Gouda Reseförsäkring Reviews 

I bought travel insurance for two people for the first time last year, and I’m really impressed. I had to make a claim, and the whole process was super smooth.

I received my refund within a few days. The support team was helpful and responsive from the start. I have already recommended this insurance to my friends who use other providers. Great job, and keep up the excellent service!

So my flight got cancelled due to the war - the flying company refunded my ticket but because of the situation I had extra expenses for those days before I got on a new flight back home. I contacted Gouda which assured me that I can get some compensation back for those extra costs. When I followed procedure and sent in all invoices I got a reply that felt AI generated which claimed that I can't get a refund and that it is a flying company responsability that I got extra costs...sure the outbreak of war is a responsability of a flying company. What is the point of having an insurance then?

Sebastian solved everything. Thank you!

Always helpful!

My mother had an accident I have no experience with the insurance before , this is the first time . The hospitalization cost was huge, Once I have the necessary documents , certificates and receipts directly from hospital , Gouda made life easier in the financial point of view .

Very nice experience.

Last 2 times this company don't answer from anything, made my losse the money and pay for my self anything. is nos a genuine company when u have a problem, ask for many thing when u have problems and never answer back for the service, i can send more info about this

The response was prompt and the answers to my queries were clear.

Everyone who answered my emails and calls were very helpful.
Especially Sara and Andres.

I am very satisfied with Gouda's services, it is my first experience with them, and I will continue buying their insurance for me and my family. Many thanks for everything.

good solution to problems.
quick response.

They are very helpful and kind. They replied the soonest possible they can to my concern.

We travel a lot and we have always chosen Gouda Insurances. We have never before had any issues or claims.Unfortunately we had bad luck our last trip and my grandson was ill during our stay in the Maldives. For the first time we had to make a claim. Three (3!) months after we reported this to Gouda they opened the case and after such a long time they began asking questions about obvious and already reported things. Week after week again nothing happened. Finally they gave the wrong compensation and ignored calling us back when we tried to contact them. I am sorry, but we will never again choose them for our coming trips. Terribly bad service and nonchalant treatment of loyal customers.

THEY ANSWER WITH A MINUTE AND THEY GIVE ALL THE INFORMATION WHAT I WANT EASY CONTACT WITH THEM I AM VERY HAPPY.

Good service and fast.

I moved to the US from Sweden to study and decided to buy the insurance from Gouda. When i was here i suddenly got very ill and had to go to the hospital. Gouda told me that they would pay for my bills but has yet to do so months later. it has now been over 5 months and im afraid that my bills will go to the bill collectors in the US. Im now left with a bill that is over 50 000 swedish kr and they refuse to answer my emails that ive been sending them for weeks.

I have been a customer with Gouda (Danish branch) before, and never had any issues or claims, so I never had any reason to complain.
Now, for the first time I did make a claim, as I had my laptop bag with all its contents stolen from my (locked) hotelroom whilst I was sleeping in the very same room.
Someone seemingly got hold of a staff key and let themselves in in the middle of the night and snatched the bag.

Now, firstly, it has been extremely difficult to get hold of Gouda, I have only succeded by email with very long response times.
And when they do respond it seems as if they didnt read the information I provided.
As they initially denied my claim on the grounds that someone had “permission” to enter my room, and therefore they dont cover.
That seems rather absurd, I didnt lose my key, or give it to anyone. So they seem to imply that anyone with a key, be it a thief or your landlord, can just steal your stuff and you will be at fault.

I contested this, due to the absurdity, and now they deny my claim again.
This time on the grounds that I didnt exhibit due care. Now they didnt clarify whether that was because I was sleeping in my locked room, or because I didnt put my laptop bag in a safe whilst I was still in the room.

Either way, if you use Goudas travelinsurance Id suggest you sleep with one eye open.

Another interesting aspect here is that their “aktsamhetskrav” is supposedly more strict the higher the value of the item in question.
I did not actually request that they replace my laptop, since the laptop is not mine to begin with.
I basically just wanted my headphones and glasses replaced, but Im sure from the decisions they have rendered thus far, they havent reviewed my actual claim.

I sincerely hope the rest of you get fairly compensated should you be as unfortunate as I have, but I wouldnt expect it given how far they are pushing their interpretation of the contract to avoid compensation.

Second to none service, swift, and proper communication!