I’ve been trying to extend my…
I’ve been trying to extend my membership on the website for the past two hours, but the app keeps rejecting something. I’m worried I’m about to be charged twice because it looks like I’ve already been charged the verification fee several times. If there were another 24/7 gym nearby, I’d definitely go there instead…
Reply from Basic-Fit
Hi Lukas, sorry to hear this has been such a frustrating experience 😕. We definitely understand your concern, especially when it looks like you may have been charged the verification fee multiple times. Don’t worry, we’d be happy to help you get this sorted and check that you’re not charged twice. Please send us a DM trough Facebook or Instagram with your details and reference number: 18301339, so we can look into it with you. 🧡 Sportive regards, Team Social Basic-Fit