First time ordering and will be the…
First time ordering and will be the last. Made an order with 2 items on the order. 1 item was delivered with no issues, recieved it 3 days after placing the order. The 2nd item i have not received, tracking keeps saying in transit. Mind you it arrived(supposedly) at the delivery carrier within 2 days of the order being placed. That carrier point is less than 20miles from the delivery address. That was a week ago. To this day tracking info keeps saying in transit to next facility. What facility. Can't get ahold of any body but AI for customer service and that just keeps telling me wrong tracking number, but it's the tracking number the carrier gave me and it was tracked from California to Tampa FL. And now nothing. I will NOT purchase from Temu again. Ashame cause they had some great deals.
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is very important to us, and we are continuously working to improve our service. Thank you for sharing the relevant information, and we have already escalated your issue with the relevant team for further follow-up. If you need any additional assistance, please feel free to message us through Temu.com or the Temu app live chat via this link: https://share.temu.com/NWGRVrrOSMA We appreciate your patience and understanding. Best wishes, Temu Team