CityFibre Reviews 

Had an appointment for connection on the Friday so my broadband with sky was scheduled to be cancelled on that day and i had booked the day off from work. Late Thursday afternoon i received a message notifying me that they would not be attending due to an issue (they claimed we had not yet given them permission to install the fibre to my property, even though we had given them permission in person the previous Monday). We are a family of 5 with 2 girls studying at college and all of our devices, appliances and entertainment is online. Now we are going to be offline for at least six days, and that is IF they can be bothered to come out next week. I'm disgusted with their incompetence.

Excellent service provided by Brandon and Adam who made sure they talked us through the whole installation prior to commencement and that we were happy with the work to be carried out. They were cheerful, approachable and nothing was a problem to deal with. I would recommend the company.

Good service

Exceptionally poor assistance when you need Cityfibre to resolve an issue on their end. In this instance, a line with an incorrect address assigned to it. Trying to get this fixed has taken over a month. ISPs unwilling to contact Cityfibre, and Cityfibre insisting they are B2B means there is no recourse when you need something like this resolved.

Toob ,so far excellent communication ,engineers arrived on time ,all worked well 👏 👍 😀

The whole experience from initially contacting to the installation and now using your product has been 100% professional polite and a credit to yourselves and those who personally represent you so good luck and well done 👏

Ricardo was just amazing!! So kind and friendly, even played with my little boy and told him everything was ok when the drill started. Brilliant

Very professional, and very quick to install

Quick and excellent service all been full explained what's gonna be done where it will be done and how 👌👌 superb
Thank you.

Excellent service from city fibre. Tonderai was very polite and professional.

I had cam and connor come and fit my city fibre today the 4th november they were very quick in finding the cables that they needed connecting us and helping me link the password to my tv and phone brillant service and lovely guys would highly recommend them

Arrived at designated time and explained exactly the works to be carried out. Informed neighbours what was going to happen. Works carried out efficiently. Installation tested and explained and work area was left neat and tidy. Engineer was courteous and provided an excellent service. Would recommend.

They were just good. Nothing else to add

Installation was fast and the engineers were friendly. Only criticism was that they seemed a bit rushed

Great service for business, thx 🥰

Installation wise they been best and most polite.
So far service provided is good but got installed 3 days age
Would recommend 👌

Very professional service and engineer offered helpful advice.

Failed to install fibre, then messaged to say we had cancelled the installation (which we hadn't). Raised this with our ISP, who tried again to get an installation - went round exactly the same circle, ending again with a message from City Fibre saying it's us that have cancelled. Incompetent, dishonest, lazy, disorganised and unconcerned.