Go'Bolig Reviews 

Fast service, attentive and friendly customer service, with a digital and modern approach.

Fast and responsive. Everything was smoothly handled.

The interaction and communication overall with entire personal involved was as per expectation therefore a good customer service .

Well done Team !

A really fast service, and everything went smoothly

Fast and competent! Thank you😊

I had a very disappointing experience with this real estate company. After viewing a studio, we were contacted by one of their representatives and told that we had been selected to rent it. We promptly submitted all requested documentation and spent two weeks going through the process.

Then, the representative handling our case went on maternity leave, and the very next day another agent (Lasse B.) contacted us to inform us that the studio had already been rented to someone else. When we called for clarification, we were simply told that a contract had already been signed and nothing could be done.

This is extremely unprofessional and disrespectful. They made us waste valuable time, money, and other rental opportunities, only to suddenly tell us the property was no longer available.

I strongly recommend looking for services elsewhere.

Clear process, fast turnaround and easy to arrange practicalities. As a not Danish speaker I could use a version of contract in English, but with some efforts I managed to do this.

We haven’t had hot water in the shower since the beginning of January. Gobolig won’t help with that at all (it’s been reported 4 times), Kredsløb says it’s the landlord’s fault, so we have to keep freezing for god knows how much longer. We pay waaaaay too much to live there and get this sort of treatment. Also there are rats everywhere and no parking places available because they decided to build even more apartments around the neighbourhood.

I had a very good experience with Go'Bolig when looking for an apartment in Aarhus. Morten Friis was very responsive and helpful. Communication in English was good. I recommend them.

As a new resident in Denmark the Go'Bolig Administation Team was very supportive in managing all agreements with speed and flexibility.

Assistance and guidance from company experts to change parking and respond quickly to friends.

I became a Go'Bolig customer a few days ago when I found an apartment through an online platform that led to Go'Bolig, they were very nice and helped with all the initial information. I am looking forward to continuing this good relationship with the company.

Great communication and support from the first moment. Whatever I needed the team provided or clarified promptly.

I have ventilation over my apartment which is almost 40 dB all time.

It is far above legal limits and is causing me distress.

I notice since I moved in and notified at least 4 times, and they are not even willing to tell me the name of the ventilation company that is responsible for this illegality.

They however, do care that no overcharged tenant leaves their damn shoes outside their tiny homes because of "policies".

EDIT: wow fast reply , let’s see how it goes as they actually contacted me, will update accordingly

We have been renting with GoBolig for several years, and our experience has been consistently disappointing.

• Appliances not working for months (2 and still counting): Both our washing machine and dishwasher have been out of service. We reported the cases immediately and have spent two months making more than 11 long phone calls, sending over 20 messages, and receiving 3 technician visits — yet nothing has been fixed. We are still waiting for a proper resolution. Usually, you hear that their system is down or that they will forward the message.

• Heating problems: We live on the top floor, and during our first winter, the heating did not work at all. We were told it was due to “lack of pressure.” When someone finally addressed it, the temperature increased from 16°C to 22°C. The next winter, the same problem occurred, and it took over three months to fix. Despite this, we received no compensation for living in cold conditions.

• Temperature controls: Each room has its own control, but they have never worked properly. No one was ever able to link the controllers to each room. We have had to live with a constant temperature across the whole apartment, and by the end of each winter, we end up shutting it off manually with the outdoor valve. Essentially, the heating is either fully on or completely off.

Overall, maintenance issues are not resolved, cases are closed before being fixed, and tenants are left without essential services for months at a time. Communication is frustrating, responsibility is avoided, and compensation is never offered.

This level of service is unacceptable — especially when paying premium rent.

============= EDIT =============

Nice job trying to defend yourself, GoBolig, but let me put this straight with dates so it’s clear who is actually at fault.

• 30.7. (Thursday) – Dishwasher and washing machine reported broken.
• 31.7. (Friday) – You asked for the type/model numbers.
• 4.8. (Monday) – You closed the case because you “hadn’t heard from us over the weekend.”
• 4.8. – The same day, we opened a new case and provided the model numbers and photos.
⠀
• 60 days later - That case is still ongoing as of today (29.9.), and we have not received new machines. So no, it has not been fixed. So we still do not have washing machine nor dishwasher.

To clarify my efforts:

• At least 12 calls that I initiated and see in my call history (my flatmate did some too - some over 30 minutes long) on 26.8., 27.8., 2.9., 4.9., 5.9., 11.9., 16.9., 18.9., 19.9., 23.9., 26.9. and 29.9.
• More than 20 written messages in the MitGoBolig portal (6 cases in total opened and closed). I was even asked to stop opening cases. At some point, you also closed the ongoing case without resolving it, so after a call, you reopened it again.
• Direct correspondence with Jacob L. S., property manager (who told me to use the portal, which was down, confirmed by your own administration after trying and calling them) and Birgitte I. L. (who has been very polite and helpful in the call centre).
• Calls with Bolind and 3 technician visits — none resolved the issues.

Regarding the heating, the technician who finally came was not able to fix it properly. He left the controllers in the kitchen and said we would “have to figure out which one works for what.” We ended up setting them all to the same temperature. That’s why the heating has always been either fully on or completely off.

So if my numerous calls, responses, and the fact that three people have already visited the apartment are “not enough” for you, it’s bold to claim the issue is my lack of response. You clearly know about the cases — they are just not being solved.

You respond faster to reviews on Trustpilot than to actual maintenance problems. Maybe focus on fixing issues instead of making tenants look like the problem.

We had a great experience with Go’Bolig. The process was smooth, clear, and professional from start to finish. Communication was fast, and the staff were friendly, helpful, and made everything easy for us. We’re very happy to have found our new home through them.

Quick answering and smooth process to rent!

I was in waiting place while me and my husband applied for the apartment from many other rental sites. The response was so slow and procedures was also lengthy from other renatl sites.We were desperatly looking for an apartment and within a short time that also only through a conversation on phone with rental consultant Mr. Frederik Andersen we got our beautiful private apartment within 24 hrs of contact from gobolig. We were able to move in within 24 hrs after first conversation on phone. The rent amount and apartment both are appealing. Also the members of gobolig were so polite and helpful. I definitely recommend gobolig. It's best for me in my experience.

Very good and nice experience. Thanks for everything

Poor service and damn slow in responding to customers.

I recommend them to focus more on responding to customers and assist them in understanding the process as they are their main stakeholders.

They take customers for granted and behave as if they are doing a free service.

Overall a neutral experience and also house's which they show are very expensive than the market price.