Compass24 DE Reviews 

I made an order over a month ago, and they still haven't delivered. They also have no English representatives when i tried to phone them. I had to email them several times over several weeks to get hold of them. And even then they were really bad at communicating. For a company that supplies yachts in Europe, they are bad! Then they reply that they don't see us on record, which must be a lie, or their systems are bad because I'm using the same email I used to make the order. They then and proceeded to finally have the delivery done 6 weeks later, only to deliver one of two of the Dometic coolers I ordered. NOW im trying to get hold of them again. its now the 15th of June 2026

Wonderful customer service! Fast delivery and a great product (Gill sunglasses for sailing). I'm looking forward to shopping here again.

I ordered a jacket from them and paid the asking price plus £15 p&p. They gave me a reference number and a 10 to 21 day delivery. With no more feedback and only 5 days before delivery due, I asked for an update. They replied abruptly telling me the item was sold out, the order was cancelled and I would get a refund. After asking why they took the money if the item was sold out, they said they had indicated the item was out of stock. I had to ask for an apology and confirmation I would get a full refund. This process was poor for such a company and still they had not answered why they had taken the order if the product was unavailable.

I have bought Aqua Signal S40 sailing light and they first told me it would take 50 days to receive the light in their warehouse and 10 days to send it to my place. After one week and almost two months after my purchase order the rejected because they said they are out of stock.

I bought a pair of Sebago shoes from these people in September 2022, and I began using them in July 2023. After a few weeks only and not even wetting them, the lower seams did fail on both sides and the sole began to get lose. Clearly a fault by construction.
I asked for an exchange, but these people refused, saying they'd reimburse me and then I'd have to buy a new pair. Meanwhile their price had gone up from 99€ to 129€... I refused, and asked for an exchange as is mandatory by law in priority in case of a defective product, or in the worst case a discount of 30 euros, but they refused.
Meanwhile they said they had reimbursed me via my Mastercard despite my refusal.
But after weeks the money was not on my account.
My bank said the money was not visible from their side, and the Compass24 people did not what had to be done in direction of their bank to track it efficiently: they simply said I had to check with my bank and delivered very slowly and reluctantly some incomplete transaction data I had to beg for.
after many email exchanges and hours of time lost, my bank finally found the money, more then one month later, checking with Mastercard but clearly the fault was at emitter's side.

To sum it up:
a) worst experience in online-shopping EVER, esp. as these people had sold me a defective product. No decent support, no adequate service, no real follow-up of complaints, except via push-backs.
b)I'll never again buy Sebagos: I was a customer for 35 years, with dozens of pairs, but I now switched to Sperry.

Edit as of 051123: as Compass24 answered below by saying "we would have refunded the difference to you for a new order. Possibly a misunderstanding in communication. " I want to stress that, no, this happened in writing, management in copy, and there was absolutely no miscommunications: I asked three times for such a refund, and they wrote me back three times that it was not company policy and that I could only get the 5% discount everybody gets when subscribing to their newsletter. Anyhow, I got my new Sperrys from another more reliable and customer friendly shop and am fully happy with them: they are much better under all aspects than the nowadays low quality Sebagos.

The customer service at this company has been exemplary. They accommodated a last minute change of address. The item. bought fitted as described but unfortunately didn't keep the water out as well as I expected. The return service was simple and a full refund was given immediately upon return of item. Thank you for your good service

Very professional. Very quick delivery. Good customer service.

Bought a spinnaker sock for 325 GBP which had some problems. When I asked for a refund Jorg from C24 offered a credit note without any hesitation. A trustworthy trader - Thank you !

DO NOT USE THIS COMPANY!!!
Appalling company. Absolutely zero customer service. Bad communication, as in, there was no communication. I thought I was ordering from the UK, transpires it was from Germany. Unbeknown to me. Product was sent to me from Germany with absolutely no protective bubble wrap etc around it. Guess what, product did not work. I returned the item for a refund. Courier has confirmed it has been delivered back to Compass24. But Compass 24 deny receiving the item so will not refund me. Thats £255!! I am totally disgusted at the lack of customer service and zero help I have received from the company, and consequently Im out of pocket massively.

I have purchased a dinghy trolly front wheels, they have shipped to me different one, not the one I ordered, I requested to send me the right one and collect the wrong one. I have made a claim through paypal. but now they want me to pay for the shipment cost to send this large item back to them from the UK to Germany at my own cost!! I have already paid for the shipment to receive it, why would I have to pay again because of their mistake!!! I would understand that I will have to pay for the return shipment if I didn't like the product or if I changed my mind, but not when it is their fault!! poor customer service. now I am stuccked with wrong item.

Disaster of a customer service experience.
Ordered Musto Polo shirts. Had to start a PayPal claim for the first order only for them to tell me they were out of stock. Orders others and again no response on question to customer service. Another claim!
Should have stopped after first one

Actually I give them no stars but can’t do that. Basically, this company steals your money. I ordered a pair of shorts for £100 but was sent a pair of trousers in the wrong size and colour. When I contacted them to resolve the issue I was told they’d return the money but I didn’t need to return the trousers. Sounded peculiar but I went with it. Needless to say no refund arrived. I’ve since contacted them three more times only to be lied to on each occasion. I’ve now given up on them doing the decent thing so today I raised a case with PayPal. Worth noting that there is no link to a review site on their website. Wish I’d noticed that before I sent my cash to these thieves. Avoid this company.