Stadlbauer Reviews 

Personally i had a very good customer experience recently (January 2026). I bought the Carrera first (Mario kart slot racing track) as a gift via a toystore. After one try-out, the Yoshi cart failed to work, and tested everything..

After contact with customer service, with all of the information and pictures, they sent a new yoshi cart as compensation. This was through the customer service team of Carrera-toys Benelux.

Very happy with their quick action and solution. My compliments to this team!

A 150euros order (1 track and 2 additional cars). Only one out of three items dispatched and received (a car).
I received a mail saying that the rest of the order should be dispatched later. I was informed that i should call them or reply to the mail if i wanted to cancel the order.

Trying to get in touch with them since mid-December 2025, cause this was ment to be a Christmas present.
From phone calls (in three different call centers/numbers), only to have an automated message in German (i don't speak German), to multiple e-mails to whatever e-mail address i could find, whether it is Carrera or Revell.
I also tried through the request section directly on their official site, but this didn't change anything.
This is the worst after sales service.
I thought it was a legitimate brand so i didn't take a look at comments before purchase.
Now i just discourage anyone from buying from them.
Save your money and your time by looking elsewhere.

Never received my parcel, not possible to make contact with them. Customer service per mail : not accessible. Customer service phone : only for German phones. Customer complaint file : not working. A real disaster!!

The store kindly sent me a message on December 11, 2025 that due to supply problems, my order worth €100 would not be ready during the Christmas holidays, but would only be available in 2026. Based on this, I cancelled the order on December 13, 2025 and sent a refund request again on December 15 and 21, and January 7, 2026. To this day, I have not received a refund - people, this is STEAL!

A delivery timeframe is guaranteed, yet days go by without the order being shipped or any real information being provided.

After the initial order confirmation, customer service simply does not exist. The only responses received are automatic, always identical and clearly AI-generated messages, which provide no information, solve nothing and offer no possibility of human contact.

At such a sensitive time, with Christmas gifts that will not arrive, this complete lack of responsibility and seriousness is unacceptable. The experience feels like a scam, with no consideration whatsoever for the customer.

I regret not having read other customers’ reviews beforehand. Very negative experience. STAY AWAY!

My order was placed in November, yet I continue to receive the same generic response, without any concrete solution or confirmed delivery date.

Referring to a high volume of orders does not justify why an order placed in November has still not been delivered, nor why repeated follow-ups remain unanswered.

I therefore request a specific and individual response regarding my order and an immediate resolution

1 Car from my new kit was faulty and despite my several email nobody come back to me with a solution. At one point they start to ignore me. it was a Christmas present so imagine the delusion for me and my son.

The customer service has become absolutely non existent,for 4 months nobody has taken care about my not working club account only took the money for membership which is now nothing but worthless. Shame what has become of that otherwise great company.

Just absolutely awful.

Customer service is non existent and there's a level of incompetence that you wouldn't believe.

Three months and two failed attempts to deliver goods ordered.

Utter shambles. Avoid like the plague

I bought 3 slot cars which have been sent 4 months later. When I bought this order a present was included after having spent more then 200€. The presence never arrived and I have been told that this promotion was not including france. This was not mentionned in th purchese when I made de order.

Car arrived with missing parts. I have been chasing their customer service team for a month now and still no further forward.

They take the money and they disappear
I am utterly disappointed by the service on the website of Carrera Toys, and I regret not having done a more thorough background research on whether the webshop is trustworthy.
Clearly it is not. I wanted to hand my gift to my nephew for Christmas, but I think it will hardly arrive in January this rally. Utterly, utterly, utterly disappointed.