My phone call was answered very quickly, your representative was extremely polite and friendly and ensured that they were able to help and support with my query, which they did really knowledgeably.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good competitive interest rates. Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpfu... See more
Company replied
A bank that offers extremely good savings products and whose staff are friendly and professional. Today I spoke to Mark concerning a maturing fixed rate bond query and he was very pleasant and knowled... See more
Company replied
GB Bank as usual solved my self generated problem! They are always there to resolve any issues. Quickly, efficiently and professionally. The staff are extremely polite, friendly but more importantly... See more
Company replied
Company details
Written by the company
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Contact info
United Kingdom
- gbbank.co.uk
4.8
Excellent
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast customer service.
I called to give notice to close my account. The call was answered quickly. The customer service representative was most polite and professional. She directed me to the website and dealt with my request then and there.
September 4, 2026
Unprompted review
Reply from GB Bank
Hi Paul
Thank you for your great 5-star review!
We are delighted to hear your call was answered quickly and our Customer Service team were polite and professional.
Thank you for choosing GB Bank and for taking the time to share your experience - we really appreciate it.
Kind regards
The GB Bank Savings Team
I am missing my monthly interest…
I am missing my monthly interest payment for September, the customer service agent informed me that they had had an issue on Monday night, but this had been rectified and I would receive the payment by 5.00 pm on the Thursday, 1 day late. As of writing this at 20.09 on the Thursday night I have still not received my payment. Not good now I will have to call again to try and find where my money has disappeared to
September 3, 2026
Unprompted review
Reply from GB Bank
Hi Joanne
We are very sorry your September interest payment has been delayed and recognise the frustration and concern that this has caused you.
We understand that the issue has now been rectified and interest payments have now been made.
We have been unable to locate your account from the detail we have here, but, we would really like the opportunity to investigate the issue on your account and ensure it is fully resolved for you.
Please contact us to discuss further on 0808 164 2111. our Customer Service team are available Monday - Friday (except bank holidays) 9.00am - 5.00pm.
Kind regards
The GB Bank Savings Team
Good customer service
Both times I've spoken to GB Bank staff on the phone, they've been professional and helpful, and put me at ease. I was glad that I called.
September 3, 2026
Unprompted review
Reply from GB Bank
Hi Daniel
Thanks for taking the time to share your experience of speaking with our Customer Service team.
We are delighted to hear that both of your conversations left such a positive impression and that the team were professional and helpful and were able to put you at ease. We will ensure your great feedback is shared with them.
Thanks again for taking the time to share your experience - we really appreciate it.
Kind regards
The GB Bank Savings Team
Good at sorting out opening payment
Was having difficulty paying into a new account, transpired that my 21 day limit was 2 days to late however when I was able to forward an email stating 30, operated was asking her bosses to extend limit.very happy with service , clear and concise.
September 3, 2026
Unprompted review
Reply from GB Bank
Hi Peter
Thanks for your great 5-star review!
We are delighted to hear that our Customer Service team were able to extend the funding window and we are delighted you have chosen to save with GB Bank.
Thank you for taking the time to share your experience - we really appreciate it.
Kind regards
The GB Bank Savings Team
Ann-marie dealt with our enquiry
Ann-marie dealt with our enquiry, she was extremely helpful, as I attempted to transfer monies into into an old account, this is none being resolved, THANK YOU.
September 1, 2026
Unprompted review
Reply from GB Bank
Hi Jim
Thank you for your great 5-star review!
We are delighted to hear that Ann-Marie was extremely helpful with your transfer enquiry. We will ensure you kind feedback is passed on to Anne-Marie.
Thank you for taking the time to share your experience - we really appreciate it.
Kind regards
The GB Bank Savings Team
Had a query as my bond was expiring
Had a query as my bond was expiring. No phone queues, selected option and straight through to very helpful advisor.
Great - maybe some the big banks could get some ideas here!
September 1, 2026
Unprompted review
Reply from GB Bank
Hi Steve
Thanks for your great 5-star review!
We are delighted to hear that you experienced no waiting around and were connected directly to a helpful advisor when you needed assistance from our Customer Service team regarding with your maturing bond.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
The art of getting 5 star reviews
Its actually very easy to give customers a first class customer service experience. You just have to answer calls in a reasonable amount of time, don't have too many press 1, 3, 3 of 7 options etc, listen to the customers questions and hear why they are calling, answer the question without vague answers, don't put customers on hold to check for answers in other words make sure your staff are well trained in your products and can answer all questions in all scenarios, if you do all these things correctly, then you have achieved 5 star trustpilot status.
And, I can say GB Bank has done all the above in my experience as at Aug 2026. So its easy for me to give 5 star to GB Bank. Staff answer calls in a timely manner, listen to questions, answer with proper reassuring answers. Knowledged staff and friendly.
*****
August 5, 2026
Unprompted review
Reply from GB Bank
Hi Mic
Thank you for your fantastic 5-star review!
We are delighted to hear that our team's responsiveness, knowledge, and friendly approach made such a positive impression.
Your feedback means a great deal to us, and it's wonderful to know that we delivered the level of service you expect and deserve. We will be sure to share your kind comments with the team.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Consistently the best of customer support.
Simply excellent customer service and support whenever you need it. Special thanks to Swags, for her help today, providing great customer empathy, patience, technical expertise, and friendly assistance. Great experience yet again.
August 26, 2026
Unprompted review
Reply from GB Bank
Hi
Thank you for your wonderful review and for your continued trust in GB Bank. It means so much to hear that you have consistently received the high level of service we strive to provide.
We are especially delighted to hear your kind words about Swags. Her empathy, patience, technical expertise, and friendly approach are qualities we greatly value, and we are thrilled that she made such a positive impact on your experience. We will ensure your lovely feedback is passed on to her.
Thank you for taking the time to share your experience, we really appreciate it, and we look forward to continuing to support you whenever you need us.
Kind regards
The GB Bank Savings Team
I had some trouble transferring money…
I had some trouble transferring money between banks and the lady and gentleman I spoke to was so helpful and understanding to resolve the problem.
August 26, 2026
Unprompted review
Reply from GB Bank
Hi James
Thank you for your 5-star review!
We are delighted to hear our Customer Service team were understanding and helpful to resolve the issue transferring your funds.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Reaching a helpful Agent
Being able to reach an Agent that was not 'AI' and resolving my issue swiftly
August 26, 2026
Unprompted review
Reply from GB Bank
Hi
Thank you for your 5 star review!
We understand how reassuring it can be to speak directly with a member of our team, and we're pleased that your query was resolved swiftly.
We really appreciate your feedback and for taking the time to share your experience.
Kind regards
The GB Bank Savings Team
A fantastic service experience on 3…
A fantastic service experience on 3 separate calls, 3 call handlers ALL were exceptional, they understood the reasons for the call, they acted on it and followed the calls up to ensure resolvced. Clearly a UK call centre base, with a trained team that had a very clear understanding of products, procedures and customer service. Well done, I highly recommend.
August 21, 2026
Unprompted review
Reply from GB Bank
Hi Angela
Thank you so much for your fantastic 5-star review and for your recommendation.
We are delighted to hear that each of your interactions with our Customer Service team was such a positive one. Receiving praise for three separate calls is especially rewarding, as it reflects the consistency of service we strive to provide to every customer, every time.
It's fantastic to know that our colleagues took the time to understand your needs, act on them promptly, and follow through to ensure everything was fully resolved. We are also pleased that their knowledge of our products and procedures, along with their commitment to excellent customer service, stood out to you.
Your feedback means a great deal to us, and we will ensure we share your kind words with the wider team.
Thank you for choosing GB Bank and for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Very good service…
Spoke to an extremely helpful lady today after I made an error paying into a newly opened account.
She went above and beyond to reassure me that the payment would be turned around, checking various additional details with me while I was still on the call and checking the status of the payment plus giving me the timeline for when the money would be back in my account.
The reception kept dropping in and out as it is apt to do when calling from my home but the lady was patient and kind and kept hanging on for me.
So..very impressed with your service, GB Bank, I wish more companies were like you!
August 19, 2026
Unprompted review
Reply from GB Bank
Hi Liz
Welcome to GB Bank and thank you so much for your fantastic 5-star review!
We are delighted to hear that our colleague was able to provide the reassurance and support you needed after your payment issue. We understand how worrying it can be when something doesn't go as expected, particularly with a newly opened account, so it's wonderful to know that she was able to put your mind at ease and keep you informed throughout the process.
We are especially pleased that her patience and determination shone through, even with the challenges of an unreliable phone connection. Going the extra mile to support our customers is exactly what we strive for, so please don't hesitate to contact us again if you need any further support.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Reply from GB Bank
Hi Marea
Thank you for your great 5-star review!
We are delighted to hear that Claire in our Customer Service team was helpful, knowledgeable and patient. We will ensure we pass on your kind comments to Claire who will be thrilled to know she has delivered such a positive experience.
Thank you for taking the time to share your feedback - we really appreciate it.
Kind regards
The GB Bank Savings Team
Polite and intelligent representative
Polite and intelligent representative. Very informative
August 19, 2026
Unprompted review
Reply from GB Bank
Hi Diana
Thank you for your great 5-star review!
We are delighted to hear that our Customer Service team have been polite, intelligent and very informative.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Proven company
Having invested in this company before and being completely satisfied with them I had no problem reinvesting.
Contact by phone and problem solving is excellent.
August 13, 2026
Unprompted review
Reply from GB Bank
Hi Derek
Thank you for your great 5-star review!
We are delighted to hear that you have chosen to save with us again, based on your previous experience with GB Bank. Knowing that our telephone support and problem solving have contributed to gaining your trust is truly rewarding for our team.
Thank you for choosing GB Bank again and for taking the time to share your experience. We look forward to continuing to help your savings grow.
Kind regards
The GB Bank Savings Team
The lady who helped me was Swags
The lady who helped me was Swags, she was very friendly and couldn't do enough to help me. Lovely person.
August 14, 2026
Unprompted review
Reply from GB Bank
Hi Richard
Thank you for your great 5-star review!
We are delighted to hear that Swags made such a positive impression and provided the friendly, dedicated support you deserved. Knowing that she went above and beyond to help you is exactly the experience we strive to deliver to all our customers.
Your lovely feedback will be shared with Swags, who I'm sure will be thrilled to know how much her assistance meant to you.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
My call was answered very quickly and…
My call was answered very quickly and dealt with in a polite, professional manner. All my queries were answered and a call back promised with more information which came very quickly. I was highly impressed with the service and glad I chose GB Bank to invest in.
August 12, 2026
Unprompted review
Reply from GB Bank
Hi Rosamund
Thank you for your fantastic 5-star review.
We are delighted to hear that your call was answered quickly and that our team provided polite and professional service throughout. It's especially pleasing to know that all of your queries were addressed and that the promised follow-up call was delivered promptly with the additional information you needed.
Providing responsive, reliable, and helpful customer service is something we strive for every day, so we're thrilled that your experience left such a positive impression. It's wonderful to hear that our service has reinforced your confidence in choosing GB Bank for your savings and investment needs.
Thank you for taking the time to share your experience. We really appreciate your feedback and look forward to supporting you in the future.
Kind regards
The GB Bank Savings Team
Absolutely delightful operator from GB…
Absolutely delightful operator from GB bank. So very helpful and polite it made my day. Keep up the good work GB bank
August 12, 2026
Unprompted review
Reply from GB Bank
Hi Neil
Thank you for your 5-star review.
We are delighted to hear that our team member was so helpful and polite, and that your experience with GB Bank had such a positive impact on your day.
Providing friendly, personal service is something we pride ourselves on, so it's fantastic to know that this was reflected in your interaction with us.
We really appreciate your kind words and support. Thank you for taking the time to share your experience, and we'll be sure to pass your feedback on to the team.
Kind regards
The GB Bank Savings Team
Speedy response
Speedy response, accurate and detailed explanations and friendly.
August 11, 2026
Unprompted review
Reply from GB Bank
Hi Peter
Thank you for your great 5-star review.
We are delighted to hear that you received a speedy response to your enquiry and that our Customer Service team offered a friendly detailed explanation.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Efficient, Prompt
Prompt, efficient, professional service. Friendly and patient. All round good service.
August 11, 2026
Unprompted review
Reply from GB Bank
Hi Chris
Thank you for your great 5-star review.
We are delighted to hear that our Customer Service team were prompt and efficient offering friendly professional service.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
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