If I could give 0 stars I would
If I could give 0 stars I would. My parcel started the delivery process when I was notified it was being shipped back to the warehouse, for no apparent reason. When I emailed to enquire why, I was bounced between Evri and Compagnien. 2 months later, it was established that Compagnien had messed up the delivery instruction. When I pursued a resolution, Compagnien took an extra month to respond with no further options other than a reshipment at an additional cost to me (which was almost half of the cost the parcel originally came to), or a 40% refund - they were totally unwilling to acknowledge that despite my not receiving the item was their fault and that I had done everything correctly on my order, they still felt reasonable options were that I pay them more money, or get only 40% of my hard earned money back. Additionally, I spoke to a different advisor on every email - one offered a full refund at one stage, but this quickly got retracted when the time came to pay it as they clearly don't communicate with one another, nor read the email threads from their previous communications with their customers. Thankfully, my bank managed to get the money back, yet the company continued to email saying I needed to pay more money, not realising my bank's actions. I would avoid this company like the plague - it is clearly fraudulent.
August 25, 2026
Unprompted review