Geozilla Reviews 

Misleading subscription practices and dishonest refund promises!

GeoZilla charges $2.99 for a trial, then automatically renews at $39.99. Even worse, the subscription does not appear in Google Play or Apple App Store subscriptions, making it difficult to locate and cancel.

What is most frustrating is their double standard: they publicly reply to negative reviews with apologies and promises of refunds, but privately deny those same refunds when contacted by email.

Publicly promising refunds while refusing them privately is unacceptable. Be careful before giving this company your payment details. I strongly advise against subscribing!

If I had only known I would stay far from this site
I signed up for a free trial and the went on to take 3 additional payments
Geozilla.com refund me my money

Trying to cancel a subscription renewal only takes you to a "Change plans" page. Contacting them will likely do little to nothing at all.

The subscription is not visible within "Subscriptions" on iPhone.

⭐☆☆☆☆ Very Disappointing Customer Service and Refund Process

I am extremely disappointed with my experience with GeoZilla. I was charged USD $49.98, and when I tried to resolve the issue and request a refund, the customer support team repeatedly told me they could not find my subscription using either of my two email addresses.

The cancellation and refund process has been frustrating and unnecessarily complicated. I am also disappointed that I received a warning that my support request could be automatically closed within 24 hours while my issue remained unresolved.

I have spent enough time trying to resolve this matter, but I still do not have a satisfactory outcome. I have now raised a dispute with my bank.

Based on my personal experience, I would not recommend this service to others unless the company improves its billing transparency and customer support. I hope other consumers read reviews carefully before subscribing.

It was advertised to locate missing phones,but it CANT EVENT LOCATE THE MISSING PHONE unless it was preinstalled in said phone. Because my girlfriend lost her phone, I had no choice but to try the 2.99$ trial, but there was another charge that's not included in the 2.99$. Absolute scam. Do not even try. I WANT MY MONEY BACK

Customer Details

Name: Farhan Shaikh
GeoZilla User ID: 55830663
Refund Requested: €39.99

I Will Delete This Review if GeoZilla Refunds Me!

I downloaded GeoZilla after paying €2.99, but I couldn’t understand how the app worked or find the location I was looking for. I never used the app or received any benefit from it.

I contacted my bank immediately to cancel the initial €2.99 payment because I didn’t want this service. However, after three days, I was charged another €39.99 when the trial ended.

I emailed both GeoZilla and my bank within five minutes of noticing the €39.99 charge and blocked my card to prevent further charges. Despite this, GeoZilla refused my refund request.

The website offers no clear cancellation option, and the customer support experience has been extremely disappointing.

I sincerely request a fair resolution and a full refund of €39.99. If GeoZilla refunds me, I will delete this review and leave positive feedback.

I would prefer to resolve this directly, but if the matter remains unresolved, I will consider contacting consumer protection authorities and pursuing the appropriate legal options.

Please refund my money and give me a reason to trust GeoZilla again.

Customer Details

Name: Farhan Shaikh
GeoZilla User ID: 55830663
Initial Charge: €2.99
Additional Subscription Charge: €39.99
Refund Requested: €39.99
Subscription Status: Cancelled

Very Poor Customer Support – Unexpected €39.99 Charge. Please Be Careful!

I am extremely disappointed with GeoZilla and the way this situation has been handled. This experience has caused me unnecessary stress and has seriously damaged my trust in the company.

I initially paid €2.99, after which I was redirected to the GeoZilla app. I downloaded the app, but I could not understand how it worked and could not find the location I was looking for. I never actually used the app or received any benefit from the service.

As soon as I realised that the app was not what I expected, I contacted my bank immediately to cancel the €2.99 payment because I did not want this service. I also contacted GeoZilla.

However, just three days later, I was charged another €39.99 for a subscription I never wanted.

I contacted both my bank and GeoZilla support within approximately five minutes of noticing the €39.99 charge. I also blocked my card to prevent further charges.

My question is simple: HOW can you charge me €39.99 when I never used the app and had already contacted my bank to cancel the initial payment?

If I had wanted to use this service, why would I have contacted my bank immediately to cancel the initial €2.99 payment? Why would I want to pay €39.99 for a subscription when I never even used the app?

I understand that the initial €2.99 payment may not have been cancelled in time. However, the additional €39.99 charge is what I find extremely frustrating. I never intended to continue with this service.

The website does not provide a clear and straightforward option to cancel the subscription, so I had to contact support by email. The website was not user-friendly, and despite contacting the support team, I did not receive the helpful response I expected.

Although my subscription has now been cancelled, my refund has been refused. Cancelling the subscription does not resolve the issue of the €39.99 already taken from my account.

I am requesting a full refund of €39.99. I contacted you almost immediately, explained the situation, and made it clear that I did not want this service.

I sincerely request that GeoZilla handle this matter fairly and reconsider its decision. I would much rather resolve this directly with your company and restore my trust in your service.

However, if this matter continues to remain unresolved, I will have no choice but to pursue the appropriate next steps through my bank, the relevant consumer protection authorities, and, if necessary, the appropriate legal channels.

I hope GeoZilla will take responsibility, review my complaint properly, issue my refund, and confirm the outcome in writing. Customers should not have to struggle to resolve a problem like this when they have contacted the company promptly.

I genuinely hope you will do the right thing. Please refund my €39.99 and give me a reason to trust GeoZilla again.

Based on my personal experience, I cannot recommend this app. Please be careful, check the subscription terms, and monitor your payments if you decide to download it.

Je voulais localiser mon smartphone j’ai payé le montant minimum piur un essai. J’ai rentré les infos et c’est toujours resté sur the service is abnormal
Find my smartphone
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J’ai été obligée de bloquer ma carte bancaire.

I would give a zero, scam. What ever you do dont trust google play. It should be shut down. Dont give any information. Takes your money with no results. Cant believe google play supports this scam. Very difficult to stop.

GeoZilla will rip you off , said it was a 3 day free trial , they took money out before the 3 day was up, then took a further $60 out without my permission, don’t do do it it’s a scam

total scam exp , it first shows you that any phone number can locate and then after payment it says only the verified and the user should accept the request and then only the location will be visible , is the total opposite of how they present it at first , worst app and total misleading app

This website is an absolute SCAM. I signed up for a 3-day trial, and about one minute later, they charged me the full monthly subscription fee. I have canceled all subscriptions in my account settings, so I hope they won't charge me any more money. Do not use this platform, it's a total scam.

Fraud they deducted money without aporoval

Location is accurate most of the time and setup took maybe 5 minutes. Would love a dark theme for checking at night, but overall really happy with it.

well desebes no stars what a shit company app didnt work then they charge 3 fees on my credit card last was for $70.00 nz asked for this to be refunded they refused. Dont go near this company or this App.
I used google find my phone no fees amd was so much easierand free.

It’s free app is not free once you sign up for the free trial and give me your details. They take money from you within the app. This isn’t free. I’ve already reported it to Apple and New other guys which have been ripped off by this company when you take the free day trial all of a sudden they decide to take money off you too there’s nothing mentioned about that. They’re underhand why they deal with things is disrespectful and it’s also a scam which they provide and they know how to get around the wrinkles now they’re asking for a review on Trustpilot Simply won’t stop. I will carry on with this guys. We do go on this. Please don’t use this website that are very very dishonest and mistrusting people to use.

At the outset they miss sold the concept. Then as you click through, unbeknownst to you, you are racking up other subscriptions. What with foreign currency transaction fees on top of that, by the time you look at your banking app the list is a mile long. If you are like me and didn’t read trustpilot and are somehow locked in….. when will I learn, then make sure you go straight on to the website, under subscriptions and cancel any of the other, even more expensive subscriptions they have lying in wait for you there. I’m so disappointed in myself. It was late.

Absolut scammers ,
After 3 day trial in july I was being charged several times . I canceled the subscription again in august which I got a confirmation for
and still got charged since then.
I am still writing with the support team, but they say the do not know the account , the creditcard ( which show on the bank statement with geozilla also on it) nor the email- address etc.

Avoid at all costs! I paid for a €3.99 promotional offer to locate a friend's phone. After the payment, absolutely nothing happened. No location, nothing. I read in GeoZilla's replies to other reviews that a phone can only be tracked if the app is installed on the target device. However, this critical information is nowhere to be found at the moment of payment.To make matters worse, I was shocked to discover 3 days later that my card was charged an additional €39.99. They deliberately hide a recurring monthly subscription in tiny print during the checkout process just to enrich themselves on people's backs. This is a disguised subscription and a complete scam.I have already sent an email to support demanding a full refund and I am currently initiating a chargeback procedure with my bank. If I do not get my money back immediately, I will take this matter further with consumer protection authorities.

its a scam for sure first charge for €2.99 next day the tried to take €39.99 and and kept trying for a few weeks but i had blocked the payments after the €2.99 went out
that was in August 14 past