Andy's Hobby Headquarters Canada Reviews 

186
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive very quickly, are expertly well-packaged to prevent any damage, and come at remarkably affordable prices. Consumers also deeply appreciate the exceptionally helpful customer service, wonderful website layout, and the broad selection of hobby products currently available. Some reviewers were not happy with unexpected delivery delays and lengthy shipping times experienced when orders were handled by certain postal carriers. A few other people also felt that online tracking systems could be somewhat confusing and that the overall product selection was occasionally limited.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting that packages generally arrive quickly and within... See more

Product

Customers consistently note positive experiences with product, highlighting the great condition and high... See more

Price

People report high satisfaction and appreciation regarding the great prices and overall value. Reviewers... See more

Order

Consumers express satisfaction and appreciation regarding their order experiences. Reviewers frequently... See more

Service

Customers had positive experiences with service, consistently reporting first-rate and excellent support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Easy Eight Sherman kit arrived within a matter of a few days - well packaged and in excellent shape. I love the way the instructions are laid out - clear for the most part and easy to follow. It ha... See more

Rated 5 out of 5 stars

No issues at all . Great service all round . Only "issue " of sorts is delivery method. Not sure which company is being used but because of amount of things being sent everywhere , multiple delivery... See more

Rated 5 out of 5 stars

A pre-order. I was getting anxious about the model and communicated. Andy’s replied to my email assuring me of the delivery. Sure enough, it came in the stated timeframe, right to my door. I’m looking... See more

Rated 5 out of 5 stars

All my experiences with "Andy's" have been excellent, both on his US and Canadian websites. Always a good selection of items at great prices, fast shipping and superb delivery packaging. His Custome... See more


Company details

  1. #6 of 12 best companies in Hobby Store
  2. #1 of 1 best companies in Model Shop

Written by the company

"Hi everyone, it's Andy from Andy's Hobby Headquarters". My ongoing mission is to help promote the hobby, inspire new modellers and motivate those who currently build or have built in the past to continue the journey by providing encouragement and the tools for success. At ANDYSHHQ Canada, it's important to us that we build relationships with our customers. We value your business and take pride in the personalized care, attention to detail, and the support we provide beyond the point of purchase. I appreciate the opportunity to serve your modelling needs and thank you for choosing ANDYSHHQ Canada! "LET'S GET STARTED!"


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(186)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service

Prompt service. My choice as the very first on line vendor. Maybe we can widen our aircraft selectin a bit more, especially on the European pre interwar times.

January 29, 2026
Rated 5 out of 5 stars

They sent the correct goods (great…

They sent the correct goods (great shipping rate) and even warned me before shipping that one box was slightly damaged and asked if I still wanted it shipped. I said yes - it arrived 2 days later. Very good service!

January 30, 2026
Rated 4 out of 5 stars

One lost star – but worthy of your trust

Some confusion with the tracking system and not as large a selection as I would have liked – the only reason to take away a star. Otherwise, my inquiries were handled promptly, they had a kit that was sold out in other shops, and the package arrived in five days. I would definitely recommend Andy's to my modelling group.

February 5, 2026
Rated 2 out of 5 stars

Great products but not so shipping

Great products. But shipping isn’t great. The shipper you have is very scratchy don’t trust it at all. To the point I think more than twice to place an order. I’d rather have shipped by Canada post! The shipper you’ve been using takes way too long! Not at all happy about eating weeks for a shipment! I order from that part Canada Ontario. And has never taken as long as your orders.

February 2, 2026
Rated 5 out of 5 stars

No issues at all

No issues at all . Great service all round . Only "issue " of sorts is delivery method. Not sure which company is being used but because of amount of things being sent everywhere , multiple delivery systems are required . Wish for a few more model companies to be available Thx

January 5, 2026
Rated 5 out of 5 stars

Andy's was great to deal with

The books I bought from Andy's were at a good price and I had a coupon for free shipping which added to the value. Shipment was fast and packing was excellent so the soft cover books arrived with no bruised corners.

January 12, 2026
Rated 5 out of 5 stars

A pre-order

A pre-order. I was getting anxious about the model and communicated. Andy’s replied to my email assuring me of the delivery. Sure enough, it came in the stated timeframe, right to my door. I’m looking forward to completing the model.

January 2, 2026
Rated 5 out of 5 stars

Easy Eight Sherman Tank

My Easy Eight Sherman kit arrived within a matter of a few days - well packaged and in excellent shape. I love the way the instructions are laid out - clear for the most part and easy to follow. It has been a literal joy building this tank. This is my first experience at building in 1/16 scale and, if given a choice, I don't think I'd ever go back to a smaller scale.:)

November 24, 2025
Rated 3 out of 5 stars

Please don't use Canada Post

Please don't use Canada Post to deliver our orders. I placed orders before and all of them were delivered fast by other parcel carriers.

This time I placed my order and the staff of Andy's Hobby dispatched the items the following day, perfect. Only then I realized from the tracking that the final mile deliverer was Canada Post. Oh my god, I felt that something bad was going to happen.

The items arrived in my city 8 days ago but then stay there unmoved and remained in "in transit" status. Then it appeared that the expected delivery date is today. I was happy but for 4 consecutive days, the tracking said expected delivery date is today but nothing showed up. Now the app said the expected delivery date is next Tuesday (Friday today!). Don't know if the items will eventually get delivered next week. I'm now very frustrated and I just wish Andy's Hobby wouldn't use the notorious Canada Post to ship our orders again. Thank you.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Andy's Hobby HQ in Canada is "5 stars!"

All my experiences with "Andy's" have been excellent, both on his US and Canadian websites. Always a good selection of items at great prices, fast shipping and superb delivery packaging. His Customer Service team is "A-1'; fast to respond and very helpful. And his flat shipping fee within Canada is awesome!

November 24, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look