24Bottles Reviews 

15,357
TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

The bottle is fine, good size for my toddler and easy to use, but both bottles I bought came without the straw even though it was mentioned on the box, their customer service told me it was never mean... See more

Company replied

Rated 5 out of 5 stars

I purchased 2 bottles for my children last year and they were of fantastic quality, so light and made of Stainless Steel . The children loved the quirky designs on their bottles. The quality is superb... See more

Rated 5 out of 5 stars

My bad: I washed my bottle for drinking once in the dishwasher on eco-modus (not hot), - and it got a slight deformation. I didn't see on the rules that it may damage them. Nevertheless i am extrem... See more

Company replied

Rated 5 out of 5 stars

Great service and customer support! The products are really high quality. The Clima bottle kept the drink's temperature perfectly stable during the summer, and I just love it! The design is also ver... See more

Company details

  1. Fashion Accessories Store
  2. e-Commerce Service
  3. Kitchen Supply Store
  4. Outdoor Sports Store

Written by the company

24Bottles® is the Italian design brand born in 2013 with the aim of reducing the impact of disposable plastic bottles on the planet and our lives. Our focus is to combine form and function in order to offer uniquely lightweight collections of bottles, coordinated accessories and smart solutions, so as to foster a more sustainable and comfortable lifestyle, while keeping personal style in check.

LIFETIME WARRANTY

Written by the company

Timeless design lasts for life: it's a PROMISE.
We offer a lifetime warranty on every single product we design. And remember, our water bottle isn't just a product, it's a promise: the promise of endless hydration, non-stop adventure, and customer service that will make you feel like a rock star. So, get ready to say goodbye to water bottles that don't keep their promises and say hello to your new adventure companion. Because once you try our water bottle, you'll never want to go back. And with our lifetime guarantee, you'll never have to.

Worldwide Standard Free Shipping from 49€

Buy a Clima Bottle, an Urban Bottle and get Worldwide Free Shipping

Buy a Clima Bottle, an Urban Bottle and get Worldwide Free Shipping
Order for your friends and family, make gifts and be part of the 24Bottles® community: don't look for just good products, choose your heroes, and you'll never need anything else. Enter 24LAB: select colours, accessories and engraving, receive your fully customised 24Bottles and bring it on all your adventures. Now the 24Bottles® range includes also the Lunch Box and Snack Box collections, for a lunch break with an unmistakable style.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(15,357)

3,077 reviews in the last 12 months

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Rated 5 out of 5 stars

Exquisite Light Stainless Steel Bottles .

I purchased 2 bottles for my children last year and they were of fantastic quality, so light and made of Stainless Steel . The children loved the quirky designs on their bottles. The quality is superb with no plastic.My husband and myself also have two bottles that are so light and fit snugly in Gear Bags and Hand Bags.

August 13, 2026
Rated 5 out of 5 stars

I love the brand!

I love the brand!

I've sent a mail about the broken piece of my mug and asked for a replacement. They've responded very quick, kept their promise about the product and they've send me a coupon so I could ordered a new one. The product was sent very fast.

August 5, 2026
Rated 5 out of 5 stars

A fantastic, high-quality product!

A fantastic, high-quality product! Extremely fast delivery, excellent materials, and a sleek design. I especially love the shape of the water bottle’s mouthpiece. It makes for an incredibly comfortable drinking experience—unlike any other bottle I’ve used.

August 11, 2026
Rated 3 out of 5 stars
24Bottles logo

Reply from 24Bottles

Hello,

Thank you for sharing your feedback. We're sorry to hear that the bottle did not fully met your expectations.

Our bottles are made of 18/8 food-grade stainless steel, a material selected for its combination of durability, lightness, safety, and long-lasting performance.

To better understand your experience and assess the situation more accurately, we would need some additional details.

If you would like to discuss this with us, please feel free to contact our Community Team. We will be happy to look into the matter and provide further assistance.

BR,
24Bottles Trustpilot Team

Rated 5 out of 5 stars

Great service and customer support!

Great service and customer support!
The products are really high quality. The Clima bottle kept the drink's temperature perfectly stable during the summer, and I just love it! The design is also very beautiful.
Worth every cent!

August 10, 2026
Rated 2 out of 5 stars

The bottle is fine

The bottle is fine, good size for my toddler and easy to use, but both bottles I bought came without the straw even though it was mentioned on the box, their customer service told me it was never meant to come with a straw (why put it on the box that it includes straw then?) and now, after a few months of regular use and no dishwasher, the colour-changing bottle doesn’t change colour anymore. Repeatedly disappointed.

August 28, 2026
Unprompted review
24Bottles logo

Reply from 24Bottles

Hello Kristine,

Thank you for your feedback. We'd like to clarify that the "straw" mentioned on the packaging refers to the spout of the included Sport Lid.
The immersion straw was added the Kids Collection on 24Bottles.com, while your purchase was made through a reseller.

As mentioned via email, immersion straws are also available for separate purchase.

We're sorry to hear about your experience with the colour-changing finish. Our Community Team will reach out to learn more and better understand what happened.

Thank you for sharing your experience with us.

Best regards,
24Bottles Trustpilot Team

Rated 5 out of 5 stars

Very responsive and professional customer service

​After reporting an issue with aggressive packaging adhesive on my Clima 850 ml bottle in brushed stainless steel, the team reached out very quickly (Ilaria was particularly helpful). They took my feedback about this new sticker adhesive into account for future improvement and immediately offered a solution under warranty (replacement, refund, or store credit).
​It is truly appreciated to see a brand that listens to its loyal customers and takes swift action to make things right. The quality of their customer support is definitely up to the brand's high standards!

August 29, 2026
Unprompted review
24Bottles logo

Reply from 24Bottles

Hello,

Thank you for sharing your feedback. We are very sorry to hear about your experience, especially as a long-time 24Bottles customer.

We have already contacted you so that we can investigate the matter further and find the best solution for you as quickly as possible.

Your feedback regarding the adhesive band has also been shared with our team.

Thank you for bringing this to our attention, and we look forward to resolving this for you soon.

Best regards,
24Bottles Trustpilot Team

Rated 4 out of 5 stars

I ordered two 24Bottles bottles

I ordered two 24Bottles bottles, one 0.8 L and one 1.5 L. The order arrived promptly and the bottles themselves are beautifully designed and very practical.

However, after using them regularly for water, I noticed an issue that I find quite disappointing.
If the bottle and especially the lid are not thoroughly cleaned and dried after repeated use, an unpleasant smell develops surprisingly quickly around the neck and sealing area. I have also noticed residue/mould-like buildup around the rim and gasket.

This becomes a bit of a vicious circle: once the bottle starts to smell, I no longer feel comfortable drinking from it, even after rinsing it.
For a product that is designed to be reusable and to replace disposable bottles, I would expect the lid and sealing system to be easier to keep hygienically clean.

I have since learned that 24Bottles recommends regularly removing the silicone gasket from the lid for deep cleaning, which may help. Nevertheless, I find it disappointing that this is such a recurring issue with normal everyday use.

Beautiful design, but the hygiene and maintenance of the lid could definitely be improved.

August 7, 2026
Rated 5 out of 5 stars

Clima 1.5L and accessory lids

I already had a 850ml Clima bottle that I loved for 6 years, but it was no longer enough during training. I bought a 1.5L Clima bottle with a sports lid, and the infuser lid to brew tea in my other bottle. Everything I ordered was perfect. The sports lid is well-designed, I can easily open it with my gloves on, and drink without spilling. The infuser lid works as intended as well. I also really appreciate that the lids are interchangeable and sold separately. If I really want to, I can now brew 1.5L of tea. Great company, good quality products. I often recommend it to friends and family.

August 7, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I am very satisfied with the Clima bottle I purchased, and the after-sales service was extremely helpful in resolving an issue with the bottle. I would definitely buy from them again.

May 7, 2026

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