24hrdoc Reviews 

16,132
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 4,597 reviews, reviewers had a great experience with this company. Customers deeply appreciate the fast and convenient online service, frequently noting that it successfully saves them from enduring long wait times at urgent care clinics or emergency rooms. Many people find the website entirely straightforward to navigate and mention that their necessary prescriptions are sent directly to their local pharmacy very quickly. However, some customers also noted frustrating difficulties regarding communication and slow response times when trying to reach support teams. A few people mentioned that customer service representatives were extremely difficult to contact or completely failed to follow up on urgent requests.

What people talk about most

Service

Consumers find satisfaction in the incredibly fast service, with many noting that prescriptions are ready... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising fast and efficient... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising quick medication delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a tooth pain due to infections. It was on a weekend. I needed some antibiotics to treat the infection. I called the online doctor service and got the antibiotics. I wish more doctors provide the... See more

Company replied

Rated 4 out of 5 stars

Being able to get medication quickly to help me while being in severe pain and not having to wait in emergency or find a dentist and go through that whole long process

Company replied

Rated 5 out of 5 stars

I’m traveling and got a severe infected tooth. This was a simple, quick and easy but thorough online process to chat with Dr and receive the treatment I needed. The prescriptions were called into a p... See more

Company replied

Rated 5 out of 5 stars

I waa experiencing ear discomfort and new exactly what I was dealing with but couldn't get into my normal primary doctor. I loved the convenience and quickness off 24hrdoc. Within minutes I had a resp... See more

Company replied


Company details

  1. Medical Clinic
  2. also in
  3. Dental Clinic
  4. STD Clinic

Written by the company

24hrDOC is the premier telehealth company. With 24hrDOC, there is no need to wait for long periods to see a doctor. We pride ourselves in offering the highest level of healthcare for patients and their families. 24hrDOC is dedicated and focused on you, your physical and mental health, and your well-being through top-notch and convenient medical services! Benefit from affordable online doctor visits through our secure and dependable telehealth services.


Contact info

4.2

Great

TrustScore 4 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(16,132)

4,271 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quickest

Quickest, easiest and cheapest tele heath I’ve used, thank you so much

November 5, 2026
Rated 1 out of 5 stars

Scammers!!!!!!!

Scammers!!!!!!!! Never again!!!!! Taking advantage of people

November 3, 2026
24hrdoc logo

Reply from 24hrdoc

Hi there,

We're sorry to hear that your experience left you feeling this way. We understand how upsetting it can be when a service does not meet your expectations, and we sincerely apologize for the frustration and disappointment you've experienced. We take feedback like yours seriously and appreciate you sharing your concerns.

Sincerely,
The 24hrdoc Team

Rated 5 out of 5 stars

Easy process!

Easy process!

November 3, 2026
24hrdoc logo

Reply from 24hrdoc

Hi there,

Thank you for your kind feedback! We're glad you found the process easy and convenient. We appreciate you choosing 24hrdoc and taking a moment to share your experience.

Sincerely,
The 24hrdoc Team

Rated 2 out of 5 stars

It took more than the 45 mins expected…

It took more than the 45 mins expected when paying extra. I could not get ahold of anyone in customer service to assist.

November 3, 2026
24hrdoc logo

Reply from 24hrdoc

Hi there,

We're sorry your expedited visit took longer than the expected 45 minutes. We understand how frustrating it must have been to pay extra for faster service and then be unable to reach customer support for assistance. We apologize for the inconvenience and appreciate you bringing these concerns to our attention.

Sincerely,
The 24hrdoc Team

Rated 5 out of 5 stars

Had my prescription within 1 hour

Had my prescription within 1 hour. Fast and affordable. Would definitely use again.

October 29, 2026
24hrdoc logo

Reply from 24hrdoc

Hi there,

Thank you for sharing your experience! We're glad you received your prescription promptly and found our service both fast and affordable. We truly appreciate your recommendation and look forward to serving you again.

Sincerely,
The 24hrdoc Team

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