Quick delivery, good quality
April 7, 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Where stories meet elegance | Unique jewelry designs with personal engravings | Our entire collections are chosen by our love for jewelry. The materials of the jewelry contain high quality within your budget!
Contact info
Boekhorststraat 157, 2512 cp, den haag, Netherlands
- 0616002150
- customercare@byperin.nl
- byperin.nl
3.5
Average
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed
Normally, I am not the type of customer who leaves a negative review, but in this case, I truly believe it is necessary.
This is not about the quality of the jewelry itself. Unfortunately, I did not even get the chance to evaluate that. I ordered a piece of jewelry as a gift for my friend and clearly specified a particular engraving when placing the order. However, the engraving I requested was not done at all.
When I received the item, I was genuinely shocked, as I had been expecting a completely different engraving. I immediately contacted customer support. While they did respond, there was no acknowledgment of responsibility and no willingness to admit that a mistake had been made even though I could clearly prove that I had submitted a different engraving request and even provided screenshots as evidence.
Afterwards, I asked what possible solution they could offer and followed up with another question. To this day, I have not received any further response. I find this unacceptable for a business of this kind especially after I explained that the item was intended to be a gift. As a result, I am now left without a present.
Please don’t get me wrong, mistakes can happen, and that is completely normal. They can be discussed and resolved through proper communication. However, that only works if both sides are willing to communicate, and unfortunately, that was not the case here. I genuinely enjoy supporting smaller shops, but this time I was truly very disappointed and saddened by my experience.
February 23, 2026
Unprompted review
Reply from By perin jewelry
Dear KN,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you feel disappointed, especially since this was meant to be a gift.
We would, however, like to clarify what happened from our side.
Before placing your order, you contacted us to ask about engraving the bracelet in Kurdish. As Kurdish is a language we are familiar with, we kindly assisted you with part of the translation to help you achieve what you wanted.
When the order was placed, the engraving text entered on the bracelet itself was written in Turkish. However, in the order note you mentioned that you wanted the Kurdish version/translation of that text. The text that was ultimately engraved was exactly the text that was submitted with the order. We always copy and engrave the provided text exactly as written, to avoid making assumptions or altering personal messages.
After receiving your message stating that you had expected a different engraving, we explained that based on the information submitted with the order, it was not clear that a different final text should have been used. Since personalized items are produced exactly according to the customer’s submitted text, we rely entirely on what is written at checkout.
We did respond to your message and clarified the situation. After our explanation, we did not receive any further reply from your side.
We completely understand that mistakes can happen, especially with translations in different languages. However, in this case, we engraved the bracelet exactly as requested in the order details provided. We always recommend carefully reviewing the final text before completing a personalized purchase, as we cannot change or reinterpret the text once production has started.
We genuinely value every customer and always aim for clear communication and fair solutions. We’re sorry that this experience left you feeling disappointed, as that is never our intention.
Kind regards,
Byperin | Perin jewelry
Order Issue - image barely visible
Hello,
I received my necklace today, but the engraved photo is barely visible. The image can only be seen when the pendant is tilted in a specific angle. In normal light, it looks grey and the photo is not recognizable.
This does not match how the product was shown on your website.
Please see the attached photos for reference.
I would like to request a replacement with proper engraving quality.
Order number: P017905
Thank you for your support.
Best regards,
FANAJ ARDITA
Schubertstr.7
89269 Vöhringen
January 27, 2026
Reply from By perin jewelry
Dear Fanaj,
Thank you for your review. We’re sorry to hear that you are not satisfied with the necklace.
Our spinner necklace is actually one of our best sellers, and the quality of the engraving is something we consistently receive very positive feedback on. For that reason, we do not fully recognize the situation as described.
It is important to mention that the final result of a photo engraving strongly depends on the quality of the image that is uploaded. In your case, the photo provided was black and white and unfortunately very blurry. We did our best to enhance and strengthen the image before engraving it, to achieve the best possible result.
Because this is a photo engraving (and not a text engraving), the visibility naturally depends on lighting and angle. The image becomes clearer when the pendant is tilted and light falls on it correctly. This is characteristic of photo engravings and is also shown clearly on our website and social media, where we demonstrate how the engraving becomes visible by moving it in the light.
In our opinion, considering the quality of the original photo, the necklace turned out as well as possible. That said, we always want our customers to be happy with their purchase, so you are welcome to contact us directly to discuss possible options.
Kind regards,
Byperin | Perin jewelry
www.byperin.com
Poor customer service
The jewellery is beautiful but that’s about the only nice thing i can say. I bought the blue hamza bracelet and i loved it so much i decided to buy the matching necklace a few months after.
The first couple times i wore it i found that it kept falling off and slipping into my shirt without me realising and so it put me off wearing it because of a fear that i would lose it. One specific time it had fallen off somewhere along the 15 minute walk from my house to the train station and my boyfriend and i spent an hour retracing my steps with a flashlight at 2am to find it which made us miss the last train home. I wore it a couple more times at home because i thought maybe im not securing it strong enough but after a certain point i realised the clasp is just loose and faulty. Stupidly i decided to wear it out, asking my boyfriend to make sure it was secure and on my way home from his house i realised somewhere along my journey it had fallen off and i could not find it. I emailed customer support within the warranty window because i was sad to lose it and to me €60 is not an amount i want to just throw away. I heard back within a day initially, they were asking for more information so i provided it. A week passed and no response so i wrote a follow up email and then 3 weeks passed and still no response, i even wrote to them on Instagram asking for their usual response time. This was in July and in September i wrote to them again on Instagram and they responded asking how they can help only to leave me with no response yet again which honestly feels like a joke.
September 4, 2025
Unprompted review
Reply from By perin jewelry
Dear Ebony,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve had with your bracelet and the trouble it caused you, that is absolutely not the experience we want any of our customers to have.
We also apologize for the delay in communication. You should always be able to count on a timely and helpful response from us.
Regarding the faulty clasp: normally, whenever a product issue is reported within the warranty period, we’re more than happy to repair or replace the item. However, we do need some form of evidence (such as photos or videos) to assess the issue properly, especially in cases where the item is no longer available for inspection. Without this, it becomes very difficult for us to determine what went wrong and offer the appropriate solution.
If you still have any photos, videos, or even older messages showing the issue with the clasp, please send them to us. Even partial evidence can help us move forward and find a fair resolution for you. We truly want to assist and ensure you feel supported.
Once again, our sincere apologies for the inconvenience you’ve experienced. Please reach out to us with any information you can provide, and we will personally make sure your case is reviewed as a priority.
Lots of love,
Team Perin | Byperin
www.byperin.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.