Crypto.com Reviews 

I only trade crypto with Crypto.com and Coinbase both MVP platforms compared to many others. Easy for beginner traders, and amazing once you've learned the structure. Can't wait for them to implement candle structure for the view, it will be even better!! #InvestInCronos

Had my crypto stolen. They don't help at all. Terrible experience. Go to Coinbase. It's safer.

Easy to use !

Worst customer service ever; still waiting 6 months later for a missing deposit. Spread fees much higher than the platform claims and they actually forced the sale without consent of an exploding token into usd to avoid payout!

My initial questions were BEFORE I sign up, so clearly I don't have nor want the toxic app.

1. I think it's only for the toxic cell phone weapons, no computer.

2. Then they don't give me a human if I am not in the app or verify myself. They ain't getting my ID until I'm ready to sign up. This is a scam move.

3. I was looped back to the evil AI, it kept saying I could speak to someone, I click on the button again & AGAIN you either have to have the app or verify yourself.

Based on that terrible experience & their terrible reviews on Trust Pilot which proves to me their third world country people do NOT understand English nor care at all about anything that's going on, forget about them.

And look at their domain that must have cost a fortune, I'm positive they are evil owned & if many people are losing money from there, I think it's internal.

So far I only saw 2 reviews about this, but there could be more. I have no time to go thru 9K reviews. sigh

Reached out to customer support due to an issue where my total balance is correct on my account however, I am unable to buy or sell anything and none of my tokens appear! It looks like for whatever reason my account has been frozen for absolutely no reason. First customer support ticket was closed without resolution. I then raised a further ticket again with the issue and was told this had been escalated 3 days ago with no further response. Customer support is awful!

Crypto.com is the best and fastest crypto trading site in my opinion and I've tried so many...

**0 STAR RATING**

Stay clear of this company. Terrible customer service and the chat support is dreadful.

My account was restricted years ago due to financial matters I had going on. I managed to settle these seperate financial matters I had going on in my life. August 2025 the organisation that instructed Crypto.com to freeze my account then reached out to them stating the matters were cleared up and the restrictions can be lifted.

For one year I have sent hundreds of messages to chat support and tens of emails to their complaints address. I am kept in the dark in regards to when I will have access to my assets, being shrugged off with responses like ' An internal review is being conducted, we will notify you when we have a outcome', no time frames can be given to me as apparently every case is different. No internal reviews take over 52 weeks to complete.

The company has a large sum of my assets which I cannot stake, transfer or withdraw or sell.

Whatever you do, DO NOT trust this company with your assets.

I've been with platform for years now, and everything is getting simpler to use.

Those sick terrorists locked my account claiming "unauthorized access". I unlocked it and those sick idiots locked it again after a minute. I unlocked and they did it again! IT'S A SCAM!

So crypto.com has so many flaws it' not even funny but for the sake of your time I'll cut right to it. Even though they said the one word that makes my blood boil when your speaking with customer service ..ill explain
For starters there one of the last platforms that are as large as them that still make you wait 7 days for funds to settle when making a fiat deposit . And if it's like Friday or sat ...your looking at like close to 10 days before you can withdrawal anything related to those funds from. The platform .
They do not give fair market value when selling or trading generally they only offer like 70% market value alon anything ..and if you ask them why the 2k worth of doge you just bought on a huge dip is only selling for 1800...there responce was use a limit order , this allows your potential sale to sit in the order book as long as needed until your matched with a buy that will pay your exact amount. But but but in order to do that I have to ask for far over market value, so unless the buyer is generous and slow. ...it will sit indefinitely .
Then after 10 days of waiting for the fiat funds to sell they did or rather said the one thing. That will make me "about face" any thought process and close an account quicker then u can shake a stick. ...😮‍💨 Escalate .... Uh-huh
They told me they were doing....that..." Bear with me
Support Specialist • 17mSeen • 17m
I have now escalated your concern internally. We hope for your patience and understanding as we are doing our best to get back to you as soon as possible,"
Now I'm not too sure if everyone is familiar with how crypto trading and things of this nature work...but its very now now now. There barely time to breathe, just writing this I've likely missed the boat on several lucrative trade opportunities but this was important .
This platform will charge you.endlessly...try and pull the wool over your eyes saying with there 4.99,/mo ruby benifit there no trading fees ( up to 20k ,) but best believe soon as u sign up, there is no such thing as fair market value when selling....u can buy 2000k worth of any crypto and immediately turn around and sell it and it will be worth 70-80,% of it's market price . So STEAR CLEAR. I'm sure this post will result in my account being disabled or some sort of repercussions but being foreign owned and operated ...there's nothing that can be done .
Still waiting on that escalation and funds are still locked in...they've tried to say it's my bank that hasn't released the pending status but I've gotten a letter from them stating the funds are clear and they have no sort of hold or anything on it ....they never responded to that chat thread after that and closed it so I couldn't respond anymore either .

I suffered some blocked procedures, but with effort, it could be resolved. Now, i am waiting for a transaction but they ask for 20 % of the amount of the transaction in order to be credited. If i could send this money, i am not sure, i could recover it.

On 8/30/2026 I was having difficulty signing into my active account at Crypto.com. I went to the bot support and everything that the bot instructed me to do wasn’t even available on any screen I accessed. It was as if we were talking about 2 different things. So I took a break and went to church came back to it to start over again and this time I was told by the bot that I asked too many questions and that I needed to come back in 1 hour. I wasn’t amused by this response since my only question was about why my credentials for sign in would not work. I have been involved in cryptos for over 10 years and I have had many issues over the years but in every case the problem was always resolved. I have 3 exchanges I have active accounts with because some coins are not listed on every exchange. The reason I was pursuing and active accounts with Crypto.com was it listed a coin I was interested in buying. I have to say that their response to me was offensive and as a result I can not recommend them at all and I’ll never pursue activating my account again. Think twice about this exchange especially if trouble arises and you need help accessing your money.

Everything about Crypto is cumbersome and annoying. My account was randomly locked by their system while trying to initiate a transaction. They only provide support via chat, and you have to get past the initial AI chatbot before you can get any help. Then you get sent to a "Specialist' who takes up to hours to respond, but will close the chat if you do not respond promptly. I was on a chat for over 24 hours and the agent closed the chat without solving the issue in what appeared to be the very last step of the process. Based on other chats here, it seems as though their system is stacked against you actually being able to use or withdraw funds you deposit with them.
Chat ID f5ef807a-9ba1-496c-99fa-913dd9b8e7ef

I am using their service for quite a while, own and use their visa card and total trades sales and purchases exceed over 10k euro. After what happened 2 weeks ago i decided to finally write this review because it was the last drop to spill the bucket.

They require you to do a satoshi test when external wallet transactions exceed a specific amount. This means to send a small specific amount of crypto to verify you own the wallet. Unfortunately this amount is nearly each time too small for other providers to send due to fees and what not. This issue covers 99% of the external crypto wallet providers out there.

Once you have send your crypto and it exceeds this amount on arrival they instantly take your money hostage and demand you to do this test which is basically impossible.
When you refer them to this issue of test size they act as if theyre stupid. Their supportdesk is literally useless, they cant tell you anything, all they say is "we ensure you we are working on it".

My BNB transaction has been on lock for over 2 weeks now after i, so they say, asked them to send it back to where it came from. I have never inclined this, i asked them if we either could change the amount or send it back, i never agreed specifically to starting the refund. Like wolves they pinned me down and started a, as they call it, "thorough investigation" on my account. Ever since i have heard nothing, NOTHING. each time i ask for a case update or status update they tell me to trust them as they ensure me they are working on it. But i have no single clue or insight what the accuall hell they are doing at all. I can send crypto back within 5 seconds if the owner verifies himseld through his validated account. They cant do it in 2 weeks... its pathetic and too obvious they have other plans then they tell you.

They are absolutely not transparant. Their app and site do not work properly together. The app is a huge too stuffed with crap u never use unpractical sh*tshow, their support desk is more like a get shipped off desk and furthermore their fees are RIDICULOUS.

Do you value your crypto? Then please avoid using crypto.com because eventually they will grab your cash and take off to neverland with it. Most sad part is my government agrees and acknowleges these thieves as fair brokers. Mad world aint it..

Ill update this case when they finally succeed in transferring 0.4BNB back to the sender after i even handed them all the information from transferhash to timestamps and wallet adress. Tough life man crypto broker!

31-8 review update: ok first of all i know for sure now that crypto.com first line helpdesk is not human although they do say that it is. After crypto.com's reply to my review i have tried their given code. The first reply yesterday was that there was no update on the case... today i tried again adding just the code and something happened. First they asked me if any incoming deposit was shown in my account and to update my app. App was at the latest version and no incoming crypto to be seen. The deposit status was changed to rejected and i got escalated once again. A few minutes later they asked me to verify the refund adress and original hash and amount. I checked and confirmed the data and am now waiting, again, for a confirmation and txhash of the refund transaction. Hold on to your chair ppl lets see how long this 1 is going to take!

01-09 review update: After prompting the given code for a 3rd time this morning i finally got.. delayed.. but good news. Apparently my funds where already returned to the sender and i kindly received the txhash from the bot. I checked it and it was indeed already done a few hours before. I was hesitating to ask when he was planning to send me that promised high priority update on the case but i pulled my turd back in and thought fk it. So, funds received finally after? Nearly 3.5 weeks! Still leaving a nasty bite that i have the idea they hoped i would give up at some point. Seemingly their bnb account where they hold the bnb hostage has over 9 million dollar worth of BNB stored! The filthy thieves 🤑 ill not post the adress here tho seems a bit harsh 😅 case closed. Rating: unchanged!

Secure, easy and safe.

Let me say the world is moving digital assets