Ordered a piece of cable and a gland…
Ordered a piece of cable and a gland Thursday 27th Aug AM. I noticed you were a bit vague about next day delivery - a lot of mentions about same day despatch but in the footer under delivery it was explained next working day uk mainland. Not arrived by the Tuesday. I phoned to get a queue mgt system saying 36 min wait. When I got to front of queue I got cut off had to call again. The guy that answered was very helpful told me it was due that day and gave me tracking code. It arrived Friday 4th Sept.
A previous order I got broken items and wrong items and the replacement order was wrong.
I have been using Superlec for 10-15 years. I don’t think I’ll bother anymore because l know it will go wrong. Something has changed and it isn’t working. Products, prices and website great. Delivery service and Internal processes need sorting out.