourth time.

I did log a complaint with the second agent and was told that their complaint service will be in touch within two days. We’ll see what happens. I would suggest to anyone else looking for a supplement Supplier to stay well clear of my protein because they clearly do not care about their customers or their dieting schedule and requirements.

The supplements I am waiting on are required for my health, I’m now going have to find alternatives until they arrive and I’m out of pocket until they do so

This is absolutely, the worst service I’ve ever received from a company of this size

I have messaged My protine twice now to ask a simple question and I have had two responses that are copy and paste jobs that do not answer my query.
All I want to know is are you out of stock for larger bags of diet whey or do you only do 1kg bags??