We love the water bottles, especially in the hot summer months when the car gets up to 45 but our water stays cool. We excitedly purchased the sports cap but unfortunately it leaks! It is easy to dri... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A big improvement with Chilly's bottles over the years. My first, I am about to recycle, didn't hold their temperature so cold drinks warmed and hot drinks cooled. The design of my first with elephant... See more
Company replied
Already have 4 series 2 bottles and was really pleased to see the flip top version on sale. Excellent bottle for keeping drinks cold. Shame that replacement caps seem to be no longer available. Orde... See more
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I have purchased several items for presents (one of the items incorrectly) customer services were so helpful explained I could adapt the bottom with a different lid rather than return. So helpful an... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.3
Excellent
117K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Love the water bottle designs
Love the water bottle designs. Good prices and fast delivery. Well packaged.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A very good purchase
I bought a one litre Chilly bottle which is ideal for long car journeys or days out or just for monitoring fluid intake during the day. Owing to its weight, I probably wouldn't take it in my hand when going for a walk.
Lovely colour (a duck egg /bluegreen) and secure fittings (doesn't leak) and water remains at a constant temperature.
August 12, 2026
Reply from Chilly's
Hi Patricia,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that your new 1L Chilly’s Bottle is proving ideal for long journeys, days out, and staying on top of your daily water intake. It’s great to know you’re enjoying the Opal Green colour too, and that the secure fittings are keeping everything leak-free.
We really appreciate your feedback and hope you continue to enjoy your bottle!
Kind regards,
Kristine
Excellent choice and an excellent…
Excellent choice and an excellent product. Keep up the good work.
August 14, 2026
Reply from Chilly's
Hi Clive,
Thank you for your fantastic review!
We’re so pleased to hear that you’re happy with your purchase and would consider it an excellent choice. Your kind words mean a lot to us!
We hope you continue enjoying your Chilly’s.
Kind regards,
Kristine
pretty flask great value sale
August 17, 2026
Reply from Chilly's
Hi Susan,
Thank you for taking the time to leave a review.
We’re delighted that you’re enjoying your new Original Coffee Cup and that you managed to pick it up at a great price in the sale.
We hope it keeps your drinks just the way you like them!
Kind regards,
Kristine
Have already got two Chilly bottles.
Have already got two Chilly bottles.
The mug is great too
August 19, 2026
Reply from Chilly's
Hi Lorraine,
Thank you for your lovely review.
We’re thrilled to hear that you already have two Chilly’s Bottles and that you’re enjoying your new Coffee Cup too! It’s always wonderful to hear from returning customers.
Thank you for choosing Chilly’s again!
Best regards,
Kristine
Reply from Chilly's
Hi Oliver,
Thank you for taking the time to leave a review.
We’re really sorry to hear that you’ve experienced leaking with your Chilly’s cups. We completely understand how frustrating this must be, and we’d really like the opportunity to look into what’s happening and see how we can help.
Unfortunately, we haven’t been able to reach out to you directly as there aren’t any further order details provided with your review. In this case, could you kindly contact us via email with the subject line “Trustpilot FAO: Kristine” and include a brief summary of the issue along with your order number or proof of purchase?
You can reach us at support@chillys.com.
I’ll look forward to hearing from you and helping to get this resolved.
Kind regards,
Kristine
Easy to navigate website
Easy to navigate website, quick delivery and lots of products. I ordered a cleaning brush which is great for bottles and some new rings. Good price and brush drys fast.
August 18, 2026
Reply from Chilly's
Hi Maria,
Thank you for such a detailed review.
We’re pleased to hear that you found our website easy to navigate and that your order arrived quickly.
It’s great to know that the cleaning brush and replacement o-rings are proving useful too, especially with the brush drying quickly.
We hope you continue to enjoy your Chilly’s products!
Kind regards,
Kristine
Keeps cold and easy to drink quickly
I had an original chilly bottle for 6 years, brilliant but the base got a bit damaged on its worldly travels! I finally ordered a new one, came really quickly and I love it.
It’s the series 3 with a straw. It is brilliant. No leaks, keeps it so cold and it’s quick to open the straw and drink quickly, ideal when teaching swimming.
August 20, 2026
Reply from Chilly's
Hi Laura,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that your new Series 3 Flip bottle has been such a hit, especially after getting six great years of use from your original Chilly’s! It’s fantastic to know that the straw makes it quick and easy to drink from while you’re teaching swimming, and that it’s keeping your water lovely and cold without any leaks.
We hope your new bottle has many more adventures ahead!
Kind regards,
Kristine
Reply from Chilly's
Hi Gwen,
Thank you for your kind review.
We’re so pleased to hear that you think Chilly’s is a great company. We really appreciate your support and hope you continue enjoying your products!
Kind regards,
Kristine
Replacement sports top works well
Two new sports tops for my water bottle as the old one had started to leak. The new ones came promptly and work very well. They were reduced in price too so I bought 2.
August 12, 2026
Reply from Chilly's
Hi Gillian,
Thanks for your lovely feedback!
We’re glad to hear that your new Sports Lids arrived quickly and are working perfectly. It sounds like you made the most of the reduced price too by picking up a spare!
We hope they continue to serve you well.
Kind regards,
Kristine
My husband and I love Chilly’s we have…
My husband and I love Chilly’s we have several of their bottles and food pots, they are robust and keep food and drinks hot or cold as needed.
July 21, 2026
Reply from Chilly's
Hi Michelle,
Thank you for taking the time to leave such a wonderful review.
It’s lovely to hear that you and your husband have built up a collection of Chilly’s bottles and food pots. We’re delighted that you can rely on them to keep your food and drinks at the right temperature, whether hot or cold.
Thank you for your continued support!
Kind regards,
Kristine
My order arrived quickly and was nicely…
My order arrived quickly and was nicely packaged in cupboard- no plastic. Highly recommend 🤩
August 13, 2026
Reply from Chilly's
Hi Vanessa,
Thank you for your fantastic review.
We’re pleased to hear that your order arrived quickly and that you were happy with the packaging too. We’re especially glad that the cupboard-style packaging made for a more sustainable experience.
We hope you enjoy your new Chilly’s products! 🤩
Kind regards,
Kristine
Reply from Chilly's
Hi Kenneth,
Thank you for taking the time to leave a review.
We’re delighted to hear that you’re happy with both your Chilly’s product and the delivery service. We really appreciate your support!
Best regards,
Kristine
Very good!!!
August 13, 2026
Reply from Chilly's
Hi Gemma,
Thank you for your wonderful feedback!
We’re so pleased to hear that everything in your order has been very good.
We hope you continue enjoying your Chilly’s!
Best wishes,
Kristine
Reply from Chilly's
Hi Steven,
Thank you for your lovely review!
We’re delighted to hear that you received excellent service from our team. We really appreciate you taking the time to share your experience with us.
Kindest regards,
Kristine
My gift was very well received
My gift was very well received. My wife absolutely loves her new bottle.
August 20, 2026
Reply from Chilly's
Hi Rose,
Thank you for your lovely review!
We’re so pleased to hear that your gift was very well received and that your wife absolutely loves her new bottle!
We hope she gets plenty of use out of it.
Best regards,
Kristine
Fantastic customer care
Very kind and helpful customer care on the live chat. Julia was fantastic!
September 3, 2026
Unprompted review
Reply from Chilly's
Hi Wiktoria,
Thank you so much for your lovely feedback!
We’re really pleased to hear that you had such a positive experience with our live chat team. We’ll definitely make sure Julia sees your kind words, she’ll be delighted to know she was able to make a difference.
Thanks again for your support, and please know we’re always here should you need a hand with anything in the future. 😊
Best wishes,
Kristine
Love the aesthetics
Love the aesthetics, not my first bottle, happy to be able to personalize it.
August 20, 2026
Reply from Chilly's
Hi Giannis,
Thank you for sharing your experience with us.
We’re delighted that you love the look of your Chilly’s Series 3 Bottle and that you’ve enjoyed being able to add a personal touch with the engraving. We hope your new bottle accompanies you on plenty of adventures!
Should you ever need any help with your bottle or have any questions, our team will be more than happy to assist.
Warm regards,
Kristine
Chilly's is unlawful and unsafe - DON’T give your bank details
UNLAWFUL!!!! Chilly’s is currently IN BREACH of GDPR law which means your data (including bank info) might not be being kept safe. Do you want to take that risk and have your bank account emptied all because this company has no respect for or intention to comply with privacy laws?
And if they’re comfortable breaking GDPR law - I’m sure they won’t mind breaking other laws, like consumer law, etc. How can you guarantee the product from a company who is acting unlawfully?
You can’t. DO NOT SHOP HERE. YOUR BANK INFORMATION IS POTENTIALLY UNSAFE.
September 2, 2026
Unprompted review
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