Greenby Reviews 

Since I was moved from Plusnet to Greenby I have had nothing but trouble. A terribly slow service and many times not being able to log into my account at all. When I do manage to write an email and send it, about four hours later I find a message that the email has been rejected. Customer support is in the hands of an extremely poor AI system that says an agent will contact me but nobody has ever done so. I can't afford to end my contract until it expires. I will NEVER renew with Greenby. If there was a negative star I would select that.

Would customers still move to Plusnet if they knew email they recommend has to be the slowest.

Absolutely terrible. Can’t use reply .E mails not received. Exasperating trying to get help as no human contact easily available. All stored files mysteriously disappeared. Cannot send to certain e mail sites. The list goes on

After several messages back and forth the support team were able to resolve the problem I was having completely.
Thanks

Solved a persistent login issue with patience and understanding, couldn't be more satisfied. Excellent service, never gave up on me.

The level of service provided by the staff at Greenby can only by described as outstanding. Instructions and guidance were clear and precise whilst the patience shown, to me, was remarkable.

A remote control of my PC was undertaken without haste and full explanations provided to ensure I understood the processes.

I cannot speak too highly of the staff at Greenby.

Continual email problems since migrating from Plusnet. Emails fail to arrive, fail to send or just don't work and I can't log onto the Greenby dashboard as it tells me my account doesn't exist - which it does as I've been on there before. Emails completely disappear which is pretty useless all round. Really don't go here.

No emails from me are going further than my Drafts folder. There is still no contact number AT ALL for Greenby, no human assistance. Messages left with Greenby's AI bot are not answered.

No emails delivered to inbox again.

This started yesterday and the 2 test messages which I've just sent have not appeared.

Why is this service so unreliable and what possessed Plusnet to make this transfer of service?

Polite reply received from agent Shehin minutes ago, confirming that the latest delivery error has now been resolved.

I appreciate his prompt response, but, this happened previously in July and took far longer to resolve.

Is Greenby being run on a shoestring,with only a few agents available?

Yet again unable to get mail and not get need OTP for account verification.

I have been with plusnet for my email service for almost 20 years, my emails have now been migrated over to Greenby. I am absolutely disgusted with the appalling service. I have contacted Greenby - who only operate with a AI bot, I then keep getting told by AI they'll get an agent to contact me, but I never hear from anyone. Such poor poor service to get a technical issue resolved, and unable to access my emails. Service was excellent with plusnet, but now email service is 'so called' looked after by Greenby, it is really bad - no service support whatsoever!!

Thank you for being so kind, patient and explaining things carefully .I was very anxious and you were very understanding Thank you thank you.

Friendly, pretty responsive and helpful in resolving a problem I had. Thank you

Abhilash, hopefully, finally managed to sort the problems re server settings for both my Laptop and Iphone today. Problems have been intermittent since the initial handover from Plusnet and only his intervention today virtually could we pinpoint the problems

I have been with Plusnet for around 30 years! Migrating my .com domain from them to Greenby has so far taken 11 months, and completion, I am told, is still progressing! Useless company.

If you are having difficulties please be patient the guys who helped me were very calm and after a lot of frustration on my side they sorted my problem remember they are doing their best and they will resolve your issue but it make take time Huge thank you from me to Shein and Abhlush for resolving my issue retrieving my emails etc

Helpful AI Bot that couldn't fully help but passed me onto real people who looked into my account and found the underlying cause of my problem and resolved it swiftly!
Thank you.

The Greenby assistant was very helpful and calm and managed to get my Email working properly again.
Thanks you.

All of the correspondence that I had with the Customer Services team was by email. This did work and I found all of the replies constructive and personal. No Chatbot widgits. The team understood my problem and always encouraged me to come back for clearance and further support if required. The ticket was held open to give a clear and continuous dialogue.
The Customer Service agent was always very polite and courteaus

I had a problem with my account whereby I could not send any email's. I spent a day trying to correct this my self inthe settings but to no avail, I turned to greeby customer services and found that you cannot speak to anyone directly which is very frustrating. After following all the automated responses still no joy so I sent email for help the following day got a response with a list of settings to follow to see if that fixed the problem which I'm glad to say it did so now fully functional again. It would have been far easier and quicker for me to be able to speak directly to them.