Research Industries Reviews 

1,030
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top-notch quality of the offered products alongside exceptionally fast and reliable shipping methods. Reviewers state that the entire ordering catalog and payment process is remarkably smooth, simple, and handled with consistent professionalism. People frequently mention that packages arrive safely, exactly as described, and consistently well ahead of estimated delivery schedules. Some reviewers were not happy with occasional administrative or ordering hiccups, noting minor difficulties when placing orders, managing store credit balances, or encountering unexpected package inspections by border services during international shipping processes.

What people talk about most

Product

People report high satisfaction with the product quality, describing items as top-notch, exactly as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and accurate shipping.... See more

Quality

Reviewers mention positive feedback about quality, highlighting high quality products and phenomenal customer... See more

Order

Consumers find order to be positive, highlighting simple ordering and fast shipping across multiple... See more

Service

Clients share satisfaction and positive opinions on service, expressing that they will use them as their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chems.ca sent AL-LAD via post in a very boring envelope. It was protected in a mylar packet with accompanying data about the substance. If you regularly throw away junk mail without opening it, then s... See more

Rated 5 out of 5 stars

These guys are 100% legit. I have completed multiple successful transactions with them, and always recieve product in a safe and timely manner. The few times I had issues, concerns, or problems, they... See more

Rated 5 out of 5 stars

Amazing company. The product arrived right on time if not earlier than expected. The product ordered completely met my expectations. Everything in the ordering process went smoothly, from the catalog... See more

Rated 5 out of 5 stars

I never hesitate to order from chems.ca. My experiences with them have been stellar from the beginning. If you're unsure, perhaps do like I did and place a small order first. That one order convinced... See more


Company details

  1. Research Institute

Written by the company

Researchers across Canada rely on Chems.ca for consistent quality, and strict sourcing standards.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,030)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend

Had some minor difficulties successfully placing the order, but support was prompt and helpful. Product arrived in 9 days and appears to be as described and well-suited for analytical chemistry

February 20, 2026
Unprompted review
Rated 2 out of 5 stars

Misinformation

The website clearly states that the d.m.t. Was supposed to be freebase and ended up with a powder mess and I’ve had crystal and love it. I would strongly suggest changing the wording on your website. Other than that, which was the whole reason I purchased it came within 2 weeks and was very discreet.

January 26, 2026
Unprompted review
Research Industries logo

Reply from Research Industries

This review is inaccurate.
The product ordered was 5-MeO-MiPT, which is clearly labeled as a research chemical and sold strictly for laboratory and analytical purposes. DMT is not listed, sold, or referenced anywhere on our website, and has never been offered by our company.

Rated 5 out of 5 stars

Discreet packaging, genuine product

Chems.ca sent AL-LAD via post in a very boring envelope. It was protected in a mylar packet with accompanying data about the substance. If you regularly throw away junk mail without opening it, then stop doing that. You may accidentally throw your research chemicals away. We tested the blotter using Erowid’s DDL (due to the vicissitudes of drug policy in the USA, they are now on administrative pause awaiting license renewal from the DEA) to confirm purity and authenticity. Mass spectrometer and NMR spectroscopy confirmed that this is AL-LAD. Well-done Chems.ca! Now you just need to start carrying AL-LAD again, one of “the best substances.”

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Great sample products for my lab tests. Great results and great customer service. Would 100% recommend.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly consistent for both the…

Incredibly consistent for both the product and service. Never have a package missing and delivery is surprisingly prompt. With regular communication from the team and even a point system, they are clearly a cut above the rest!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and thorough

Very professional, communicative, and thorough, shipping speed exceeded expectations. Diamond in the rough and absolutely recommend.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

I love Chems.ca

I love Chems.ca, their communication and delivery is perfect every time. Thank you so much for making research easier!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently great service

I have been a customer of chems.ca for over a year. The quality of their products have always lived up to expectations and they're customer service is phenomenal.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

As advertised

As advertised. They obviously follow the ALCOA principle, documentation was neatly included for easy identification of the research material. High quality products with a purpose.

Thank you Canadians!

December 8, 2025
Unprompted review

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