Fast Response - A+ The person responding did not answer my question. They just copied and pasted a link. After reading through the link with a fine tooth comb I did find an answer. But I would h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I will definitely purchase again from Bellami! I heard a lot about the quality from my hair dresser so I would love to try them in the future. This time I couldn’t get the package on time but would... See more
Company replied
Customer service was friendly, professional and prompt but were unable to resolve my issue in time. Ordered clip ins for a client, received wrong color. New clip ins were sent, but were the same exact... See more
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I am overwhelmed with gratitude and greatful to the most dearest, extremely professional and kind Kayla for her excellent coustomer service.. she took her time to listen to my issues with orders very... See more
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Company details
Written by the company
At Bellami Hair, we’re passionate about helping you look and feel your best. We offer high-quality, 100% Remy human hair extensions and hair solutions designed for effortless transformation and everyday confidence. Whether you're adding volume, length, or a complete new look, Bellami products are created with care, innovation, and a commitment to quality you can trust.
Contact info
3850 Royal Ave Suite A, 93063, Simi Valley, United States
- 844-235-5264
- support@bellaim.com
- bellamihair.com
3.5
Average
13K reviews
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Leslie was super helpful in picking out…
Leslie was super helpful in picking out the correct color for my hair. Sending pictures of samples for me to get a true full comparison. Can’t wait for them to arrive!
July 22, 2026
Unprompted review
Reply from BELLAMI Hair
Hello
Thank you so much for your wonderful review! We're thrilled to hear that Leslie was able to help you find the perfect color match by providing comparison photos to make your decision easier. We'll be sure to share your kind words with her. We can't wait for your extensions to arrive, and we hope you absolutely love them! Thank you for choosing Bellami! 💕
Nicki
Customer service services the key
She was great at talking. She sent the email right away and you all sent me a gift card the next day thank you.
July 22, 2026
Reply from BELLAMI Hair
Hello
Thank you so much for your kind review! We're delighted to hear that you had a great experience with our Customer Care team. We're glad we were able to assist you promptly and that your gift card arrived quickly. We truly appreciate your support and look forward to helping you again in the future! 💕
Nicki
Reply from BELLAMI Hair
Hello
Thank you for reaching out and for sharing your concerns with us. We took the time to review both your email and the message you exchanged with our Social Media team, and we're truly sorry for the frustration you've experienced.
We understand how disappointing it can be when you're unable to access or make use of something you've purchased, and we appreciate you bringing this to our attention.
While we do see that your Masterclass was originally purchased in 2022, we worked with our internal team to see what we could do to help. Although the course falls outside of our standard support window, we'd still like to offer a solution to ensure you have the support you need with your Masterclass.
I will be reaching out to you via email shortly with more information and next steps to assist you.
We truly appreciate your patience and the opportunity to help. Thank you for being a valued member of the Bellami community, and we look forward to connecting with you soon.
Nicki
Was amazing experience the classes was…
Was amazing experience the classes was so easy to understand and follow 🩷 Thank u Monica ⭐️
July 20, 2026
Reply from BELLAMI Hair
Hello
Thank you so much for your wonderful review! 💕 We're so happy to hear you had an amazing experience and found the classes easy to understand and follow. We'll be sure to share your kind words with Monica—she'll be thrilled to know she made such a positive impact. Thank you for choosing Bellami, and we wish you all the best on your extension journey! ✨
Nicki
Reply from BELLAMI Hair
Hello
Thank you so much for your kind review! We're thrilled to hear that your order arrived quickly and that you're loving your hair. We truly appreciate your support and look forward to being a part of your hair journey again soon! 💕
Nicki
I ordered 20 inches long tapes
I ordered 20 inches long tapes, when i saw the invoice it show 16 inches and the next minute i contact support to make the change and the can’t do it ….
0 client support.
July 20, 2026
Reply from BELLAMI Hair
Hello
Thank you for your feedback. We sincerely apologize for the frustration this experience caused.
We did receive your message requesting the change; however, your order was placed over the weekend when both our office and warehouse are closed. Our warehouse team begins processing orders earlier than our Customer Care team, and by the time we were able to contact them on the next business day, your order had already been fulfilled and could no longer be canceled or modified.
We understand how disappointing this was, and we're sorry we weren't able to make the requested change before the order shipped.
I'll be reaching out to you directly to provide return options and help find the best resolution for your order. We appreciate your feedback, as it helps us identify opportunities to improve both our processes and our customer experience.
Nicki
Bellami
Customer service was wonderful and speedy I emailed pictures of my hair for help with a color match and Leslie helped me match my hair to extensions I ordered
July 19, 2026
Unprompted review
Reply from BELLAMI Hair
Hello
Thank you so much for your kind review! We're delighted to hear that you had a wonderful experience with our Customer Care team. We'll be sure to share your kind words with Leslie—she'll be so happy to know she was able to help you find the perfect color match. We truly appreciate your support and hope you love your new extensions! 💕
Nicki
Customer service was great
Customer service was great. I had an issue and it was resolved over the phone quickly. It’s nice to get a live person on the phone , Maria was very helpful
July 20, 2026
Reply from BELLAMI Hair
Hello
Thank you so much for your kind feedback! We're happy to hear that our customer service team was able to resolve your issue quickly over the phone.
We understand how important it is to speak with a live person when you need assistance, and we're glad that Maria was able to provide the help and support you needed. We'll be sure to share your compliments with her.
We truly appreciate your support and thank you for taking the time to recognize our team's efforts. We're always here to help whenever you need us! 😊
Nicki
Unfortunately the hair I received looks…
Unfortunately the hair I received looks completely different than the one I ordered. It almost looks green in parts. The hair feels like good quality tho. I ordered clip ins years ago from you guys and loved them. Came with so many pieces and really nice clips. I was really bummed 🫤 about my order.
July 15, 2026
Reply from BELLAMI Hair
Hello
We're so sorry to hear about your experience and understand how disappointing this must have been, especially after having such a positive experience with BELLAMI in the past.
We looked into your email and have noted your concerns regarding the color match. We agree that the hair should more closely resemble what you ordered, and we apologize that the color received was not what you expected, including the green tones you noticed.
A Color Match Specialist will be reaching out to you directly to review your order and assist in finding the best solution. We're glad to hear that you were pleased with the quality of the hair itself, and we'd love the opportunity to help make this right.
If you'd prefer to speak with someone sooner, please feel free to call our Customer Service team at 844-235-5264 and ask to speak with Liz, who will be happy to assist you.
Thank you for bringing this to our attention and for your continued support of BELLAMI. We appreciate your patience and look forward to helping resolve this for you. 💕
Nicki
very helpful
very helpful
i'm disappointed in Halocouture for not letting me know they merged with you
July 19, 2026
Unprompted review
Reply from BELLAMI Hair
Hello
Thank you for your feedback! We're so glad to hear that you found our team helpful.
We also understand your disappointment about not being notified of the Halo Couture merger. We wanted to let you know that Halo Couture did send out email communications regarding the transition and also placed a banner on their website directing customers to reach out to us. That said, we understand that sometimes these notifications can be missed, and we're sorry for any confusion this may have caused.
We appreciate your patience and are always here to help with any questions or concerns. Thank you for being a valued customer! ❤️
Nicki
I have never had any problem with y’all…
I have never had any problem with y’all Hair, but it’s just like anything. Not. Everything is perfect but overall, I love y’all quality of Hair. and if I were to have a problem y’all always respond very quickly to my Problem. Customer Service is great. All my answers and questions get resolved. Thank you so much.
July 16, 2026
Reply from BELLAMI Hair
Hello
Thank you so much for your kind words and continued support! We truly appreciate your feedback.
We're delighted to hear that you love the quality of our hair products. While we understand that nothing is perfect all the time, it means a lot to know that your overall experience has been a positive one. Most importantly, we're glad that whenever an issue arises, our team is able to respond quickly and help resolve your concerns.
Providing excellent customer service is one of our top priorities, and we're happy to hear that your questions and concerns are always addressed promptly and professionally.
Thank you again for your trust, loyalty, and support. We value you as a customer and look forward to serving you for many years to come! ❤️
Nicki
Great product
I love Bellami hair, best extensions on the market. I remember when they did a collaboration with Kylie Jenner that’s when I first was introduced to Bellami and since then I’ve stuck with them. The quality is great and they are made to last as long as you treat them right! Go Bellami!
July 11, 2026
Reply from BELLAMI Hair
Hello
Thank you so much for your amazing support and loyalty! We're thrilled to hear you've been a fan of BELLAMI since the Kylie Jenner collaboration and that you've continued to trust us ever since. Knowing that you've experienced the quality and longevity of our extensions means the world to us. We truly appreciate you taking the time to share your experience and for being part of the BELLAMI family. 💕 Thank you for your kind words and continued support—Go BELLAMI! ✨
Nicki
Not helpful at all
Not helpful at all. Was supposed to receive a refund and was not honored. Hair quality was horrible. Hair ruined in 3 months!
July 16, 2026
Reply from BELLAMI Hair
Hello
We're very sorry to hear about your experience and understand your frustration.
We looked into the messages and calls regarding the solutions that were offered to the stylist. We also attempted to contact her directly and left a voicemail to discuss the matter further.
We will continue trying to reach her, or if you are able to connect with her first, please have her contact us directly and ask for Nicki at 844-235-5264 so we can review the situation together and work toward a resolution.
Again, we sincerely apologize for the disappointment regarding the hair quality, the longevity of the hair, and the refund concerns. We appreciate you bringing this to our attention and would like the opportunity to help resolve this for you.
Nicki
excelent hair
July 16, 2026
Reply from BELLAMI Hair
Hello
Thank you for your feedback. We're delighted to hear that you are enjoying the excellent quality of the hair. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
Please don't hesitate to reach out if we can assist you with anything further.
Nicki
Reply from BELLAMI Hair
Hello
Thank you for your prompt response and for helping us better understand the issue. We appreciate your cooperation and look forward to working with you toward a resolution.
Please let us know if there is anything further we can assist you with.
Nicki
I am overwhelmed and greatful to the…
I am overwhelmed with gratitude and greatful to the most dearest, extremely professional and kind Kayla for her excellent coustomer service.. she took her time to listen to my issues with orders very patiently and resolved them very efficiently without any delays...i can totally tell she loves what she does.. shout out to Kayla ⭐️⭐️⭐️⭐️⭐️ 5 stars all the way... very well deserved 👏🏻 👏🏻
July 13, 2026
Unprompted review
Reply from BELLAMI Hair
We are so happy to hear about your positive experience with our customer service. It's wonderful to know that our team member was able to resolve your order issues efficiently and patiently. We truly appreciate you taking the time to share your kind words and five-star feedback. We are committed to providing excellent service, and your review reinforces our dedication.
Reply from BELLAMI Hair
We are so happy to hear that we were able to resolve your issue effectively. Thank you for your kind words!
LESLIE IS THE BEST sosweet so helpful ^_^
LESLIE IS THE BEST sosweet ^_^
July 14, 2026
Unprompted review
Reply from BELLAMI Hair
We are so happy to hear such wonderful feedback! We truly appreciate you sharing your positive experience with Leslie. We think she’s great too. 😊
Bellami hair is beautiful
Bellami hair is beautiful. I ordered the wrong size so I called and was helped in such a wonderful and respectful manner! Thank you!
July 10, 2026
Reply from BELLAMI Hair
Hello
Thank you so much for taking the time to share your feedback!
We're thrilled to hear that you love your Bellami hair and that you had such a positive experience with our Customer Care team. We understand that choosing the right size can be tricky, and we're so glad we could help make the exchange process smooth and stress-free for you.
Providing friendly, respectful, and personalized support is always our goal, so it's wonderful to know that our team was able to assist you in a way that made a difference.
Thank you again for your kind words and for choosing Bellami. We truly appreciate your support and look forward to helping you again in the future!
Nicki
Leslie was amazing!!
Leslie was amazing at helping me find my perfect hair color match! She suggested a color but when I received it the tone was more red than my actual hair color so I messaged her asking for a more cool toned color and she helped me get the perfect match! Not only did she help me return the original color she expedited the new clip ins so I could get them in time for my wedding! 10/10 customer service!
July 10, 2026
Unprompted review
Reply from BELLAMI Hair
Hello
Thank you so much for taking the time to share your experience!
We're thrilled to hear that Leslie provided such exceptional service and helped you find your perfect color match. Color matching can be challenging, especially when it comes to finding the right tone, and we're so glad Leslie was able to work with you to find a cooler-toned shade that blended beautifully with your natural hair.
It's wonderful to hear that she not only assisted with the exchange process but also expedited your new clip-ins to ensure they arrived in time for your wedding. We know how important it is to have everything come together for such a special occasion, and we're delighted we could be a part of it.
We'll be sure to share your kind words with Leslie. I'm sure she'll be thrilled to know that her care and dedication made such a positive impact on your experience.
Thank you again for your support and for choosing Bellami. We wish you all the best and hope you enjoyed your special day!
Nicki
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