Allbirds Reviews 

I ordered a pair of Allbirds trainers on 27 August. They were ordered in my usual size 6, a size I have consistently worn successfully in Allbirds and other brands.

Unfortunately, the trainers I received are massively oversized and fit more like a size 7. I only tried them on recently, so I contacted Allbirds customer service to explain the situation and ask if they could make a goodwill exception to the 30-day return policy.

I was only 7 days outside the return window and was more than reasonable in my request. I even offered to pay the return postage myself and accept a credit voucher rather than a refund.

Allbirds still refused to help.

I find this particularly shocking given that these shoes clearly do not fit as expected for the size stated, and I wasn’t asking for anything unreasonable. I was simply asking for a little customer service and goodwill.

After spending money with a company like Allbirds, I expected much better. Instead, I was met with a rigid “30 days means 30 days” response, with zero attempt to find a reasonable solution.

I am now left with an expensive pair of trainers that I cannot wear, despite ordering my normal size, and Allbirds would rather lose a customer than make a small goodwill gesture.

Very disappointing. I would think twice about ordering from Allbirds again.

Ordered shoes ever a month ago and the shipping status still says waiting for label to be created, customer service says can not give a refund until delivered. Well they never got delivered!! Terrible customer service dept, will NEVER order from this company again!!!

I'm flat footed and prefer to be barefoot, so the shoes are perfect for that. I've probably bought 10-15 pairs from them. They do wear a lot easier than a regular tennis shoe, so be prepared to purchase again a year later (or sooner).

My 2 stars comes from my most recent experience. I am 2 months in from my time of purchase and still waiting on my shoes. I can't seem to get a straight answer out of them, meanwhile am getting promotions about new styles coming out.

This will be my last experience buying from them, unfortunately due to their customer service.

Don’t trust this company online! I placed my order online and paid for it. First, they didn’t send confirmation via email, I contacted them to find out what’s going on. After one week back and forth emails, finally they located my order. I thought what a relief, but no, it was just a beginning. They said order has been shipped, after 2 week nothing has arrived. Again emails of apologies, it’s my 4 week - Still nothing. They don’t want to refund either.
It was a good company before, I have ordered with them, but since they closed all physical locations something has changed not in good way unfortunately.

I’ve been purchasing shoes from Allbirds for years. The quality from my last order is outrageously bad. I wore a pair of corduroy cruisers once, they tore up my heels so bad and sole is visibly lopsided. I asked customer services about a route forward and they send some AI note - forget it. You’ve lost a customer and I hope everyone reading this realises the brand has gone downhill. Don’t bother - even the sale prices aren’t worth it.

I first bought a pair of all birds when the company was brand new and they were great. I’m not sure what’s happened but quality control has gone way down, upon wearing my latest pair 6 times then running them through the recommended washing instructions on a cold wash cycle in a shoe bag the shoes have split in 4 places, I emailed the company and they couldn’t have cared less… I won’t be buying another pair

My sister and I bought a pair of shoes at Allbirds Marunouchi store. Right after we finished payment, we stayed inside the shop waiting for our Uber ride. Within less than 5 minutes after checkout, we were told to leave the store by an elderly silver‑haired female staff member, who was NOT our sales associate.

We were paying customers and only wanted to wait briefly inside for our ride. This treatment was extremely disappointing. I question the customer service standard of this store.

Nice canvas shoes as they should be for the cost however after only a few months & outings they needed a repair. Customer service was totally unhelpful, did not follow the customer rights act and basically said go and buy some glue. Very disappointing given their quality ethos

Evri lost the parcel. I forwarded their emails saying that after investigating the issue (for a week) they couldn't find it and had to assume lost. Allbirds emailed to say they would look into it. Despite several emails responding to all their enquiries I have heard nothing after another week. The trainers - I have bought 3 pairs in person previously - are fine. Their customer service when something goes wrong, is appalling. Will never buy again once I finally sort this out. Although at the moment I am not sure how I going to manage that as they have stopped responding to my emails....

Absolutely appalling. My order was returned to the company after a delivery issue, and despite contacting them and waiting over a week, I have received no response, no refund, and no replacement.

Their customer care appears to be virtually non-existent. Taking a customer’s money and then completely ignoring them when the order isn’t delivered is deeply concerning.

I would strongly warn others to think twice before ordering from this company.

I’m still waiting for my order after 5 weeks. I’m not sure if AllBirds is still operating as a legitimate business or shutting down to transition to AI data centers. But their ability to fulfill basic orders seems nonexistent.

Ordered shoes for spouses 6/22/26. Paid for refund option and chose expedited delivery, I.e. 2-3 business days. I’ve bought allbirds for myself in retail stores and online for 4 years. Never had a problem. Shoes never arrived. I won’t details the countless emails back and forth regarding lack of fulfillment of my order. Most of the time I’m certain the robot was answering. Last one mentioned new warehouse. Will they ever come? It’s now 8/7/26. No updates

Another post about not receiving my order. I know the company is going out of business and their shoes are on sale which is why I bought some on June 23rd. It's now nearly mid August and I've received no shipping info, tracking number, and no shoes in the mail. I'm currently disputing the charge on my card as i can't get in touch with customer service anymore. The first email I sent said it's too late to cancel my order but I can return them for a refund. How can I return them for a refund if you never ship them to me!
Anyways I've read that this exact same situation has happened to many, many people who've ordered for allbirds in the last 3 months. Id recommend staying away from this company as they will scam you out of your money.

We have been customers of this company for years. Ordered some shoes on 23rd July. They took the money, repeated Evri delivery dates and then nothing delivered. Contacted customer service and phone went dead. Emailed. Nothing. Asked for a full refund. Nothing yet. Such as shame because they are greta shoes.

I returned a pair of shoes after simply trying them on indoors. To my great surprise, Allbirds refused to issue a refund, claiming the shoes were "worn".

However, the soles are completely brand new and untouched. Treating minor dust from an indoor try-on as wear and tear is just a bogus excuse to deny a legal return. To make matters worse, the package was sent back to me unexpectedly, without any notice or tracking number.

Dishonest customer support and total disregard for consumer rights. Case submitted to the European Consumer Centre.

Avoid if you are not 100% sure about your size!

Ordered shoes on June 23, 2026

Waited for weeks with no updates on the order.

Emailed them for details about my order.

Recieved email:
"We're currently experiencing shipping delays due to our warehouse transition, and our team is working hard to fulfill your order as quickly as possible. At this time, we don't have a shipping timeline to share, and I sincerely apologize for the uncertainty."

No clear date so I waited some more.

Reached back out after a month.

got the same email and NO SHIPPING DATE OR NOTHING.

issued a refund and now waiting for my full refund.

WASTE OF TIME

@Allbirds Women's Tree Runners N, are the most uncomfortable shoes I've ever worn. I wore them once for about 3 hours, and they rubbed my feet so badly that they left multiple areas raw and bleeding. I contacted customer service to ask whether they would make an exception to their "no returns once worn" policy because the shoes caused injuries to my feet. They asked me to send photos of the injuries, which I did. After reviewing them, they denied my request but refused to explain why the photos didn't qualify for an exception, instead responding with generic, canned replies. A company doesn't have to make every exception a customer requests, but I expect transparency and a willingness to stand behind its products. Unfortunately, I experienced neither. I strongly suggest staying away from this company!

Don't bothering ordering if you expect the item to actually be in stock and honoured.

You can check reddit and other online sources, i'm not the only one having this issue.

I even gave a different option sku. As of now they haven't confirmed if available because haven't heard back from the fulfilment team. Whilst waiting days for this, this item became out of stock on the website, so a mess.

Not sure why they don't just have a direct line of communication to check right away, instead of customers waiting on whatever convoluted internal processes they have.

A regular customer of Allbirds .I have paid extra to cover a return -however the returns portal has been unavailable for a week .No response at all from Customer Services .Have always been very good previously ,obviously downhill quickly since change of ownership

I recently picked up a pair of Allbirds Wool Runners, and I have to say, they've quickly become my go-to for both work and casual outings. The comfort is top-notch; the moment you slip them on, your feet feel supported and relaxed. They're the kind of shoe that makes you want to keep walking, whether you're pacing around the office or running errands on the weekend.

What really stands out, though, is the sustainability aspect. Allbirds has done a fantastic job of blending eco-friendliness with practical design. The use of natural materials like wool and eucalyptus tree fibers not only feels great but also aligns with my values of supporting brands that care about the environment. It’s a subtle way to make a difference, and it doesn’t hurt that the shoes look clean and modern without being overly flashy.

Overall, I’m really satisfied with my purchase. They’re a solid, reliable choice for everyday wear, and I’m happy to recommend them to anyone looking for a comfortable, sustainable option.