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Chiquel Reviews 

3,001
•
TrustScore 5 out of 5

4.8

Hair Product Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,557 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous, natural-looking products and express how much they love the wide variety of available styles that suit their daily lives. Shoppers also note the exceptional support provided by the team, stating that assistance is always friendly, welcoming, and quick to resolve questions. Some people were dissatisfied with occasional shipping delays and long waiting times caused by backordered items that took weeks to arrive. Additionally, a few reviewers mentioned that certain items did not fully match the online promotional pictures or arrived with unexpected styling and texture issues.

What people talk about most

Product

Users describe positive interactions with product, noting that items are comfortable, look great, and match... See more

Quality

Reviewers highlight positive aspects of quality, noting that the hair is exceptionally soft, lightweight, and... See more

Delivery service

People report positive experiences with delivery service, noting that orders arrive promptly and in good... See more

Order

Clients share positive opinions on order, highlighting that the process is simple, fast, and the website is... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Feature Length is one of my top 5 favorite wigs. It's also one that offers a few great looking gray colors. (Iced granita & silver) that are very natural and beautiful. The lace front monofilament to... See more

Rated 5 out of 5 stars

I love Simmer! I am actually wearing her today! I also love Chiquel, it is quickly becoming my favorite alternative hair place, which is a big plus as there are so many options out there. I love your... See more

Rated 5 out of 5 stars

The Free Spirit wig is fantastic and I purchased it at an amazing price. Since receiving it, I have purchased several others given the quality of the experience so far. My only criticism would be th... See more

Rated 5 out of 5 stars

I knew the wig and that I would be happy with my choice, so I was very satisfied. I would think that for less experienced wig wearers, the return policy is very restrictive. A person can only make on... See more

Company details

  1. Hair Product Store
  2. Beauty Product Supplier
  3. Hair Extensions Supplier
  4. Health and Beauty Shop

Written by the company

Chiquel is the leader in the hair industry, offering high quality wigs, toppers, hairpieces & hair extensions. Available in human & synthetic hair. View our online store for all the newest hair industry trends & designs. We sell only the top name brands in the industry including Raquel Welch, Jon Renau, Ellen Wille and Rene of Paris! We aim to provide the highest quality products and superior customer service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,001)

1,490 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Great products, prices and service. My item was backordered and they contacted me to see if I wanted to wait or try a different item. Appreciate their help and concern.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Got it fast

Got it fast. Wasn't stressed ordering it because of great return policy. I only have a couple of wigs but this is my favorite. Hope to find something similar in near future.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

It fit well

It fit well. The color was perfect. The wig was all that I hoped for in a wig. Highly recommend this wig.

This wig is right up there with Raise, and Gilda. Great for casual or dining put on and go.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous new Charlotte

I was so lucky to find the Charlotte hand-tied in Sahara Blonde at an incredible price in the Chiquel outlet! This piece is fantastic. It's my sixth Charlotte now but my first in the hand-tied version. She falls and looks so natural! I just love her. And as always, everything about this transaction was fast, transparent and smooth. Thank you so much!

August 12, 2026
Unprompted review

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