I love BestSecret! It’s one of my favorite online sites. They offer amazing top brands at unbeatable prices. The quality is always great and delivery is smooth.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been using BestSecret for more than six years, and it has never disappointed me. The service is fast, reliable, and consistently delivers excellent quality. The selection of premium brands i... See more
Company replied
No negative points, world leading online store; I buy for a couple of years from this store. I cannot find any obvious weaknesses. The prices are the lowest but only for the most expensive items. The... See more
Company replied
I recently discovered their app and placed a few orders. Their selection of clothing and accessories is huge, with great offers and discounts. I returned two items as they didn’t fit me and the they s... See more
Company details
- Clothing Store
- Baby Clothing Store
- Children's Clothing Store
- Haute Couture Fashion House
- Men's Clothing Store
- Women's Clothing Store
About BESTSECRET
Written by the company
BESTSECRET ist eine der führenden Adressen in Europa für Premium- und Luxusmode zu exklusiven Preisen.
Da BESTSECRET mit den begehrtesten Marken der Welt zusammenarbeitet, bietet die Mitgliedschaft Zugang zu einem besonderen Erlebnis mit Herren-, Damen- und Kindermode zu Preisen, die nirgendwo sonst zu finden sind. Die sorgfältige Auswahl an Bekleidung wird ergänzt durch Beauty-Produkte, Interieur und eine grosse Auswahl an Accessoires.
BESTSECRET hat darüber hinaus Stores in München, Dornach und Wien, die nur für Mitglieder zugänglich sind. Zusammen mit dem Onlineshop bilden sie eine geschlossene Community, in der Modeliebhaber und Premium- und Luxusmarken zusammenkommen, um etwas Einzigartiges zu schaffen.
BESTSECRET est l'un de principaux site de e-commerce européen dédiées à la mode haut de gamme et de luxe Off-price, accessible uniquement sur invitation.
Grâce à des partenariats avec certaines marques des plus convoitées du monde de la mode, nous offrons une expérience shopping haut de gamme unique en son genre. Notre offrons un large éventail de catégories : prêt-à-porter femme, homme et enfant, beauté, décoration d’intérieur et accessoires — le tout à des tarifs exclusifs pour nos Membres, tout au long de l'année.
Au-delà de notre plateforme en ligne, BESTSECRET opère également des magasins physiques en Allemagne et en Autriche.
BESTSECRET is one of Europe’s premier destinations for off-price premium and luxury fashion.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Da BESTSECRET mit den begehrtesten Marken der Welt zusammenarbeitet, bietet die Mitgliedschaft Zugang zu einem besonderen Erlebnis mit Herren-, Damen- und Kindermode zu Preisen, die nirgendwo sonst zu finden sind. Die sorgfältige Auswahl an Bekleidung wird ergänzt durch Beauty-Produkte, Interieur und eine grosse Auswahl an Accessoires.
BESTSECRET hat darüber hinaus Stores in München, Dornach und Wien, die nur für Mitglieder zugänglich sind. Zusammen mit dem Onlineshop bilden sie eine geschlossene Community, in der Modeliebhaber und Premium- und Luxusmarken zusammenkommen, um etwas Einzigartiges zu schaffen.
BESTSECRET est l'un de principaux site de e-commerce européen dédiées à la mode haut de gamme et de luxe Off-price, accessible uniquement sur invitation.
Grâce à des partenariats avec certaines marques des plus convoitées du monde de la mode, nous offrons une expérience shopping haut de gamme unique en son genre. Notre offrons un large éventail de catégories : prêt-à-porter femme, homme et enfant, beauté, décoration d’intérieur et accessoires — le tout à des tarifs exclusifs pour nos Membres, tout au long de l'année.
Au-delà de notre plateforme en ligne, BESTSECRET opère également des magasins physiques en Allemagne et en Autriche.
BESTSECRET is one of Europe’s premier destinations for off-price premium and luxury fashion.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Contact info
Margaretha-Ley-Ring 27, 85609, Aschheim, Germany
- 0800 040 050
- service@bestsecret.ch
- bestsecret.ch
4.6
Excellent
668 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All items purchased were of excellent…
All items purchased were of excellent quality. Congratulations on your expertise.
August 31, 2026
Reply from BESTSECRET
Thank you very much for your wonderful review.
We are delighted to hear that you are satisfied with the quality of all the items you purchased. Feedback like yours is a great recognition of our team's efforts and motivates us to continue providing our members with an excellent shopping experience.
Thank you for your trust and support. We look forward to welcoming you back to BestSecret soon.
Team BESTSECRET
Reply from BESTSECRET
We're glad you found products that suit your preferences. We appreciate your feedback.
Team BESTSECRET
Reply from BESTSECRET
Thank you very much for your wonderful review.
We are delighted to hear that you are happy with our prices, after-sales service, and overall shopping experience. Feedback like yours is a great motivation for our entire team and encourages us to continue providing the best possible service to our members.
Thank you for your trust and support. We look forward to welcoming you back to BestSecret soon.
Team BESTSECRET
I love BestSecret
I love BestSecret! It’s one of my favorite online sites. They offer amazing top brands at unbeatable prices. The quality is always great and delivery is smooth.
August 25, 2026
Reply from BESTSECRET
Thank you so much for your wonderful review!
We are delighted to hear that BESTSECRET is one of your favorite online shopping destinations. Knowing that you appreciate our selection of premium brands, attractive prices, product quality, and reliable delivery means a lot to us.
Your kind words are a great motivation for our entire team and encourage us to continue providing the best possible shopping experience.
Thank you for your trust and loyalty. We look forward to welcoming you back again soon.
Team BESTSECRET
Very good delivery and knife set
August 24, 2026
Reply from BESTSECRET
We are so pleased to hear that you had such a positive experience with both the delivery and your new knife set. Thank you for sharing your feedback!
Team BESTSECRET
Reply from BESTSECRET
Vielen Dank für Ihre tolle Bewertung und die vielen Herzen!
Es freut uns sehr zu hören, dass Sie mit Ihrem Einkaufserlebnis bei BESTSECRET so zufrieden waren. Ihr positives Feedback ist eine wunderbare Motivation für unser gesamtes Team.
Wir wünschen Ihnen weiterhin viel Freude mit Ihren Bestellungen und freuen uns darauf, Sie bald wieder bei BESTSECRET begrüßen zu dürfen.
Team BESTSECRET
this site is unbelievable my goodness i…
this site is unbelievable my goodness i still can’t believe this prices of the stuff here
August 2, 2026
Reply from BESTSECRET
Thank you so much for your amazing review! We are delighted to hear that you are enjoying our selection and prices. Comments like yours make our day and motivate us to continue providing our members with exciting offers and a great shopping experience.
Team BESTSECRET
Best of online shopping
I’ve been using BestSecret for more than six years, and it has never disappointed me. The service is fast, reliable, and consistently delivers excellent quality.
The selection of premium brands is outstanding, and the prices are often significantly lower than in regular stores. Orders are processed quickly, shipping has always been smooth, and everything arrives exactly as described.
For me, BestSecret has become the first place I check whenever I need clothing, shoes, or accessories. Highly recommended!
August 1, 2026
Reply from BESTSECRET
We are so pleased to hear about your consistently positive experiences over the past six years! It's wonderful to know that our fast service, reliable delivery, and excellent quality have met your expectations. We truly appreciate you highlighting our selection of premium brands and competitive pricing. We're delighted that we've become your go-to for clothing, shoes, and accessories. Thank you for your kind words and high recommendation!
Team BESTSECRET
Return and refund is excellent!
Return and refund is excellent!! Quality of products and price also amazing!! Highly recommended…
July 29, 2026
Reply from BESTSECRET
We are absolutely delighted to hear that you had such a positive experience with our return and refund process! It's wonderful to know that you also found the quality of our products and prices amazing. Thank you for your high recommendation!
Team BESTSECRET
I regularly shop from Bestsecret and…
I regularly shop from Bestsecret and they are truly the best!
July 27, 2026
Reply from BESTSECRET
We are so happy to hear that you consistently enjoy shopping with us! We truly appreciate your kind words.
Team BESTSECRET
Reply from BESTSECRET
We're delighted to hear you found our purchase and return process easy and our prices competitive. Thank you for your wonderful feedback!
Team BESTSECRET
Reply from BESTSECRET
Thank you for your wonderful feedback! We are so pleased to hear that you appreciate our reliable and fast delivery, easy browsing experience, and the excellent quality of our products. We look forward to serving you again soon!
Team BESTSECRET
Various quality items
Great idea with quality items and service. I wish they offered payment terms like Zalando and others.
June 28, 2026
Reply from BESTSECRET
We're so happy you appreciate our quality items and service! We understand your interest in flexible payment options and are always exploring new ways to enhance our customer experience. Your feedback is valuable to us.
Team BESTSECRET
Big variety and good deals
Love the diversity of the products. The service after sale. The fast delivery. The qualitatif and the discounts .
June 24, 2026
Reply from BESTSECRET
We are so happy to hear you appreciate our product diversity, service, fast delivery, quality, and discounts! Thank you for your wonderful feedback.
Team BESTSECRET
Amazing Awesome creams are awesome and…
Amazing Awesome creams are awesome and the result is also good
June 8, 2026
Reply from BESTSECRET
We are so glad you found our creams amazing and that the results were good!
Team BESTSECRET
Really nice customer experience
Really nice customer experience, everything runs smoothly. Paying, delivery, returns...
June 23, 2026
Reply from BESTSECRET
Thank you very much for your great feedback! We're delighted to hear that you had a smooth and positive experience throughout, from payment to delivery and returns. We look forward to welcoming you again soon.
Team BESTSECRET
Received the wrong item
Received the wrong item. Different to the one displayed. Wrote them several emails and wasted my time packing it and taking it to the post office and of course waiting for my refund. No apologies, no discount coupon towards another purchase, no one could even tell me if the item on the website in the color shown actually exists. Basically I would have to repurchase it and hope that it does! Otherwise again I would need to deal with a refund. It’s like playing Russian roulette. Very disappointing.
June 22, 2026
Reply from BESTSECRET
We are sorry to hear about your experience.
Please be assured that we are currently investigating this issue carefully and are reviewing our stock and item listings to clarify the discrepancy with the product received and the version shown online.
We understand that situations like this are frustrating, especially when additional effort is required for returns and refunds. Your feedback has been noted and is being taken into account as part of our ongoing checks.
Team BESTSECRET
everything super
June 12, 2026
Reply from BESTSECRET
Thank you very much for your positive feedback! We’re delighted to hear that everything went well and truly appreciate you taking the time to share your experience.
Team BESTSECRET
I loved them until they sent me an…
I loved them until yesterday. This morning they sent me an email mentioning that I have been returning some items (sometimes I kept things sometimes I did not) and they took away the invitation rights that I had. I spent quite an amount of money on this site and found quite disappointing and unfair that they send such emails. Since they don't want me to return items I guess it's ok if I stop buying there as well. In some cases I remember I even got the wrong item delivered.
June 16, 2026
Unprompted review
Reply from BESTSECRET
Thank you for your feedback and for taking the time to share your experience.
At BESTSECRET, we regularly review return patterns to ensure a fair and balanced shopping experience for all members. We fully recognise that returns are a normal part of online shopping and can occur for various reasons, such as sizing, fit or product expectations.
That said, our review indicated that your return rate remains significantly above the average for comparable customers. At the same time, we understand that return rates do not always reflect careless purchasing decisions.
We are continuously working to improve our product descriptions, sizing information, fit guidance and overall shopping experience to help reduce the need for returns and support more informed choices before ordering.
We appreciate your honest feedback, and we hope this helps clarify the situation.
Team BESTSECRET
Until now i have liked their customer…
Until now i have liked their customer friendly return policy and speed not only in sending your purchased order but also returning money when order is returned. I hope to continue seeing a speedy, genuine, and user friendly customer services.
June 14, 2026
Reply from BESTSECRET
We are so glad to hear you appreciate our customer-friendly return policy and efficient service. We are committed to maintaining this high standard for you.
Team BESTSECRET
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.