BIKE24 Reviews 

I bought several times on Bike24, is one of the most affordable and reliable e-commerce shop you can find for bycicles and compoents, where you can find everything you need.

Ordered bike 2 weeks ago , only to be told 2 weeks later its delayed a further 2 weeks ago "due to high orders due to end of summer sale" . No new estimate delivery date provided.

email communication is very slow. No update on order after placed .

Title: Bike arrived, but terrible communication and chaotic payment system cost me money

Where do I even begin? I placed an order for a bike on Friday, August 7th, 2026. After 8 days (Saturday, August 15th), the full amount of €4,250 was suddenly refunded to my bank account without any explanation.

Prior to the refund, after 4 business days with no change in my order status, I reached out to customer service just to check if everything was okay. Given the high value of the purchase, I was naturally concerned. After waiting about two hours, I received a automated reply that provided zero helpful information. Fortunately, replying to that email allowed me to request a review by an actual support agent.

By the 6th business day, with the status still unchanged, I tried calling the contact number listed on their website: +49 (0) 351 / 417 497 - 50. The formatting of the number itself seemed suspicious, and despite trying dozens of combinations—with and without AI assistance—I was completely unable to place the call from Ireland.

When the money was unexpectedly refunded on Saturday, I genuinely began to worry that the website was a scam and felt fortunate to have received my funds back. To protect my money, I transferred the €4,250 to another account and decided to order the bike from a local shop instead, willing to pay a bit more to avoid further risks. I even paid a deposit at the local dealer.

However, a week later, BIKE24 charged my card again without warning. Because the funds were no longer in that account, my balance went heavily into the negative, and I ultimately lost the deposit I had placed at the local shop. The money I had hoped to save by buying online was completely wiped out by this poorly designed payment process.

A few points of feedback for BIKE24:

Transparency: Please inform customers upfront—in clear, bold text—if high-value orders above €4,000 will sit with an unchanged status for up to two weeks so people know it is standard procedure.

Payment Processing: Re-charging an account long after issuing an unexplained refund is unfair and creates severe financial inconvenience.

Accessibility: Fix your phone hotline formatting so international customers can actually reach you. (Ironically, I received an email from support claiming my order was fine right around the time the initial refund was issued).

On a positive note, the bike did arrive safely after 16 business days, and I am glad to have it. However, the order process was a complete nightmare and resulted in financial loss for me. 2 stars out of

I placed an order on July 12, 2026, for New Balance FuelCell Rebel v5 running shoes. It has been 7 weeks, and the parcel still hasn't arrived. The tracking hasn't updated since July 17th, with the last scan showing it in Frankfurt. Since the order value is under 150 euros, it doesn't even require customs clearance upon arrival, yet the package never reached the country. Customer support is completely unhelpful; they haven't resolved the issue and are still not refunding my money. Total lack of professionalism. I strongly advise against buying from Bike24.

Quick order, great products, normal price and very good organized delivery.

great price for high quality items found what i need in stock fast shipping

Terrible experience.
I will not be ordering from them again.
The worst part was shipping with GLS.
Shockingly incompetent!

Everything was ok and delivered on time, although there was a problem with the tracking on the website (didn't show the actual status correctly).

I have ordered a sports watch at a discounted price. Happy with the purchase

Made a few orders, nothing much to say except it's good products and service. Love the fact that I can order many brands in one place 👌

High quality products
Reasonable fast delivery
in Europe
Big product range good online system

Bike24’s use of GLS lets them down. 98% of GLS Belgium’s reviews on Trustpilot are 1 star (the lowest you can give). 4 promised deliveries that never happened, no alternative delivery options available and no contact by phone, despite me providing Bike24 with my number on the order. Why would any company build its reputation on such a terrible service provider?

We tried 3 times today to place this order. Twice, the company rejected it, saying we were not properly registered or did not have a proper VAT ID number. We sent a few emails to provide proof... Anyway, we lost a few hours trying, and in the end we were forced to place the order as a private person.

Bike24 baits customers with fake stock.

with pretty much every 'well priced' item they say it is in stock, but when you actually klick on the item it turns out to be out of stock. even with the size and 'in stock' filter enabled it gives you FAKE results.

Checked for multiple weeks now.
This website is a waste of time.

Excellent service, fast and convenient.

as always quick and very well protected
numerous orders, never disappointed

I had a pleasant experience with bike24. They are very responsive and professional.

Wide range of products. Easy for buying and fast delivery even if the shipment it to other country. Very happy with Bike24. I will continue buying, for sure.