Keeping clients blind and captive
🚫 My experience with Berteen og Steen Ålesund — a warning to othersJust a heads‑up to anyone planning to use Berteen og Steen Ålesund for car troubleshooting.I recently paid 4000 NOK for them to diagnose a defect. After paying, I asked for the part number so I could understand exactly what needed replacement. They refused to disclose it — effectively keeping the customer locked into their service and preventing any comparison, second opinion, or independent repair.In my experience, that feels like:
“Open your wallet and throw your money at us, and don’t ask questions.”
Whether you choose to use them is up to you, but I personally prefer workshops that are transparent, share part numbers, and treat customers like partners rather than captives.Just sharing this so others know what to expect.