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Written by the company
Vetprotect24: Die Nr. 1 Hunde-Krankenversicherung mit OP-Schutz und Versichertenkarte, die ihre Tierarztkosten zu 100% übernimmt.
Die Nummer 1 Hundekrankenversicherung
100% Versicherungsschutz innerhalb weniger Sekunden beantragt
Profitieren Sie jetzt von Deutschlands schnellster Hundeversicherung. Mit Ihrer Versichertenkarte, die Sie innerhalb von 3 Werkstagen zugesendet bekommen, rechnen wir Ihre Tierarzt-Kosten direkt mit Ihrem Tierarzt ab.
Contact info
Höninger Weg 153a, 50969, Köln, Germany
- 0221 82829878
- kontakt@vetprotect24.de
- dogprotect24.de
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agressive selling - possibly fake reviews
I found this insurance company while looking at reviews of another company, here on trustpilot. Because of the good reviews, I decided to check it out.
They ask for your email address and telephone number in order to give you a quote, which I did not like, but went ahead and provided them nevertheless.
Then I received an email and then the phone calls started coming in. When I didn't answer, they sent me a watsapp message. I find this very creepy and the pushing is off-putting.
I went back on trustpilot and started reading the reviews. NOT ONE mentions an experience with payments and expenses. They all mention friendly communication and advice prior to signing a contract. In fact, if you notice, many of them have never submitted a review before and they submitted here without being prompted to. It seems like they might a bunch of fake reviews!
***Update 29.09.25: I emailed them 5 days ago to ask them to delete my data from their database. I received the automated reply but noone has come back to me yet and they are still sending me emails, which land in my spam folder. By the way, when you ask someone their personal details to give them a quote and then use their details to bombard them with calls and emails it's so unethical and bad business!
UPDATE 07.02.26: I received an email from Trustpilot that Dogprotect24 is asking for more details to recognise my experience and respond, otherwise they will consider my review as not genuine. They are requesting reference number, my phone number and full name. To this I respond: it's been 5 MONTHS since I spoke to one of your salespeople and since I decided to go with another insurance company, I asked them to delete my personal data and I deleted all email communication.
September 24, 2025
Unprompted review
Reply from Vetprotect24 | Dogprotect24 | Catprotect24
Liebe Yanna Mylona, vielen Dank für Ihr offenes Feedback – auch wenn es uns sehr betroffen macht, dass Sie sich durch unsere Kontaktaufnahme unter Druck gesetzt gefühlt haben. Das entspricht absolut nicht unserem Anspruch: Als aktueller Stiftung Warentest Testsieger mit Note 1,3 und einer Kundenzufriedenheit von über 95% bei mehr als 70.000 versicherten Tieren liegt uns ein respektvoller Umgang mit unseren Interessenten sehr am Herzen. Ihre Bedenken hinsichtlich der Datenlöschung nehmen wir dabei besonders ernst, da dies eine klare gesetzliche Verpflichtung unsererseits ist. Bitte schreiben Sie uns direkt an kontakt@vetprotect24.de mit einem kurzen Hinweis auf Ihre Anfrage, damit wir sicherstellen können, dass Ihre Daten vollständig und unverzüglich gelöscht werden. Wir möchten diesen Vorgang für Sie abschließen und bedanken uns für Ihre Geduld.
Ihr Vetprotect24-Team
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